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Search cheap flights and cheap airline tickets for both domestic and international destinations. Call us toll free to book with lowest unpublished airfares.


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SmartFares Reviews Summary

SmartFares presents a mixed reputation among its customers. On the positive side, many users appreciate the affordability and efficiency of the booking process, noting that customer service representatives can be helpful and responsive when issues arise. However, significant concerns persist regarding discrepancies between quoted prices and final charges, as well as frustrating experiences with customer service, particularly related to refunds and booking confirmations. Overall, while some customers report satisfactory experiences, a notable number express dissatisfaction with pricing transparency and support, indicating room for improvement in communication and service consistency.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 5 days

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8,753 reviews

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Canada
1 review
0 helpful votes
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Site easy to use
February 23, 2024

Staff helpful and patient very confused with 2 phone number 1st was not related to smart price and 2nd was given to me by kayak I thought that I had been scammed97

Date of experience: February 23, 2024
Utah
1 review
0 helpful votes
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Great Experience
February 23, 2024

I purchased tickets and it was super easy and inexpensive.

Date of experience: February 23, 2024
Indiana
1 review
0 helpful votes
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Easy to book
February 23, 2024

It was really easy to find prices and to complete the booking process.

Date of experience: February 23, 2024
Uzbekistan
1 review
0 helpful votes
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Good job SmartFares!
February 22, 2024

I got my confirmation and the electronic references very quickly. All set for now!

Date of experience: February 22, 2024
California
1 review
0 helpful votes
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Bad phone customer service
March 3, 2024

The representative so rude to customers. They put customers down and don't care what they said. Also one more thing that on the website said we can cancel within 24h but when I call they gave me back only 700 something that I paid $1,256. It's first time in my life and last time also with this company. Bye bye...

Date of experience: February 21, 2024
Ohio
1 review
0 helpful votes
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Great
February 22, 2024

Love that service. It was great and I will use it again

Date of experience: February 21, 2024
Canada
1 review
0 helpful votes
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Excellent
February 22, 2024

First time using this site. Seamless booking process. Great follow-up so far.

Date of experience: February 21, 2024
KR
1 review
0 helpful votes
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Easiest way to reserve air ticket
February 21, 2024

I first experience this website, so far so good. Easy to follow instruction. And most of all very good price. Thank You.

Date of experience: February 21, 2024
Colombia
1 review
0 helpful votes
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Facil de comprar y buenos precios
February 21, 2024

Realicé la compra sin ningún contratiempo y de forma fácil y económica.

Date of experience: February 21, 2024
GB
1 review
0 helpful votes
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Booking a trip
February 21, 2024

Easy enof. The other sites were not so clear in what I will get for baggage, etc. Plus the options were more

Date of experience: February 21, 2024
Canada
1 review
0 helpful votes
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Booking price doesnt match
March 2, 2024

I booked an international flight for $ 1376 CAD. When I checked my bank statement it was being billed at $ 1485 CAD.
I feel cheated by this company.

Date of experience: February 21, 2024
Bulgaria
1 review
0 helpful votes
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Convenient service
February 21, 2024

I choose smartfares from the list, because they offered the cheapest option

Date of experience: February 21, 2024
California
1 review
0 helpful votes
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Ok
February 21, 2024

Good but I bought my tickets and I made a mistake on the dates I tried to change less then 2 mins and they charged me, unbelievable

Date of experience: February 20, 2024
North Carolina
1 review
0 helpful votes
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Tickets are expensive last month in January was $1080.00 each same exact flight ticket I hope you give $1000.00 discount credit back

Date of experience: February 20, 2024
Colombia
1 review
0 helpful votes
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Bueno
March 1, 2024

Bueno sin novedad especial los precios están de acuerdo a lo s requerido

Date of experience: February 20, 2024
TT
1 review
0 helpful votes
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Easy and affordable service
February 20, 2024

The service provided was very smooth and efficient

Date of experience: February 20, 2024
New Jersey
1 review
0 helpful votes
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Too much dark pattern bull$#*!
March 1, 2024

Constantly trying to trick you into buying bull$#*! addons with terrible UI. I was however able to get the ticket.

Date of experience: February 19, 2024
TT
1 review
0 helpful votes
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Easy booking
February 19, 2024

Fast quick and good price. Pretty simple to use. This was my 1st time using SmartFares

Date of experience: February 19, 2024
Hawaii
2 reviews
0 helpful votes
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Scam Site!
February 26, 2024

This website is a total scam. Any positive reviews must have been written by the company itself. I booked a trip from Hawaii to Vietnam four months in advance. Two days before I was supposed to leave, I noticed with no help from SmartFares that one of my connecting flights had changed and the connection could not be made. I called them and was told that I would now have to pay a change fee. What could I say so I did. I called practically every minute for the next two days waiting for confirmation and got excuse after excuse. SmartFares never provided a new flight. I asked for a full refund and was told that everything would be refunded except the change fee and the tax. The tax, the government charge for goods or services rendered, when there was no ticket? The change fee when there was no changed flight? And then I was told I would have to wait two months to get my refund. It has been three and today after me constantly asking, I was told that the airline is denying me a refund. The airline that never provided a ticket? Scam! Do not be fooled.

Date of experience: February 19, 2024
Canada
1 review
0 helpful votes
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Great job
February 19, 2024

I always search to find low air fare prices unfortunately for me I was a victim of fraud please beware of the SITE TRAVEO They told me the flight was full and stole my money. I then search again and found the same flight with smartfare. My boyfriend just lost his father and his sister. He would of been so upset if I didn't discover that Traveo was a fraud company. I have booked many flights in the past with smart fare it is always a very smooth process. THEY ARE A HONEST COMPANY great ticket prices THANK YOU.

Date of experience: February 19, 2024