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SmartFares Reviews Summary
SmartFares presents a mixed reputation among its customers. On the positive side, many users appreciate the affordability and efficiency of the booking process, noting that customer service representatives can be helpful and responsive when issues arise. However, significant concerns persist regarding discrepancies between quoted prices and final charges, as well as frustrating experiences with customer service, particularly related to refunds and booking confirmations. Overall, while some customers report satisfactory experiences, a notable number express dissatisfaction with pricing transparency and support, indicating room for improvement in communication and service consistency.
This summary is generated by AI, based on text from customer reviews
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Numerosos incompletos en confirmación problemas al recibir la información
Very easy and fast to use! The fares displayed were very competitive!
Nice abs full of excitement following the booking and the prompt response from smartfares
They advertise low prices which they will never honor to make you book a fare. They will then try to sell you a ticket which is a lot more expensive.
If you cancel they will only return the charge on your card in a month's time (25 calendar days)!
I can't find anything about bags. There was too much commercial
Site was easy to navigate and all information easy to find.
I managed to get the best deal, although the purchase form was long and they asked for so many unnecessary options to be included and I had to respond no to everything.
I don't know any difference since I was told by friend's mouth of words.
The process was very easy and convenient! No problems!
I found the site easy to navigate compared to others.
In my ticket confirmation i could not find the luggage allowance information
Ok so far it was easy to book and a huge amount of help
Very easy. Good price and excellent service thank you
It was very easy to book my ticket! The website was easy to navigate on.
Too many unnecessary up sells attempts that are ALREADY SELECTED for you at the time of purchase.
Be careful to double check the final cost to ensure you only have what you want.
Confirmation emails were detailed with appropriate information about my fares.
First time i hear of this booking site and I had no issues with booking our flights to Bolivia.
Amazing and perfect.I am satisfied with the response..
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members