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SmartFares Reviews Summary
SmartFares presents a mixed reputation among its customers. On the positive side, many users appreciate the affordability and efficiency of the booking process, noting that customer service representatives can be helpful and responsive when issues arise. However, significant concerns persist regarding discrepancies between quoted prices and final charges, as well as frustrating experiences with customer service, particularly related to refunds and booking confirmations. Overall, while some customers report satisfactory experiences, a notable number express dissatisfaction with pricing transparency and support, indicating room for improvement in communication and service consistency.
This summary is generated by AI, based on text from customer reviews
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Very smooth and painless. Great site! Give you the highest rating!
Good experience, will see next time after trip. So far so good.
Ease to make reservation, friendly and comfortable.
Recibi mi confirmacion estoy muy contento de trabajar con ustedes muchisimas gracias
Good prices and experience quick and easy to use.
Ticket dates were relatively easy to find.
I was very simple and efficient! I made an error with my first booking and customer service was very helpful with the cancelation..
After looking at ather website the only website I found good on prices it's smart fares.the best thanks.
Its been good. You can improve with those 800 numbers because they cut off alot during conversation.
This is my first experience, I hope it will be a good one.
I got my ticket in good price, the confirmation came very quickly. It was excellent
When I called three different times to find out why I had not received my E- tickets yet, I was hung up on by three different employees. I was cut-off when trying to ask questions and spoken to rudely! I will not be dealing with SmartFares again!
Way too many add on options. How many times can I be asked to buy travel insurance
La compra fue bastante sencilla y transparente el único problema es que los call center no responden
One of the booking options were added despite I pressed "no"
Muy buena ya que tiene fácil acceso y las opciones de vuelos son económicas comparados con otros
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members