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SmartFares Reviews Summary
SmartFares presents a mixed reputation among its customers. On the positive side, many users appreciate the affordability and efficiency of the booking process, noting that customer service representatives can be helpful and responsive when issues arise. However, significant concerns persist regarding discrepancies between quoted prices and final charges, as well as frustrating experiences with customer service, particularly related to refunds and booking confirmations. Overall, while some customers report satisfactory experiences, a notable number express dissatisfaction with pricing transparency and support, indicating room for improvement in communication and service consistency.
This summary is generated by AI, based on text from customer reviews
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Quick process. You will get a lot off options that they hope you will approve ( like extra insurance, seating etc). Also after you booked you first only get a confirmation/ reservation, not yet the real booking. The money was also not drawn from my credit card til a day later. But overall good experience for the booking.
Simple navigation and straight forward with the best deals!
Fast, easy and a convenient way to book a ticket. Very satisfied.
Good experience but I'm still waiting for money to be taken from my account
Not much help from customer service. Person was abrupt and felt like they just wanted to get rid of me
I haven't flown the airline but am comfortable with smartfares
I made airfare reservations with this company and received confirmation the same day.
Someone called me shortly after booking to sell travel insurance and I declined. They charged my credit card anyway. It was very difficult to get it removed. They said they would cancel it so let's see. What a waist of time. Be careful.
Experience was good. A little unconventional but I guess that is to be expected from a small airline.
I started the session online booking it was $1288.70 then 5 minutes later i finished and the price increased to $1,318. Frustrating! If you could still give it to me this price you'll make me TOTALLY happy!
Easy site to navigate with fair prices. Quick to respond back.
Es una excelente experiencia u un producto con buen precio
I did reservations for 340$ canadian and change to 366 and you change it again to 371 why
Hi, this is my first time using SmartFaires. The air fair is competitive, and the booking is relatively easy, but the links in the confirmation email for luggage and seat info don't work. The help desk, however, was helpful.
Quick and painless way to book flights just make sure to uncheck all of the needless expenses so you can get the best deal!
Simple to use and I got my email confirmation right away
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members