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SmartFares Reviews Summary
SmartFares presents a mixed reputation among its customers. On the positive side, many users appreciate the affordability and efficiency of the booking process, noting that customer service representatives can be helpful and responsive when issues arise. However, significant concerns persist regarding discrepancies between quoted prices and final charges, as well as frustrating experiences with customer service, particularly related to refunds and booking confirmations. Overall, while some customers report satisfactory experiences, a notable number express dissatisfaction with pricing transparency and support, indicating room for improvement in communication and service consistency.
This summary is generated by AI, based on text from customer reviews
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No confirmation of reservation or even acknowledgement of a reservation request. Online chat asked promised to get back in 4-6 hrs and never didn't just lied.
It would be great if customers receive an email when their credit or debit card has declined. So I'm that case the customer can respond quick with another payment method. My card was declined with my first reservation and I never got an email saying that it was declined.
Was a good experience find the right rate and time frame for what I was looking for and wanted. The booking was made easy, and that made for a good experience. I will be back again for booking more flights in the future.
Consulte con muchas agencias de viajes mejor precio muy facil comprar por este medio gracias
El servicio es bueno pero no me dicen el porqué no aparece mi reserva en la aerolínea, he leído comentarios que dicen que no aparece las cosas y hacen perder dinero
I had a terrible experience. Attempted to reschedule a flexible ticket I purchased and was told the ticket could not be changed for a later date. I was ordered by my doctor not to fly for increased risk for blood clots. I provided smart fare with a do not fly order from my doctor. Smart fare refused to refund my money after I could not change the flexible ticket which should have allowed me to reschedule. They try to place the blame on the airline company. The supervisor Santiago is rude and lacks customer service skills. I warn you do not purchase tickets through this agency. They do not take calls after a certain time. Manager do not return phone calls to resolve issue. Do not book your flight through SmartFare!
Conseguí un excelente precio, muy estable la página y puse reservar sin demoras y con efectividad
Es muy rápido y seguro se los recomiendo un 100%...además tiene los conectas de vuelos más baratos
I had a good experience booking my tickets. It was easy to use the site and make reservations
It was absolutely fast and satisfying safe and a very good price, I'm going to let all my friends know about it.
The booking was great and easy. The person I spoke with that helped clear up a mistake was very helpful.
My experience is very good because before I get the ticket everything was good this time also everything be going good
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members