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SmartFares Reviews Summary
SmartFares presents a mixed reputation among its customers. On the positive side, many users appreciate the affordability and efficiency of the booking process, noting that customer service representatives can be helpful and responsive when issues arise. However, significant concerns persist regarding discrepancies between quoted prices and final charges, as well as frustrating experiences with customer service, particularly related to refunds and booking confirmations. Overall, while some customers report satisfactory experiences, a notable number express dissatisfaction with pricing transparency and support, indicating room for improvement in communication and service consistency.
This summary is generated by AI, based on text from customer reviews
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As I recall, it was quick, easy and relatively painless.
I had to book this a second time because when I pressed book the first time I got kicked off the site. Other than that though the experience was decent.
I paid for a ticket on 03/11/2023 for a trip on 03/13/2023 and they sent me an email with the reservation codes on 03/12/2023 when I go to the airport to check in they said that these codes do not exist I had to call them and they told me to pay 120$ more.
Confused by the optional choices given in the website.
He reservado el vuelo el viernes por la noche, hasta ahora solo me ha enviado un email de reserva, aún no he recibido el billete electrónico, pero tampoco cobrado el importe en la tarjeta, espero que todo vaya bien, y no me suba el importe del vuelo
Easy with tons of options. I like that there was an option if the rates drop to get money back.
Great experience, flights where very reasonable and I think I would only use y'all to purchase my flights
Easy confirmation and able to talk to customer service easily
Easy navigation through your website! I searched multiple travel sites searching for the Best-Flight deal, and I found that your site, "SmartFares's", beat out ALL the other travel sites on best prices. I will be a returning customer for ALL my future flight plans.
Fast and easy to book my flight and SmartFares has the cheapest flights.
I booked two tickets online but it took more than 2 hours to receive my confirmation number, then to make matters worse when I called one of the male agents who helped me was so impatient and super cold/rude. Not looking forward to use the website again sorry
Quick ticket purchase and reservation. The booking confirmation and the ticket reached me very quickly. Thank you
Was surprised when I called the number for cheaper fares, they were higher than on your website.
I missed my flight from Bangkok and have had a hard time looking for tickets with affordable price. Spent an entire day and found nothing. The next morning first thing I checked again and here was something that was less expensive than all the other ones. Thank you for being there for me!
Smartfares offer many options and send the confirmation email right after making reservations
Thanks I hope the tickets company don't cancel this reservation at the last minute
Can't complain overall good service looked around for a few days and than this was the best
I haven't had any problems. I got the email confirmation and we'll see how it goes in person.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members