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SmartFares presents a mixed reputation among its customers. On the positive side, many users appreciate the affordability and efficiency of the booking process, noting that customer service representatives can be helpful and responsive when issues arise. However, significant concerns persist regarding discrepancies between quoted prices and final charges, as well as frustrating experiences with customer service, particularly related to refunds and booking confirmations. Overall, while some customers report satisfactory experiences, a notable number express dissatisfaction with pricing transparency and support, indicating room for improvement in communication and service consistency.
This summary is generated by AI, based on text from customer reviews
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Using this company service for the first time,just mace an ticket order and so far everything is ok..
Competitive prices but took over 24 hours to provide a confirmation.
Prices were better than i found on other sites. However there was not any info on baggage, and i am trying to find out about covid testing prior to flights and vacine proof. As of now, i have not received confirmation/ticket for upcoming flight, just an itinerary.
I am not interested in n
This. Please stop sending
Não, ainda não recebi as informações da minha reserva.
Great price and no issues! It was the best price for the dates we wanted with the company we wanted
It was easy to choose some option of flights and what i really like is that you did not take money from my bank until i have my confirmation. Thanks
I made the purchase through an app and would like to continue receiving information about the flight
El servicio de venta y comunicación con el Cliente es fluida y ágil. Lo que nos mantiene informado y seguros.
Muy facil de reservar, las mejores tarifas que conseguimos en la web.
Мы в процессе оформления билетов, писали, что будут оформлены в течении 24 часов, но пока их нет, прошло уже больше положенного времени
Booking was easy and straight forward. Would buy again
My friend told about this program and this is the reason why I buy
I can't check in with the confirmation code given. I need help and can't get a hold of anyone
Very happy with the service and the cheap flights that are available
T thru d st u u is is tr steer tu Highfield d Duffy 3 the best thing huffy
Answer: Smartfares! They will offer a deeply discounted airfare and send you a confirmation number to your email. The next day you will receive an email to call them immediately because they were unable to confirm your flight. When you call them back, they will try to sell you another flight at a much higher price. SCAM SCAM AVOID!
Answer: I could no agree more. They are also very rude. Did not received my confirmation until a day before departure and I had to call them to get it. When I asked how to check in as they booked me with 2 different airlines they responded can you read?
Answer: Dear Customer, Thank you for reaching out to us! We are an IATA-certified travel agency and would be happy to assist you. You can either call or email us at [email protected], or use this link https://shorturl.at/JmPfK to chat directly with one of our customer support experts, who will be ready to assist you with your booking. We look forward to helping you! Regards, Team Smartfares
Answer: For assistance with this, you can visit our website Smartfares.com and use the chat box to speak with one of our executives. They'll be able to provide you with the necessary information and guide you to a secure payment link. Team - Smartfares
Answer: Yes. They stated because of flight increase they canceled my flights. Then they wanted me to pay a balance of what the new increase was. So disappointing. I paid for four fares. They took the funds from the bank n then canceled my flights.

