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SmartFares Reviews Summary
SmartFares presents a mixed reputation among its customers. On the positive side, many users appreciate the affordability and efficiency of the booking process, noting that customer service representatives can be helpful and responsive when issues arise. However, significant concerns persist regarding discrepancies between quoted prices and final charges, as well as frustrating experiences with customer service, particularly related to refunds and booking confirmations. Overall, while some customers report satisfactory experiences, a notable number express dissatisfaction with pricing transparency and support, indicating room for improvement in communication and service consistency.
This summary is generated by AI, based on text from customer reviews
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Smartfares didn't take my passport information. And now I have to do the job myself of contacting the airline and giving them my passport number, date etc.
El 13/02/23 he comprado dos pasajes a Cancun - Mexico pero no ha sido confirmado solo una reserva
Very good the wed was easy to use, keep up the good work
Efficient…………………………………………:::::……,………………………………………..
Hope I still have my flights. Night before my flight and I'm getting emails unable to confirm reservation and guy I talked to at the desk said system is down call back in hour and hung up on me
Fácil, y rápida, muy buena experiencia utilizándola!
For me very easy to book online hassle free. Lesser expenses and time. Very fast response.
So far this was one of the easiest flight purchases I've made. I even tried to go through our cruise line. Thank you and I can only hope the rest of the plans go as easy
It was not to my expectation so some work has to be done.
GREAT JOB FOR DOING WHAT YOU PROMISE.
Impossible to book a daytime flight on the day that I choose to fly. Very disappointed with all of the airlines!
My credit card data has been stolen through Smart fares and used for fraudulent purchases and unauthorized transactions, please do not use website for any flight bookings and other purchases, the flight prices will tempt you to use this website but do not use and become a VICTIM
He recibido la reserva, me llama la atención que al poner el cogido en la pagina de copa me dice Parece que tu reserva debe ser revisada por uno de nuestros agentes
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members