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SmartFares Reviews Summary
SmartFares presents a mixed reputation among its customers. On the positive side, many users appreciate the affordability and efficiency of the booking process, noting that customer service representatives can be helpful and responsive when issues arise. However, significant concerns persist regarding discrepancies between quoted prices and final charges, as well as frustrating experiences with customer service, particularly related to refunds and booking confirmations. Overall, while some customers report satisfactory experiences, a notable number express dissatisfaction with pricing transparency and support, indicating room for improvement in communication and service consistency.
This summary is generated by AI, based on text from customer reviews
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Quick to make the reservation, Great price, thank you.
Fast and Easy. Great Customer Service. Good Value. Good connection.
Better deals than with the airline. It's also possible to book flights going through Russia, thank you SmartFares!
Easy to use but be careful what you click, it's easy to add on
I purchase an airline ticket and they charge me more, the check in and notifications.
I had to call to make sure about my flight booking. The addition of luggage is also a headache and the pricing is not clear.
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Decent prices were a plus for my travels this time to LA.
Good service and less price ……………………………………………………..
Excellent booking experience and good price
Will use in the future
I receive a double charge on my credit card, from you and from the airline
Got my flight after waiting little over 24 hours.
This waiting period is very weird for me and I don't understand why this doesn't go through instantaneous.
100% satisfied
Fast, professional, and saves you a lot of time
I haven't received any booking information or confirmation of the flight reservation
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members