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SmartFares Reviews Summary
SmartFares presents a mixed reputation among its customers. On the positive side, many users appreciate the affordability and efficiency of the booking process, noting that customer service representatives can be helpful and responsive when issues arise. However, significant concerns persist regarding discrepancies between quoted prices and final charges, as well as frustrating experiences with customer service, particularly related to refunds and booking confirmations. Overall, while some customers report satisfactory experiences, a notable number express dissatisfaction with pricing transparency and support, indicating room for improvement in communication and service consistency.
This summary is generated by AI, based on text from customer reviews
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Good price, and fast confirmation with the airline.
Very good.It was easy and straightforward. Thanks for making it less complicated.
It was quick and easy and I got my booking very fast!
Always good answer and very clear. Fast, very professional, and always perfect when I book there.
I have good experience.
The only thing that my card was charged 10 dollar more of the listed price
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Taking care of the customers and informative thanks for the service
I have Many trouble with my reservation.
Yestarday I call you back to check how doesnt apear pay the ticket, you say you need to speak with the titular Of credit card. So, you explano the Fee Change and increase for 300 dolara. Then yesterday you call the person and accept the charge and I saw the transacction in my app. But I didnt receive yet the confirmation.
Hice una reserva para un vuelo de buenos aires Argentina para Santiago de chile me hiceron el cobro de mi tarjeta de credito y aun no me llega mi boleto necesito una solución urgente
I booked 2 flights from st louis to Brownsville TX only to get to the Air and be told our plane is going NOT to Brownsville but to McAllen TX almost a hour away there is NO REAL CUSTOMER SERVICE REFUSED TO GIVE ME A SUPERVISOR SO IN MY BOOK THESE PEOPLE AEE CON ARTIST SCAMMERS AND THIEFS
Great assistant and also a good price for the flight
Pour une première, que du positif... Je ne peux que recommander SmartFares pour vos prochains voyages.
No idea as the e ticket was not delivered even I had already paid off.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members