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SmartFares Reviews Summary
SmartFares presents a mixed reputation among its customers. On the positive side, many users appreciate the affordability and efficiency of the booking process, noting that customer service representatives can be helpful and responsive when issues arise. However, significant concerns persist regarding discrepancies between quoted prices and final charges, as well as frustrating experiences with customer service, particularly related to refunds and booking confirmations. Overall, while some customers report satisfactory experiences, a notable number express dissatisfaction with pricing transparency and support, indicating room for improvement in communication and service consistency.
This summary is generated by AI, based on text from customer reviews
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To whom it may concern, though I have received my flight info's I still haven't been charged yet. Hoping you'll get back to me ASAP. Thanks and have a good one.
I had a good experience with Smart fares and would recommend my friends and family to use it for their future bookings.
It's good one easy to book and confidently works. Support team good one
It was quick and easy! No problem at all. The price was very convenient.
Change my price that I reserved, then they attended bad, never are sure that are talking, they not open mouth when are talking. I think need preparation, I know how is calls center around the world but please.
Great, Convenient and cheapest choice for online booking.
Cheaper rate, no issues with booking my flight! Highly recommend.
The process is simple and easy to understand. I feel comfortable with it
Easy and quick reservation! I only have doubts on the baggage that are included in the reservation
Just booked, comparable price, found the BOT a bit off with my baggage queryand not able to access by phone.
However got there in the end, as response by email was fast and efficient.
Lets hope all goes well with my flying experience:)
I try to check in but I can't do it, it tells me that my flight reservation does not exist and the last email you sent me was that the reservation had already been made
Buena atención resolviendo mi reserva de vuelo y muy buenos precios para comprar vuelos.
Very good…. A friend of mine recommended the site and on my first flight purchased I love it.
Me pareció muy bien, solo que al inicio me decía un precio el cual con la confirmación llegó otro al mi parecer. Pero está bien creo y que si la reserva esta en español, luego sigan enviando el resto de la información también en español
Very good service from the consultant due to the advice given regarding my trip.
Nice price and fast service. After got reservation quotes, SmartFares staff called me, and less than 24 hours I received booking confirmation. Very happy choose this service.
The experience was good, but they haven't finished confirming the delivery date
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members