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SmartFares Reviews Summary
SmartFares presents a mixed reputation among its customers. On the positive side, many users appreciate the affordability and efficiency of the booking process, noting that customer service representatives can be helpful and responsive when issues arise. However, significant concerns persist regarding discrepancies between quoted prices and final charges, as well as frustrating experiences with customer service, particularly related to refunds and booking confirmations. Overall, while some customers report satisfactory experiences, a notable number express dissatisfaction with pricing transparency and support, indicating room for improvement in communication and service consistency.
This summary is generated by AI, based on text from customer reviews
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I have looked on so many websites for cheaper fares and found Snartfares to be more competitive and easier way to book my flights. I will definitely use them again in the future.
Great excellent so far, seems ok, thanks for the emails
My experience is the best,to travel in this Company
Great prices What's in hard look at my flight hadn't heard of you guys before but I appreciate you
Very good and well done. It was smooth and efficient
I tried to cancel within the 24-hr penalty-free cancellation period but I was denied a full refund. I was told I'd have to pay the taxes and fees. How can I be forced to pay taxes if I didn't get the ticket or cancelled it during the period allowed by the US Department of Transportation? So, I was forced to keep the ticket
It Is the good choice to find good prices in my country. Thanks
Hi,
When I was on site to book the ticket it was showing lower fare and when I booked and confirmed the charge on my cc was more than that was shown while booking.
Please check your cc as soon as its confirmed.
Thanks.
Fue muy fácil hacer la reserva, al momento de pagar solo aparecían unas opciones, pero no aparecia American Express sin embargo aplique el pago con la tarjeta y paso el cargo
Made a reservation and got the reservation email with all data, but after 36 hours when I sent an email to the customer service they sent me that there was no booking made with the airline because the price the adviced was not available. So I had to book with the airline it self where the prices where hoger then the day I first checked… very bad experience, why does this site even exist?
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members