logo
logo
SmartFares
Write a Review

Check out our latest communities fighting
AI scams on Reddit and Facebook

Join on Facebook Join on Reddit
Travel/Travel Other
business logo of SmartFares

SmartFares

4.2
smartfares.com
Write a ReviewVisit Business

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Search cheap flights and cheap airline tickets for both domestic and international destinations. Call us toll free to book with lowest unpublished airfares.

+111
See all photos
How would you rate SmartFares?
grey stargrey stargrey stargrey stargrey star

SmartFares Reviews Summary

SmartFares presents a mixed reputation among its customers. On the positive side, many users appreciate the affordability and efficiency of the booking process, noting that customer service representatives can be helpful and responsive when issues arise. However, significant concerns persist regarding discrepancies between quoted prices and final charges, as well as frustrating experiences with customer service, particularly related to refunds and booking confirmations. Overall, while some customers report satisfactory experiences, a notable number express dissatisfaction with pricing transparency and support, indicating room for improvement in communication and service consistency.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 5 days

Instant Feedback

8,753 reviews

We monitor reviews for authenticity

SEK P.
AE
1 review
0 helpful votes
Follow SEK P.
Unfollow SEK P.
Share Review
Report Review
Fast and excellent service
January 25, 2023

Happy with the way the process of the confirmation ticket booking.

Date of experience: January 25, 2023
JOSEPH S.
Ireland
1 review
0 helpful votes
Follow JOSEPH S.
Unfollow JOSEPH S.
Share Review
Report Review
Super
January 25, 2023

Fast and easy will use again if needed hoping to travel more in the future

Date of experience: January 25, 2023
RONIEL T.
California
1 review
0 helpful votes
Follow RONIEL T.
Unfollow RONIEL T.
Share Review
Report Review
Good
January 25, 2023

So far so good,we will get another one,I will recommend this to a friend.

Date of experience: January 24, 2023
BLINDA O.
Wisconsin
1 review
0 helpful votes
Follow BLINDA O.
Unfollow BLINDA O.
Share Review
Report Review
First Time User - Success
January 25, 2023

Followed the directions as instructed, no problems.

Date of experience: January 24, 2023
FLAVIO C.
California
1 review
0 helpful votes
Follow FLAVIO C.
Unfollow FLAVIO C.
Share Review
Report Review
Excellent
January 25, 2023

It was a very placid experience, it went really smooth

Date of experience: January 24, 2023
Eric M.
Illinois
2 reviews
0 helpful votes
Follow Eric M.
Unfollow Eric M.
Share Review
Report Review
Think it was good yet I haven't flown yet
February 24, 2023

I'll little confusing as I was trying to find the flight to make sure it is booked

Date of experience: January 24, 2023
FRIDDA G.
Argentina
1 review
0 helpful votes
Follow FRIDDA G.
Unfollow FRIDDA G.
Share Review
Report Review
BUENA
January 25, 2023

FACIL DE OPERAR, AMIGABLE LA PAGINA WEB Y EXCELENTES PRECIOS

Date of experience: January 24, 2023
JUDITH T.
Illinois
1 review
0 helpful votes
Follow JUDITH T.
Unfollow JUDITH T.
Share Review
Report Review
.
February 24, 2023

I chose based on price. Please provide more competitive rates in the future that include a checked bag. That would be more ideal.

Date of experience: January 24, 2023
ETHAN T.
New York
1 review
0 helpful votes
Follow ETHAN T.
Unfollow ETHAN T.
Share Review
Report Review
Nice and cheap
January 25, 2023

It's exactly what I needed it to be. The dates were correct and the flights cheap

Date of experience: January 24, 2023
CLARK R.
California
1 review
0 helpful votes
Follow CLARK R.
Unfollow CLARK R.
Share Review
Report Review
Awesome
January 25, 2023

Very good I was pleasantly happy when I got the new ticket

Date of experience: January 24, 2023
YEREMI E.
Chile
1 review
0 helpful votes
Follow YEREMI E.
Unfollow YEREMI E.
Share Review
Report Review
Great
February 24, 2023

Greatkskskwmkwnbdkndkdndkdkndbdkd sjskisnsksisndkidndjdndj

Date of experience: January 24, 2023
AUGUSTO T.
Brazil
1 review
0 helpful votes
Follow AUGUSTO T.
Unfollow AUGUSTO T.
Share Review
Report Review
Faltou informacoes
February 24, 2023

Reasonable, but dont go over my expectations, could be better

Date of experience: January 24, 2023
GARY M.
Guatemala
1 review
0 helpful votes
Follow GARY M.
Unfollow GARY M.
Share Review
Report Review
Excellent
January 25, 2023

All the process was nice and clear during the reservation

Date of experience: January 24, 2023
Frances J.
Nebraska
3 reviews
0 helpful votes
Follow Frances J.
Unfollow Frances J.
Share Review
Report Review
Absolutely fantastic
January 24, 2023

Absolutely fantastic to many choices and fabulous prices

Date of experience: January 24, 2023
SUSANA B.
Mexico
1 review
0 helpful votes
Follow SUSANA B.
Unfollow SUSANA B.
Share Review
Report Review
Thanks
January 24, 2023

A good experience, better price, thank you so much

Date of experience: January 24, 2023
Zoran O.
Illinois
3 reviews
0 helpful votes
Follow Zoran O.
Unfollow Zoran O.
Share Review
Report Review
Quick and easy
January 24, 2023

First time booking with this site and everything went well. Got my confirmation and follow up from an actual person. So far so good

Date of experience: January 24, 2023
RACHID Z.
Massachusetts
1 review
0 helpful votes
Follow RACHID Z.
Unfollow RACHID Z.
Share Review
Report Review
Lack of communication and broken process
February 23, 2023

I had to make 4 phone calls just to confirm my booking …every time I call, I had to spend 25 minutes, explain what I need, the verification process is very long and then each time I was given an explanation contradicting the previous one …I was even asked to pay extra $300. Wouldn't use them in the future.

Date of experience: January 24, 2023
ROSIE N.
New Zealand
1 review
0 helpful votes
Follow ROSIE N.
Unfollow ROSIE N.
Share Review
Report Review
Good service
January 24, 2023

Good experience booking with this website, except for the fact that I have to write a review

Date of experience: January 24, 2023
MONIQUE W.
North Carolina
1 review
0 helpful votes
Follow MONIQUE W.
Unfollow MONIQUE W.
Share Review
Report Review
Great
January 24, 2023

Awesome prices, everything was simple and easy to get through

Date of experience: January 24, 2023
THERESA I.
Maryland
2 reviews
0 helpful votes
Follow THERESA I.
Unfollow THERESA I.
Share Review
Report Review
Great service and best fares around
January 24, 2023

Great service, terrific fares, reliable customer support. What more could you ask for?

Date of experience: January 24, 2023
3,097 reviews are not recommended
Doug Martin
Doug M.
Typically responds within 5 days
  • SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
  • SmartCustomer has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
To learn more about reviews and trust on smartcustomer.com, visit our FAQ and about us
Is this your business?
Claim your listing for free to respond to reviews, update your profile and manage your listing.
Claim your business

See reviews as you browse!
Get the Chrome Extension.

Add Extension

Have a question about SmartFares?