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SmartFares presents a mixed reputation among its customers. On the positive side, many users appreciate the affordability and efficiency of the booking process, noting that customer service representatives can be helpful and responsive when issues arise. However, significant concerns persist regarding discrepancies between quoted prices and final charges, as well as frustrating experiences with customer service, particularly related to refunds and booking confirmations. Overall, while some customers report satisfactory experiences, a notable number express dissatisfaction with pricing transparency and support, indicating room for improvement in communication and service consistency.
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More time consuming than other sites. I needed a quick flight home for a death in the family.
Fast check out, good price and good browsing experience.
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Me parecio rapido pero no tuve una ayuda adecuada con mi reserva
Everything went well. I followed up my confirmation with a phone call and the phone staff was responsive and helpful!
You cannot buy ticket through this site because is not functioning
I was pleased with the cheapest fares and best deal I could find. Also the transaction was painless and easy.
I called numerous times to resolve an issue with seat selection charges and it was very difficult to get through.
I Can't buy additional services on the airline's website
Cheap flight and an easy enough to navigate website
It's the first time i have been booking through your company,so i felt at my ease to share you my future plans and looking forward to establishing a mutual communication.
It was little stressful, but now I think hopefully will be ok.
Very easy and smooth transaction and good customer service, I strongly recommend it.
Answer: Smartfares! They will offer a deeply discounted airfare and send you a confirmation number to your email. The next day you will receive an email to call them immediately because they were unable to confirm your flight. When you call them back, they will try to sell you another flight at a much higher price. SCAM SCAM AVOID!
Answer: I could no agree more. They are also very rude. Did not received my confirmation until a day before departure and I had to call them to get it. When I asked how to check in as they booked me with 2 different airlines they responded can you read?
Answer: Dear Customer, Thank you for reaching out to us! We are an IATA-certified travel agency and would be happy to assist you. You can either call or email us at [email protected], or use this link https://shorturl.at/JmPfK to chat directly with one of our customer support experts, who will be ready to assist you with your booking. We look forward to helping you! Regards, Team Smartfares
Answer: For assistance with this, you can visit our website Smartfares.com and use the chat box to speak with one of our executives. They'll be able to provide you with the necessary information and guide you to a secure payment link. Team - Smartfares
Answer: Yes. They stated because of flight increase they canceled my flights. Then they wanted me to pay a balance of what the new increase was. So disappointing. I paid for four fares. They took the funds from the bank n then canceled my flights.

