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Search cheap flights and cheap airline tickets for both domestic and international destinations. Call us toll free to book with lowest unpublished airfares.
SmartFares Reviews Summary
SmartFares presents a mixed reputation among its customers. On the positive side, many users appreciate the affordability and efficiency of the booking process, noting that customer service representatives can be helpful and responsive when issues arise. However, significant concerns persist regarding discrepancies between quoted prices and final charges, as well as frustrating experiences with customer service, particularly related to refunds and booking confirmations. Overall, while some customers report satisfactory experiences, a notable number express dissatisfaction with pricing transparency and support, indicating room for improvement in communication and service consistency.
This summary is generated by AI, based on text from customer reviews
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This website is a scam. I bought a ticket, and a week later I still hadn't received a booking confirmation, so yesterday I called. They told me my ticket hadn't been processed yet because the price of the airline ticket had gone up by 400 dollars. I checked on the airline website, and that was BS. It had actually gone down by 100 dollars. They were trying to get me to pay 400 more dollars, and I said I wouldn't do that because it makes no sense, and also why had a week gone by and they hadn't let me know about this? My ticket still hadn't been processed. So I told them I wanted to cancel my ticket (since they still hadn't processed it and they were trying to charge me 400 more dollars) and they said there was a 300 dollar cancellation fee! Unbelievable. This is clearly a scam. I told them I would not pay anything since THEY HADN'T PROCESSED MY TICKET AFTER A WEEK, SO WHY WOULD I PAY 300 DOLLARS TO CANCEL SOMETHING THAT HADNT EVEN BEEN PROCESSED. BS company!
The booking seems to work, but I'm not sure if filling in this survey is necessary to actually get a confirmation?
It's my first time and the service is good with quick response
Lots of options, easy to use and easy to book. No issues at all.
Easy and comparative prices. I will visit this apps more often.
Hi
I was actually very spectacle in the beginning if to use this company,but it went very nice and Smooth actually, great experience, even when I chatted with them was really fast and to the point easily.thanks so much
An overall good experience.Would considering using them again.
Good, just need work more with the prices to drop off
All good but got me a bit nervous while waiting for confirmation
Booking my Flight on SmartFare's was like a Caribbean Breeze, NICE and EASY. Definitely would use them again and also would highly recommend to family and friends. Thank you!
Thanks again i really apreciat my experience i wish have a good service for the future
I have booked several tickets for myself and my friends to go to Verona, Italy. Received a confirmation email stating that the tickets will be issued in 24h time period however, haven't received the issued tickets. I have checked on the airline website the status of my reservation, but it says that the reservation was canceled. My card was charged! I don't want to say it's fraud, but this company needs lost of improvement on customer service and communication. If I won't receive my tickets during the day, I'll definitely open a charge back.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members