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Search cheap flights and cheap airline tickets for both domestic and international destinations. Call us toll free to book with lowest unpublished airfares.


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SmartFares Reviews Summary

SmartFares presents a mixed reputation among its customers. On the positive side, many users appreciate the affordability and efficiency of the booking process, noting that customer service representatives can be helpful and responsive when issues arise. However, significant concerns persist regarding discrepancies between quoted prices and final charges, as well as frustrating experiences with customer service, particularly related to refunds and booking confirmations. Overall, while some customers report satisfactory experiences, a notable number express dissatisfaction with pricing transparency and support, indicating room for improvement in communication and service consistency.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 5 days

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8,745 reviews

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Georgia
1 review
0 helpful votes
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The whole reservation process went smoothly, my e-ticket did not arrive until the next day but everything was ok. Thanks again.

Date of experience: March 8, 2023
Australia
1 review
0 helpful votes
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Very confusing final payment
April 7, 2023

I did not want to add any additional expense like Cancellation Protection, but somehow it got added and I did not get to see the final payment total before processing the card payment. When I processed the payment, I was shocked to see that additional $163 have been deducted from my account. I am so disappointed as it feels like I have been played. Please return my money and remove that additional thing from my tickets.

Date of experience: March 8, 2023
Minnesota
1 review
0 helpful votes
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Muy bien
March 9, 2023

Algo fácil, lo malo que nunca pude quitar a la foto de contacto

Date of experience: March 8, 2023
Cote D'ivoire
1 review
0 helpful votes
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It was very bad
April 7, 2023

There ask to put your full name. My father name is mohamad by mistake i put mohammad with double M after 6 hours i see my mistake i call the smartfares center JUSTE TO MODIFY the error they charger me 125$!

Date of experience: March 8, 2023
Peru
1 review
0 helpful votes
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Bad
April 7, 2023

Bad experience, i end up paying more than you offered and i had an airline change I didn't like i searched the same ticket in the airline web page and the same ticket was $800 cheaper

Date of experience: March 8, 2023
Canada
1 review
0 helpful votes
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Smartfares the best!
March 8, 2023
Updated review

Thank you for all the good prices. This is my fifth trip buy with smartfares. Never had any problem. Thank you very much!

Date of experience: March 8, 2023

Thanks for all the great opportunities and flights...
January 17, 2023
Previous review

Thanks for all the great opportunities and flights I already purchased with you guys!

Date of experience: January 17, 2023
Massachusetts
1 review
0 helpful votes
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Quick response and user friendly
April 7, 2023

I was happy with flight ticket purchase and was able to reach the help line directedly. My questions was answered. I was satisfied with the service. Only issue I had was I did not get to use my employee discount rate or coupon

Date of experience: March 8, 2023
Canada
1 review
0 helpful votes
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Good
March 8, 2023

Great experience for a first time booking with smartfares

Date of experience: March 8, 2023
New York
1 review
0 helpful votes
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It's the worst
April 7, 2023

It's the worst
And the page forces you to put a star in the rating when it is not worth not a single one

Date of experience: March 8, 2023
Argentina
1 review
0 helpful votes
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Poca Informacion
April 7, 2023

Aun no tengo certeza si adquirí los billetes.
En otro correo me solicitan fotos de la tarjeta. Poco confiables.

Date of experience: March 8, 2023
Canada
1 review
0 helpful votes
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The booking price in CAD was different from the amount withdrawn from my credit card.

$623CAD when booking vs.$659CAD - charged my card.

Date of experience: March 8, 2023
Spain
1 review
0 helpful votes
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The initial price given was less
April 7, 2023
Updated review

I wrote to the help desk because the final price did not match, I haven't got an answer yet, so I don't know if it has been solved.

Date of experience: March 8, 2023

I called because the website states that I could get...
March 7, 2023
Previous review

I called because the website states that I could get 20% off, but it was not true

Date of experience: March 7, 2023
Ohio
1 review
0 helpful votes
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Good
March 8, 2023

Very simple no problems with any of the booking would recommend to others

Date of experience: March 8, 2023
Tennessee
1 review
0 helpful votes
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Good
March 8, 2023

Good in booking and quick,,,,,,,,, Good in booking and quick,,,,,,,,,

Date of experience: March 8, 2023
California
1 review
0 helpful votes
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Hostage
April 7, 2023

I booked a flight for my wife with the last name of HARTZ. When the ticket was issued it showed HARYZ. I called you folks but was told nothing could be done except to pay a $125 change fee for one letter. Alaska Air said they couldn't do anything because it was 3rd party but there should be no charge since it was with 24 hrs. And a minor name change. I had no choice but to pay the ransom because the ticket was worthless as printed. I did negotiate it down to $90 which made me feel no better.

Date of experience: March 8, 2023
Florida
1 review
0 helpful votes
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Charged twice
April 7, 2023

A big payment came off my account twice, please contact me regarding this

Date of experience: March 8, 2023
Lebanon
1 review
0 helpful votes
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FLIGHT BOOKING
March 8, 2023

Awesome and very flexible. Excellent customer service

Date of experience: March 8, 2023
BO
1 review
0 helpful votes
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H
March 8, 2023

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Date of experience: March 8, 2023
Canada
1 review
0 helpful votes
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Very satisfait
March 8, 2023

I waiting for my seats And my boarding pass to print after this I going to tell you my satisfaction

Date of experience: March 8, 2023
Massachusetts
1 review
0 helpful votes
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Buen servicio
March 8, 2023

Es la primera vez que voy a viajar con esta aerolínea pero hasta el momento han tenido buen servicio

Date of experience: March 8, 2023