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SmartFares Reviews Summary
SmartFares presents a mixed reputation among its customers. On the positive side, many users appreciate the affordability and efficiency of the booking process, noting that customer service representatives can be helpful and responsive when issues arise. However, significant concerns persist regarding discrepancies between quoted prices and final charges, as well as frustrating experiences with customer service, particularly related to refunds and booking confirmations. Overall, while some customers report satisfactory experiences, a notable number express dissatisfaction with pricing transparency and support, indicating room for improvement in communication and service consistency.
This summary is generated by AI, based on text from customer reviews
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The final rate changed a little bit but still better than the rest during the payment time and the baggage info is not shown evn on the booking
I love the help the representative give me was pleasant and told me how well knowledgeable he was.
Fast response, and clearly explanation. I book a flight. And I know this is the best plane.
Called customer service and they were very helpful in helping to solve the problem
I've always used SmartFares to buy all my airline needs. Never have I had a problem. Sometimes they do change you flight times a few too many times. But communication if always good.
Got very good price on my ticket and SmartFares team helped to issue eticket with in 8hrs of booking
Use el servicio por primera vez y me resultó muy fácil y rápido y claro que voy a volver a usarlo
Quite good service, fast and best rate.
The site is easy to navigate and complete purchase
Don't like the additional cost associated with the trip that I booked. I also called a phone number that claimed I would get better deals. However, the prices that were offered were more than what I found online.
The booking process was fairly straightforward, and was completed without any issues.
Se realizo la compra e inmediatamente se contactaron para confirmar la reserva, y la reserva llego a mi correo de conformidad
My fare was 40 dollars more when I received my email confirmation.
Also the payment for checked in suitcase proved to be only an insurance.
This business is Professional and provides great customer service.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members