SmartFaresReviews 10,453

If only I can give them zero stars! Fraud, Scam,Cheaters,Robbers! I got a notification from the airline that our connecting flight was changed to an earlier time (From 11:30am to 6:20am). Which means we would be unable to board the flight because our arrival time from the last flight is 6:50am. I called SmartFares to get our flight fixed. They made me pay $360 for the rebooking even if it was clearly the Airline's fault. They kept insisting that we are only paying for the price difference of the new flight which doesn't make sense at all. They made it appear that I have no other choice or else I will miss my flight! So they charged me $360 to get my flight changed to a different time. I later found out that the airline allowed the change of flight without any fee because it was an operational issue. In fact the airline was willing to refund us the ticket if the flight wouldn't work for us. This only means that Smartfares charged me for something that should have been free. They STOLE my money and definitely CHEATED. I am so frustrated because they wouldn't refund me my money. Their business should be closed!

Update: I filed a complaint thru BBB. Fortunately, SmartFares responded quickly and positively by refunding the $360 charge...Now I will just have to wait & see. Good luck everyone. Hope you'll have a better experience.

The website was great to use, and there were no added fees tacked on from the time I searched the flight to the booking. However, on the confirmation page you are asked about many add-ons that are usually clicked into the default "accept" position, meaning that a few people who aren't careful about the fine print will skip ahead and have unwanted extra charges. Otherwise I am satisfied with the service.

Good. I wouldn't use it again as I don't like having to use one site to book and then go to the actual airlines and have to pay

Yes i was happy with the booking thank you! Easy to book and i will recommend smartfares

My experience was good. It's was easy to buy my ticket. And the ticket value very convenient. Thank you very much for help us in thise times of financial scarcity

Got my itinerary. Thank you guys. Excited to go to Israel. Thanks.

After purchasing the ticket they changed the price to a higher price which was very disappointing.

Experience was great. Easy to navigate and simple process.

I Needed to book a flight as soon as possible. A coworker recommended this site and I was able to find a cheaper flight compared to specific airline websites.

They should let us know before booking the ticket that we have the chance to not get the ticket and we will have to look for another flight.

It was my first transaction from this website, the tickets were reasonable i was apprehensive at first however I received a good discount. Ticket booking is so easy. Highly recommended.

Оформил бронь,жду билеты,очень переживаю,чтобы было всё хорошо

It easy to follow the step by step guide to book my flights.
I have no issues and it is not time consuming.
I am satisfied with the assistance of your online site.

I purchased the ticket showing in the website in CAD, but the receipt sent to me says the ticket price in USD. So I will end up paying more than the price I decided to purchase. That was disappointing.

Good service, friendly helpful and this is our smart choice.