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SmartFares Reviews Summary
SmartFares presents a mixed reputation among its customers. On the positive side, many users appreciate the affordability and efficiency of the booking process, noting that customer service representatives can be helpful and responsive when issues arise. However, significant concerns persist regarding discrepancies between quoted prices and final charges, as well as frustrating experiences with customer service, particularly related to refunds and booking confirmations. Overall, while some customers report satisfactory experiences, a notable number express dissatisfaction with pricing transparency and support, indicating room for improvement in communication and service consistency.
This summary is generated by AI, based on text from customer reviews
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Found the tickets that are cheaper than everywhere else. What surprised me that the booking was cheaper than official airline website by 35%
What surprised me was waiting 8 hours for a total confirmation though
This is the my first ticket purchase on this site. Easy and affordable
Estaba batallando con los preciasos y gracias se logró armar con Smart fares
Muy buena hasta el momento. Aún no he viajado por lo que espero que la experiencia siga siendo muy buena como hasta ahora
Thanks but you always change the price hope you have a better services
Easily accessible for booking. Good prices, I mean affordable.
Good experience with the booking, but please don't force people to review. It will only attract more negative reviews.
I been a long time since I'm purchasing tickets from this company I love to travel with you guys
I had a glitch with the booking on line as it made my reservation with a flex ticket
I called the help number and the agent fixed it for me immediately
Muy mal servicio, lo obligan a uno apagar mas que el monto que colocan en la pagina y despues solicitan mas dinero para aumentar
It was easy and quick process, also, cheap and good treat from the workers
No tengo experiencia no tengo experiencia no tengo experiencia
Well from your site perspective, UX is bad, because the site on checkout didn't register my action where I change the option where we don't want to seat by the window in plane, so later on we have to chat with your agent, which was great experience, later on we send the mail for refund for that one addon and hopefully we will receive refund in the end!
Great experience able to find a great deal on my flight will recommend to others.
Was a good experience purchase a fly in this website. Good prices and a Lot of possibilities to check. Thx
Ok! Все отлично! Подтверждение получил, по mail.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members