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SmartFares presents a mixed reputation among its customers. On the positive side, many users appreciate the affordability and efficiency of the booking process, noting that customer service representatives can be helpful and responsive when issues arise. However, significant concerns persist regarding discrepancies between quoted prices and final charges, as well as frustrating experiences with customer service, particularly related to refunds and booking confirmations. Overall, while some customers report satisfactory experiences, a notable number express dissatisfaction with pricing transparency and support, indicating room for improvement in communication and service consistency.
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I highly recommend. The only issue I had was that the prices came up in CDN$, but when I went to book it came up in USD. Just be mindful when booking. I had no issues booking, got my docs quickly and I am excited to head out to get some warmth.
So far so good, but the flight has not been confirmed yet. When i get confirmation that the ticket has been issued then i will be satisfied with your service.
This is a great website to use very convenient for finding affordable and cheap flights. I would definitely recommend if you're looking to save money on a flight.
It was a great experience thank you, fast and great prices
Easy to book a flight and receive the confirmation immediately. System well done. Very satisfied with the booking process.
C'est rapide et efficaces. Les prix sont excellent comparativement aux autres
Gracias por la buena atención...! La verdad son lo mejor.
Buying tickets went quickly. With hand luggage it was not clear. I had to use the online service.
It felt like I was being ripped off when every hyperlink from SmartFares failed to work. I managed to find the bookings through the air lines by using the booking references however.
I am 76 yrs and found it very easy to book a flight I even got a follow up email. Would encourage my friends and family to use SmartFares. Great service.
I'm very much satisfied with their service. I would like to recommend all of you.
Excelente experiencia, rápida, clara, y satisfactoria
Cool experience. I would definitely try this again anyways this was a very cool experience I would definitely try this again anyway this was a very cool experience
My problem was solved relatively quickly and well. My only critique, and one reason I didn't put five stars, was that agents kept logging off and I had to explain the situation again to the new ones that logged on, although they caught on pretty quickly.
It is also the first time that I encounter a change in fare price after purchase. The transaction went through, so I don't feel it is fair to say later that the fare had changed. If the transaction went through, it means that the system accepted it.
Answer: Smartfares! They will offer a deeply discounted airfare and send you a confirmation number to your email. The next day you will receive an email to call them immediately because they were unable to confirm your flight. When you call them back, they will try to sell you another flight at a much higher price. SCAM SCAM AVOID!
Answer: I could no agree more. They are also very rude. Did not received my confirmation until a day before departure and I had to call them to get it. When I asked how to check in as they booked me with 2 different airlines they responded can you read?
Answer: Dear Customer, Thank you for reaching out to us! We are an IATA-certified travel agency and would be happy to assist you. You can either call or email us at [email protected], or use this link https://shorturl.at/JmPfK to chat directly with one of our customer support experts, who will be ready to assist you with your booking. We look forward to helping you! Regards, Team Smartfares
Answer: For assistance with this, you can visit our website Smartfares.com and use the chat box to speak with one of our executives. They'll be able to provide you with the necessary information and guide you to a secure payment link. Team - Smartfares
Answer: Yes. They stated because of flight increase they canceled my flights. Then they wanted me to pay a balance of what the new increase was. So disappointing. I paid for four fares. They took the funds from the bank n then canceled my flights.

