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SmartFares presents a mixed reputation among its customers. On the positive side, many users appreciate the affordability and efficiency of the booking process, noting that customer service representatives can be helpful and responsive when issues arise. However, significant concerns persist regarding discrepancies between quoted prices and final charges, as well as frustrating experiences with customer service, particularly related to refunds and booking confirmations. Overall, while some customers report satisfactory experiences, a notable number express dissatisfaction with pricing transparency and support, indicating room for improvement in communication and service consistency.
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Staff helpful and patient very confused with 2 phone number 1st was not related to smart price and 2nd was given to me by kayak I thought that I had been scammed97
It was really easy to find prices and to complete the booking process.
I got my confirmation and the electronic references very quickly. All set for now!
The representative so rude to customers. They put customers down and don't care what they said. Also one more thing that on the website said we can cancel within 24h but when I call they gave me back only 700 something that I paid $1,256. It's first time in my life and last time also with this company. Bye bye...
Love that service. It was great and I will use it again
I first experience this website, so far so good. Easy to follow instruction. And most of all very good price. Thank You.
Realicé la compra sin ningún contratiempo y de forma fácil y económica.
Easy enof. The other sites were not so clear in what I will get for baggage, etc. Plus the options were more
I booked an international flight for $ 1376 CAD. When I checked my bank statement it was being billed at $ 1485 CAD.
I feel cheated by this company.
I choose smartfares from the list, because they offered the cheapest option
Good but I bought my tickets and I made a mistake on the dates I tried to change less then 2 mins and they charged me, unbelievable
Tickets are expensive last month in January was $1080.00 each same exact flight ticket I hope you give $1000.00 discount credit back
The service provided was very smooth and efficient
Constantly trying to trick you into buying bull$#*! addons with terrible UI. I was however able to get the ticket.
Fast quick and good price. Pretty simple to use. This was my 1st time using SmartFares
This website is a total scam. Any positive reviews must have been written by the company itself. I booked a trip from Hawaii to Vietnam four months in advance. Two days before I was supposed to leave, I noticed with no help from SmartFares that one of my connecting flights had changed and the connection could not be made. I called them and was told that I would now have to pay a change fee. What could I say so I did. I called practically every minute for the next two days waiting for confirmation and got excuse after excuse. SmartFares never provided a new flight. I asked for a full refund and was told that everything would be refunded except the change fee and the tax. The tax, the government charge for goods or services rendered, when there was no ticket? The change fee when there was no changed flight? And then I was told I would have to wait two months to get my refund. It has been three and today after me constantly asking, I was told that the airline is denying me a refund. The airline that never provided a ticket? Scam! Do not be fooled.
I always search to find low air fare prices unfortunately for me I was a victim of fraud please beware of the SITE TRAVEO They told me the flight was full and stole my money. I then search again and found the same flight with smartfare. My boyfriend just lost his father and his sister. He would of been so upset if I didn't discover that Traveo was a fraud company. I have booked many flights in the past with smart fare it is always a very smooth process. THEY ARE A HONEST COMPANY great ticket prices THANK YOU.
Answer: Smartfares! They will offer a deeply discounted airfare and send you a confirmation number to your email. The next day you will receive an email to call them immediately because they were unable to confirm your flight. When you call them back, they will try to sell you another flight at a much higher price. SCAM SCAM AVOID!
Answer: I could no agree more. They are also very rude. Did not received my confirmation until a day before departure and I had to call them to get it. When I asked how to check in as they booked me with 2 different airlines they responded can you read?
Answer: Dear Customer, Thank you for reaching out to us! We are an IATA-certified travel agency and would be happy to assist you. You can either call or email us at [email protected], or use this link https://shorturl.at/JmPfK to chat directly with one of our customer support experts, who will be ready to assist you with your booking. We look forward to helping you! Regards, Team Smartfares
Answer: For assistance with this, you can visit our website Smartfares.com and use the chat box to speak with one of our executives. They'll be able to provide you with the necessary information and guide you to a secure payment link. Team - Smartfares
Answer: Yes. They stated because of flight increase they canceled my flights. Then they wanted me to pay a balance of what the new increase was. So disappointing. I paid for four fares. They took the funds from the bank n then canceled my flights.

