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SmartFares Reviews Summary
SmartFares presents a mixed reputation among its customers. On the positive side, many users appreciate the affordability and efficiency of the booking process, noting that customer service representatives can be helpful and responsive when issues arise. However, significant concerns persist regarding discrepancies between quoted prices and final charges, as well as frustrating experiences with customer service, particularly related to refunds and booking confirmations. Overall, while some customers report satisfactory experiences, a notable number express dissatisfaction with pricing transparency and support, indicating room for improvement in communication and service consistency.
This summary is generated by AI, based on text from customer reviews
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Exelente atención telefónica y asesoramiento. Muy predispuesto el asesor. Altamente recomendable.
Good it was nice and they even refunded my seat money
Cheapeast price that i did not find any place else. Fast and accurate process to booking. I am very pleased with my experience.
Easy and Fast to find my tickets for our vacation,
Hello, I received the booking information, but the payment process is still pending from travelerhelpdesk.com
Ticketing smooth, in time and complete. Thank you!
I had to call them 3 times: first my card didn't go through, second they forgot to issue a ticket, third they did issue a ticket but with a wrong airline confirmation number
A little scary. I asked for a quote in Canadian Dollars, which I received but when the charge came through, it was in US dollars which once converted to Canadian Dollars was way more money. Just wrong
Indeed, I can confirm that it was the best and easy process to book my tickets for my trip! THANK YOU
Many questions about extra payment for things but im glad that I was able to save money on my ticket fare overall.
Simples, all info on same page, and great price. Good experience.
Booking has been pretty easy. I got confirmation of my booking within the time. I appreciated the details sent regarding the booking.
Yesterday I made a purchase at Smartfares, before the 24 hours were up I tried to cancel it, because at the beginning of the purchase it said: FREE CANCELLATION WITHIN THE NEXT 24 HOURS. RISK FREE! But they made a lot of excuses for not refunding me in full. So they lie to the customer!
I made an error on my passport name, just one letter. I tried to change the error by calling your reservation desk, they said I would have to pay $90us to correct it, I did not have a choice. I think this was disgusting, charging this kind of money for a very small correction, but in order to process the booking I had no choice. I am not happy with this type of overcharging.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members