Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of SmartFares

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Search cheap flights and cheap airline tickets for both domestic and international destinations. Call us toll free to book with lowest unpublished airfares.


How would you rate SmartFares?
grey stargrey stargrey stargrey stargrey star

SmartFares Reviews Summary

SmartFares presents a mixed reputation among its customers. On the positive side, many users appreciate the affordability and efficiency of the booking process, noting that customer service representatives can be helpful and responsive when issues arise. However, significant concerns persist regarding discrepancies between quoted prices and final charges, as well as frustrating experiences with customer service, particularly related to refunds and booking confirmations. Overall, while some customers report satisfactory experiences, a notable number express dissatisfaction with pricing transparency and support, indicating room for improvement in communication and service consistency.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 5 days

Instant Feedback

8,782 reviews

We monitor reviews for authenticity

Israel
1 review
0 helpful votes
Follow MART S.
Unfollow MART S.
Share Review
Report Review

Be aware of what you purchase
March 21, 2023
Updated review

The ticket is appeared in flight search engine for the itinerary with checked bag.
Nevertheless, after payment I discovered 0 plan for checked bag in both outbound and inbound directions.
There was no answer from customer support for my request to add checked bag for a reasonable price.

Date of experience: February 18, 2023

It's not fare to push additional costs
February 12, 2023
Previous review

It's not fare to push additional costs

Date of experience: February 12, 2023
Oregon
1 review
0 helpful votes
Follow KIMBERLI I.
Unfollow KIMBERLI I.
Share Review
Report Review

Helpful
February 19, 2023

Very efficient easy to read but a bit confusing to see which dates for lay overs

Date of experience: February 18, 2023
New York
1 review
0 helpful votes
Follow GEORGE Z.
Unfollow GEORGE Z.
Share Review
Report Review

Ease in applying
February 19, 2023

Site allowed me to search and circumvent the flight choices

Date of experience: February 18, 2023
Canada
1 review
0 helpful votes
Follow CASWELL Y.
Unfollow CASWELL Y.
Share Review
Report Review

Very helpful reps
February 19, 2023

Overall it was pleasant with the agents on the phone

Date of experience: February 18, 2023
North Carolina
1 review
0 helpful votes
Follow SOLOMON P.
Unfollow SOLOMON P.
Share Review
Report Review

Ok with concerns
February 19, 2023

Looking for flights and booking was simple...paying is always simple..."1st and middle names were submitted as 1 name to the airline and was told not an issue per airline guidelines" we'll see what happens when I try to gget through security and get on the plane...

Date of experience: February 18, 2023
Jamaica
1 review
0 helpful votes
Follow KEMISHA C.
Unfollow KEMISHA C.
Share Review
Report Review

Confusing
February 19, 2023

I don't really understand.so Amma wait.I got a ticket by yet still I'm told I have to wait for a ticket number

Date of experience: February 18, 2023
Florida
1 review
0 helpful votes
Follow SHAMIMA Z.
Unfollow SHAMIMA Z.
Share Review
Report Review

Kinda Annoying
March 21, 2023

This is annoying having to write something that I don't care to do

Date of experience: February 18, 2023
Louisiana
1 review
0 helpful votes
Follow PHILLIP P.
Unfollow PHILLIP P.
Share Review
Report Review

Got a great price
February 19, 2023

Great experience
A bit worried that after 2 days my credit card has not been billed for ticket fare

Date of experience: February 18, 2023
California
1 review
0 helpful votes
Follow HILDON J.
Unfollow HILDON J.
Share Review
Report Review

Great
February 19, 2023

Fast and easy to book flight……………………………………………………..

Date of experience: February 18, 2023
Hawaii
1 review
0 helpful votes
Follow CHANTAL J.
Unfollow CHANTAL J.
Share Review
Report Review

Cheap Flights
February 19, 2023

Great prices easy to find flights many flights to choose from great website

Date of experience: February 18, 2023
Georgia
1 review
0 helpful votes
Follow TIESHA N.
Unfollow TIESHA N.
Share Review
Report Review

Simple&Easy
February 19, 2023

Process went smoothly without any issues. Could of been cheaper but hey I get it, since Covid inflammation has been the biggest issue for our country

Date of experience: February 18, 2023
Texas
1 review
0 helpful votes
Follow GONZALO B.
Unfollow GONZALO B.
Share Review
Report Review

Good
February 19, 2023

The experience was great and it was fast and cheap prices

Date of experience: February 18, 2023
Washington
1 review
0 helpful votes
Follow BETTY H.
Unfollow BETTY H.
Share Review
Report Review

I had first scheduled a trip on line, i checked it 3 times to make sure to get the flight i wanted. I had to schedule a flight to land going because my 87 year old cousin was supposed to pick me up and coming back i had to be home before 11 at night. When my itinery showed up it looked like nothing i had ask for, so i called the help desk and the fellow said i am sorry but i can put you on another flight for 679.00. My original flight was going to cost 537or something close. I live on the west coast so i had chosen to go by Dallas fort worth. I am not pleased with the new flight but took it because it is imperative i go. My cousin is 87 with cancer and i want to see her one last time. I am 72 so going into minneapolis min and coming back thru atlanta goergia is really scaring me.

Date of experience: February 18, 2023
Australia
1 review
0 helpful votes
Follow RICHARD U.
Unfollow RICHARD U.
Share Review
Report Review

Inverell Brisbane
February 19, 2023

I was pleased with purchasing my ticket

Thank you

Date of experience: February 18, 2023
New Jersey
1 review
0 helpful votes
Follow BENJAMIN W.
Unfollow BENJAMIN W.
Share Review
Report Review

Great job
February 19, 2023

Wonderful experience brand new to it so yes will do

Date of experience: February 18, 2023
Canada
1 review
0 helpful votes
Follow TANVEER Z.
Unfollow TANVEER Z.
Share Review
Report Review

Good service
February 18, 2023

After booking my flight Toronto-London, I did not see my booking confirmation. I immediately called smartfares. The response was good and satisfactory.

Date of experience: February 18, 2023
RU
1 review
0 helpful votes
Follow NADEZHDA U.
Unfollow NADEZHDA U.
Share Review
Report Review

Good experience!
February 18, 2023

I bought tickets first time, I think, that it good system

Date of experience: February 18, 2023
Washington
1 review
0 helpful votes
Follow MESGHINA U.
Unfollow MESGHINA U.
Share Review
Report Review

Customer service
February 18, 2023

Good deal. Smooth experience. Fast online service.

Date of experience: February 18, 2023
Brazil
1 review
0 helpful votes
Follow ELIENE E.
Unfollow ELIENE E.
Share Review
Report Review

Very good
March 20, 2023

Ir was very good experience good prices good dates for choosing etching

Date of experience: February 18, 2023
Canada
1 review
0 helpful votes
Follow WAJDI T.
Unfollow WAJDI T.
Share Review
Report Review

Easy transaction
February 18, 2023

Thank you.
It was easy to book on your website. And got a good price.

Date of experience: February 18, 2023