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SmartFares Reviews Summary
SmartFares presents a mixed reputation among its customers. On the positive side, many users appreciate the affordability and efficiency of the booking process, noting that customer service representatives can be helpful and responsive when issues arise. However, significant concerns persist regarding discrepancies between quoted prices and final charges, as well as frustrating experiences with customer service, particularly related to refunds and booking confirmations. Overall, while some customers report satisfactory experiences, a notable number express dissatisfaction with pricing transparency and support, indicating room for improvement in communication and service consistency.
This summary is generated by AI, based on text from customer reviews
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After 12 hrs and I calling to SmartFare support, I received my purchase confirmation of my tickets, and also they charge to my credit card, $45 more thant the Total Trip Cost showed me the SmartFare website at the moment when I paid.
I called to AirTransat asking for the status of my tickets and they said, Smartfare didn't pay yet your tickets purchase, for this my tickets even though AirTransat could see them in the system, they weren't confirmed, so after +12 hours I got calm with the confirmation of everything. Important to say, SmartFare never charged nothing in my credit card until they sent me the confirmation of my tickets. Good for this, but I didn't understand why long time to confirm.
Amazing and they follow up my request and confirmed my reservation within 24 hours as they sent email
RECIBI SATISFACTORIAMENTE LA INFORMACION QUE SOLICITE
This is the first time I booked tickets without an agency.
It will not be the last time, I am extremely satisfied with your service
Quick email response in sending my booking confirmation and cheaper price in your online website
Very easy to book my flight. I would recommend this service to anyone
I got charged more than the fare amount, i contacted the customer service and they couldnt help
It good survive and will like people to use when they take fly
The best deal I could find and a simply process to complete checkout
Very easy and convenient and fun and it's requiring me to type
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members