SmartFaresReviews 10,211

I bought my tickets in a price, two days after was asked for an extra fee which I disagree to pay because I don't think it is appropriate to sell something at a price and then ask for more money, it is actually a very bad practice and kind of dishonest.
I called and was told I will receive a refund but the charge was 50 dollars which is also unacceptable, then I was told the refund would be for the full amount but didn't get either refund or confirmation.
I don't think the practices of your company are honest

I am beyond disappointed. I booked my first flight with SMARTFARES from Madrid to SriLanka because the rate was really good. I bough 4 tickets, for my husband, my 2 kids and myself. I got an email saying that the booking had to be confirmed from the airline. I never received a confirmation email from the airline. It's been 5 days and SMARTFARES hasn't follow up, hasn't giving me any option, any security that they will refund the money…. I am FUMING. Why do you put this cheap fares if you have not confirmation from the airlines? If you don't refund me the money I am going to sue you so badly.

When I was done with the booking, I was asked to choose one of the various booking sites and options, when I chose this site, I paid close to R2000 more than the displayed fare. It was really misleading and unfair as the flight was displayed for one amount and then I paid 15% more than displayed. I felt cheated and wish hidden fees were displayed for me to choose. Else I would have booked right from the airline itself.

Excellent! We used it previously to book our accommodations travelling etc when we went to USA.

The price displayed was different to the price I was charged at the end.

IT WAS OKAY THOUGH THE BANK NETWORK WAS BAD BECAUSE MY BOOKING WAS DONE AND CARD DECRINED AND LATTER ON IT DEBITED MY ACCOUNT AND I LOST THAT PARTICULAR BOOKING. I AM LOOKING TO BOOK AGAIN ONCE MY ACCOUNT IS CREDITED.

The price was the best on the internet and all went well, i got my tickets the same day

Tried your ai chat which gave me inaccurate info, and wantezmd to charge an extra 50 dollars to change my name on reservation. Human agent told me my concern about including my middle name on reservation was not necessary. Note: i payed an extra fee on ticket to allow me to bring on plane a carry-on bag, but I see nothing about this in confirmation email, which i just found in spam folder.

Fast and efficient work well done. Amazing service, easier in using it

I was able to complete my entire booking for 2 passengers on a single page. No wading through page after page of upselling and options. Thank you.

You are recording the conversations so just hear it and read the mails and you'll see why it was such a bad experience.

Very Smooth and not complicated at all! Thank you very much

I got all the help I could ask for. Great agent, that took care of my needs. Thank you very much!