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SmartFares Reviews Summary
SmartFares presents a mixed reputation among its customers. On the positive side, many users appreciate the affordability and efficiency of the booking process, noting that customer service representatives can be helpful and responsive when issues arise. However, significant concerns persist regarding discrepancies between quoted prices and final charges, as well as frustrating experiences with customer service, particularly related to refunds and booking confirmations. Overall, while some customers report satisfactory experiences, a notable number express dissatisfaction with pricing transparency and support, indicating room for improvement in communication and service consistency.
This summary is generated by AI, based on text from customer reviews
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Very competitive. Good deals for summer travel. Looking forward to our trip. Would definitely use this company again.
Great web sight to book with also airline. It was easy to book also
No proper baggage information at the time of booking
Si fue buena no tuve inconvenientes escogi bien el vuelo asi que no me puedo quejar no se que pasaria si me equivoco y no se si hacen las devoluciones como dicen pero hasta ahora me a ido bien
Facil, rapida, sencilla y con opciones bien definidas
SmartFares gave me options to choose from for my Birthday Trip to The D.R. The prices were GREAT! As well. It was painless to book.
Thank you SmartFares I will use you again
Best Regards
Latrice Pearson
Good site so fsr. Nice follow up with email and phone call reminders about trip insurance
Noncooperation when wanted to change dates of travel ( within 24- hrs of booking); Was told Frontier Airlines will charge fees; they do allow no-fee changes or cancellations within this time-period.
Change of dates from wends to a wkday flight would have meant a $100 savings for me ( 2- tkts); the agents deliberately delayed response to me saying they are very busy and will call back. That call never arrived.
I could barely see anything, information is hidden in clutter
Very good, easy and successful during all process.
Someone is always cautious, but up to this point, everything is going perfect. Things have moved quickly with no surprises.
I purchased price drop protection. How does it work?
Website was easy to use but it was not clear how I was going to make the seat selection.
One page for all the flights instead of signing into different airlines. Everything worked smoothly.
Very easy and cheap…………………………………………. Would use again
I don't like the sneaky way the website tries to add extra costs to the ticket. One of these "extra costs" snuck into my total ticket price. But when I called in -- they answered immediately (no wait time on phone) and refunded the $40 dollars. They were prompt and polite.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members