SmartFaresReviews 10,409

Fast and easy service. Whole booking process was seamless!

Great site, fast and easy to use. Very quick with send your flight information.

I had to book a flight due to a family emergency. I found the best fare with your company after rigorous amount of time and finally came upon your offer for the best fair for such shore notice.

Your site is good to book; however it takes longer than other sites to receive the confirmation with e-tickets. I still have not received mine yet.

Could no get the initial price, asked to pay about 150 usd more, I refused, then the overpay changed to $60, I agreed, but was charged 150$ more anyway. Then I got charged again, for the initial price of $1992.
The payment authorization template is broken and missing whole body.
You guys suck.

Yesterday I bought one flight of 125 US $ and in my bank account they have charged 739 US $
I have written to the contact e -mail given information about this mistake and asking the extra money that they have charged in mistake.
If they don,t do it then my bank N26 will begin the dispute of this amount in mistake.

Your company tried in an absolutely dishonest way to make me pay 200 US dollars just to send me my tickets. Also, your company does not give a proper information about baggage. Of course, the baggage was not included in the ticket price. Another unpleasant surprise.

Son eficiente y eficaz y cumplen con los estándares de calidad

If only I can give them zero stars! Fraud, Scam,Cheaters,Robbers! I got a notification from the airline that our connecting flight was changed to an earlier time (From 11:30am to 6:20am). Which means we would be unable to board the flight because our arrival time from the last flight is 6:50am. I called SmartFares to get our flight fixed. They made me pay $360 for the rebooking even if it was clearly the Airline's fault. They kept insisting that we are only paying for the price difference of the new flight which doesn't make sense at all. They made it appear that I have no other choice or else I will miss my flight! So they charged me $360 to get my flight changed to a different time. I later found out that the airline allowed the change of flight without any fee because it was an operational issue. In fact the airline was willing to refund us the ticket if the flight wouldn't work for us. This only means that Smartfares charged me for something that should have been free. They STOLE my money and definitely CHEATED. I am so frustrated because they wouldn't refund me my money. Their business should be closed!

Update: I filed a complaint thru BBB. Fortunately, SmartFares responded quickly and positively by refunding the $360 charge...Now I will just have to wait & see. Good luck everyone. Hope you'll have a better experience.

The website was great to use, and there were no added fees tacked on from the time I searched the flight to the booking. However, on the confirmation page you are asked about many add-ons that are usually clicked into the default "accept" position, meaning that a few people who aren't careful about the fine print will skip ahead and have unwanted extra charges. Otherwise I am satisfied with the service.

Good. I wouldn't use it again as I don't like having to use one site to book and then go to the actual airlines and have to pay

Yes i was happy with the booking thank you! Easy to book and i will recommend smartfares

My experience was good. It's was easy to buy my ticket. And the ticket value very convenient. Thank you very much for help us in thise times of financial scarcity