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SmartFares presents a mixed reputation among its customers. On the positive side, many users appreciate the affordability and efficiency of the booking process, noting that customer service representatives can be helpful and responsive when issues arise. However, significant concerns persist regarding discrepancies between quoted prices and final charges, as well as frustrating experiences with customer service, particularly related to refunds and booking confirmations. Overall, while some customers report satisfactory experiences, a notable number express dissatisfaction with pricing transparency and support, indicating room for improvement in communication and service consistency.
This summary is generated by AI, based on text from customer reviews
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Thank you it was very easy to book the flight and get the confirmation.
Estuvo bien aunque me aumentaron el precio de mis tickets
Excelente rapido y confiable muy buena experiencia
I called the number listed on top they hung up on me twice. Did not help me. That number is useless.
I like your site, but it will be more convenient for me if I can see the price in Canadian dollars. Thank you.
I did not know about this site prior to booking, but I will certainly be using it again for travel in the future. It was very easy to find a cheap flight for my destination (cheaper than other websites), and they sent our confirmation email with all of our information right away.
I aided me to get a flight with a better rate. I had searched other sites and it was difficult getting flights for the specific dates with a good rate. Searching for flights here was much easier and better for me.
So long as the booking is not lost at the time of my trip it will be very good
Confirmed ticket doesn't have pdf file on the mail
I'm glad everything went well easy to add my information on the website
Easy to use and quick confirmation
Upfront about costs as well
Buena experiencia hasta ahora, el.precio normal y la atencion buena
The information you provide on the page is completely limited.The low ticket price is incorrect and do not give any information regarding luggage and seats and show how if that was included in the value of the ticket and in the end everything is paid separately with an excessively high price. Bad experience with this purchase. The page is not very friendly, it does not allow pre-checking or printing boarding passes.
I have really enjoyed my experience with SmartFares. I got the best price available and the process was super easy.
It's very easy to book a flight and short Transit hours
Good and low price. I like SmartFares. Next time again.
Using this website is very very very very very very nice.
This website is easy to use and gives you better prices than other websites. Thank you.
Answer: Smartfares! They will offer a deeply discounted airfare and send you a confirmation number to your email. The next day you will receive an email to call them immediately because they were unable to confirm your flight. When you call them back, they will try to sell you another flight at a much higher price. SCAM SCAM AVOID!
Answer: I could no agree more. They are also very rude. Did not received my confirmation until a day before departure and I had to call them to get it. When I asked how to check in as they booked me with 2 different airlines they responded can you read?
Answer: Dear Customer, Thank you for reaching out to us! We are an IATA-certified travel agency and would be happy to assist you. You can either call or email us at [email protected], or use this link https://shorturl.at/JmPfK to chat directly with one of our customer support experts, who will be ready to assist you with your booking. We look forward to helping you! Regards, Team Smartfares
Answer: For assistance with this, you can visit our website Smartfares.com and use the chat box to speak with one of our executives. They'll be able to provide you with the necessary information and guide you to a secure payment link. Team - Smartfares
Answer: Yes. They stated because of flight increase they canceled my flights. Then they wanted me to pay a balance of what the new increase was. So disappointing. I paid for four fares. They took the funds from the bank n then canceled my flights.

