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SmartFares Reviews Summary
SmartFares presents a mixed reputation among its customers. On the positive side, many users appreciate the affordability and efficiency of the booking process, noting that customer service representatives can be helpful and responsive when issues arise. However, significant concerns persist regarding discrepancies between quoted prices and final charges, as well as frustrating experiences with customer service, particularly related to refunds and booking confirmations. Overall, while some customers report satisfactory experiences, a notable number express dissatisfaction with pricing transparency and support, indicating room for improvement in communication and service consistency.
This summary is generated by AI, based on text from customer reviews
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This website gave me the best price of ticket... really you can rely on them.thanks.
Have been trying to reach someone to confirm a seat selection. Was told to send email, and still no response
It was a grate experience, It was easy and save. Thanks
Impossible to reach by phone, no answers given by phone
Great site, user friendly, customer service called to offer me insurance after booking.
Es aceptable, como describí arriba tiene demasiados distractores para elegir.
Good prices, easy experience. I appreciated the check-in email making sure I received my booking information.
Process was smooth however the UI response most of the times say as couldnt book the ticket.
I read reviews about smartfares before coming to book here, i was in dilemma whether to book here or not. So far so good. Please try to avoid getting negative response which refrain customers coming to you even though you do your job great.
I feel I got the best price. I love the website. It's a little annoying how it kept offering more services to make the price higher though.
Good quick and easy received Information in timely manner
So easy to book and would recommend to others to use this site
I did not like the idea that reservation is not automatically done and confirmed when ticket is already paid for!
I was a nervous when first setting my flight however there are easy ques to follow and follow up emails to make sure you are comfortable with the whole process.
For a first timer it was easier to understand than expected
It is a non-eventful booking process, hopefully everything will be the same later on.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members