On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Search cheap flights and cheap airline tickets for both domestic and international destinations. Call us toll free to book with lowest unpublished airfares.
SmartFares Reviews Summary
SmartFares presents a mixed reputation among its customers. On the positive side, many users appreciate the affordability and efficiency of the booking process, noting that customer service representatives can be helpful and responsive when issues arise. However, significant concerns persist regarding discrepancies between quoted prices and final charges, as well as frustrating experiences with customer service, particularly related to refunds and booking confirmations. Overall, while some customers report satisfactory experiences, a notable number express dissatisfaction with pricing transparency and support, indicating room for improvement in communication and service consistency.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
I liked the service of SmartFares. It is fast and valuable
I will never book with you guys again ever I glad trip was not booked
The service was very helpful and as well reasonable pricing on flight.very simple and easy to book
Very quick and easy to use. I thought I would actually need to wait until the 24hrs for confirmation
You charged me $75 extra for clicking on "Window Seat" without telling me you would do so. It should have been stated right there where you click the box.
Also, when I called I got hung up on about 5 or 6 times and heard a lot of laughing and socializing going on Finally, I got a prof, competent, courteous individual, and he helped me a lot.
Awesome. Great. Amazing. Easy. Quick. Smart. Fair.
The search was easy and the price listed was exactly what I paid.
Was good, but after confirmation, got emails saying payment has not gone through?... hopefully get sorted
Please note in Spain name's order is diferent
1 name and 2 surname
In my case is: Eduardo Rivero Casas
In the tickect appears Eduardorivero (name) Casas(surname)
Expecting I dont have any problem
Thanks
Todo me pareció muy bien solo me falta hacer chek inn
The money for the flight has not been taken out my bank account. I do have a flight reservation
Fastest and affordable Fares, Although there were a lot of add-on.
La página es bastante confusa, sumada a que no hablo inglés, por lo tanto a mí me resultó engorrosa.
Otro tema es cuando ingreso con el número o código de reserva dice que mi apellido es inexistente.
Por otro lado la ayuda que ofrecen en la página tampoco es muy clara
I called back to see why it was taking so long to confirm if I even had a reservation the lady was from India she spoke bad English and was rude and I told her that.
~debi Diorio
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members