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SmartFares Reviews Summary
SmartFares presents a mixed reputation among its customers. On the positive side, many users appreciate the affordability and efficiency of the booking process, noting that customer service representatives can be helpful and responsive when issues arise. However, significant concerns persist regarding discrepancies between quoted prices and final charges, as well as frustrating experiences with customer service, particularly related to refunds and booking confirmations. Overall, while some customers report satisfactory experiences, a notable number express dissatisfaction with pricing transparency and support, indicating room for improvement in communication and service consistency.
This summary is generated by AI, based on text from customer reviews
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Bueno en resumen pensé que como en otras aerolíneas me enviarían el itinerario completo con número de asientos, estación etc pero solo me enviaron los horarios de vuelo
The prices are unbeatable and very efficient, I will recommend to everyone
First time we have booked using SmartFares and it was simple and easy
First time using, so far so good. Now to see what happens on actual travel date.
La compra fue rápida y el precio es accesible. Gracias por las atenciones.
The best price for air tickets, transaction completed promptly without any problems, e-tickets received within the same day.
Very good! The experience was easy and quick. Thank you.
Good experience to book tickets on smartfares. Got good discounts on flight booking
Great good experience purchase ticket online Someone recommend me at the last minute
Thank you for your kind cooperation with us and my next trip will be through you
So grateful to find a cheaper flight I can afford. Thank you :)
I was searching on flights from SDQ to MCO and decided to try SmartFares since they had the best price. I wasn't sure whether this was going to work out having fresh in my mind another travel agency, but it worked out well. I immediately received SmartFares booking reference, the e-ticket arrived in just a few hours after I placed the booking request with SmartFares. Just to be sure all was ok I went on the chat and received immediate response, no waiting no queue. My flight will be leaving in four days, I don't expect any issues. I'm going to use SmartFares again for flight bookings.
This was the first time I've booked with SmartFares and so far i have no complaints. Though my actual flight is still upcoming, the booking procedure went smoothly. The confirmation process and email follow up was quick.
I don't like your customer service there very hateful
Very good but it is a pity that the price in changing while filling the form due to proposed option
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members