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SmartFares presents a mixed reputation among its customers. On the positive side, many users appreciate the affordability and efficiency of the booking process, noting that customer service representatives can be helpful and responsive when issues arise. However, significant concerns persist regarding discrepancies between quoted prices and final charges, as well as frustrating experiences with customer service, particularly related to refunds and booking confirmations. Overall, while some customers report satisfactory experiences, a notable number express dissatisfaction with pricing transparency and support, indicating room for improvement in communication and service consistency.
This summary is generated by AI, based on text from customer reviews
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Certain flights I was looking for I found on the site
A bit confuse about the payment information, they asked me to pay again and then they asked me to tell them if I received the booking information :/
Great so far:) thanks for your help! I don't know what else to write LOL
Good it went smooth did not have any problems with my booking
I received my confirmation and I'm very pleased. Thank you for the great service
Hello how are you Thanks for your order and the experience
Quick, pretty, professional!
Very convenient, easy!
So far so good - now is the time for all good men to come to the aid of their country!
Muy buena en todo momento y siempre te ayuda a sacar los mejores vuelos y exelente servicio
Not much happy
First time I booked tickets
Surprised to see one ticket No Baggage and and 2nd ticket after 15 min with baggage. Later i paid extra for baggage
First time saw this
Not at all happy
Answer: Smartfares! They will offer a deeply discounted airfare and send you a confirmation number to your email. The next day you will receive an email to call them immediately because they were unable to confirm your flight. When you call them back, they will try to sell you another flight at a much higher price. SCAM SCAM AVOID!
Answer: I could no agree more. They are also very rude. Did not received my confirmation until a day before departure and I had to call them to get it. When I asked how to check in as they booked me with 2 different airlines they responded can you read?
Answer: Dear Customer, Thank you for reaching out to us! We are an IATA-certified travel agency and would be happy to assist you. You can either call or email us at [email protected], or use this link https://shorturl.at/JmPfK to chat directly with one of our customer support experts, who will be ready to assist you with your booking. We look forward to helping you! Regards, Team Smartfares
Answer: For assistance with this, you can visit our website Smartfares.com and use the chat box to speak with one of our executives. They'll be able to provide you with the necessary information and guide you to a secure payment link. Team - Smartfares
Answer: Yes. They stated because of flight increase they canceled my flights. Then they wanted me to pay a balance of what the new increase was. So disappointing. I paid for four fares. They took the funds from the bank n then canceled my flights.

