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SmartFares Reviews Summary
SmartFares presents a mixed reputation among its customers. On the positive side, many users appreciate the affordability and efficiency of the booking process, noting that customer service representatives can be helpful and responsive when issues arise. However, significant concerns persist regarding discrepancies between quoted prices and final charges, as well as frustrating experiences with customer service, particularly related to refunds and booking confirmations. Overall, while some customers report satisfactory experiences, a notable number express dissatisfaction with pricing transparency and support, indicating room for improvement in communication and service consistency.
This summary is generated by AI, based on text from customer reviews
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Terrible! Wanted to swap the cities after booking online. Called and got a very rude and condescending customer service rep. She refused and insisted on charging me an amount equating to a brand new air ticket on top of what I already paid. This would amount to two tickets.
SmartFares are CHEATS!
On their website, they displayed a competitive price in Canadian Dollars. I proceeded to pay, believing I was purchasing the tickets at that exact Canadian Dollars price. I then received from SmartFares my booking confirmation showing a price in US Dollars. When I converted this US Dollars price stated on my booking confirmation into Canadian Dollars, I discovered to my shock and horror that THE PRICE I ACTUALLY PAID IN CANADIAN DOLLARS, was approximately $100 Canadian Dollars MORE THAN the price displayed online in Canadian Dollars. I was shocked! On calling SmartFares to complain, I was told that the difference in price was due to bank conversion charges. But I disagreed, because the online price WAS DISPLAYED in Canadian Dollars, and if that was the case, the most I should have paid in Canadian Dollars was the displayed Canadian Dollar price, subject to minor exchange rates. As I told them, on other travel ticket websites, when a price is displayed in Canadian Dollars, that is the amount you pay in Canadian Dollars. But paying $100 Canadian Dollars more than the displayed Canadian Dollar price was CHEATING! I was so disgusted that not only did I regret earlier giving them a great review on price, (that review was done BEFORE I READ MY BOOKING CONFIRMATION), but I also proceeded to CANCEL my booking, even though it meant that I ended up loosing over $300 Canadian Dollars in cancellation fees and charges. I WOULD NOT advice anyone to use SmartFares, as they are CHEATS. They are clearly NOT transparent in their pricing.
Price was competitive, and booking was easy.
Some hidden fees that show up at the last minute, such as seat selection and automatic check-in.
Tried to add a person to an already booked flight within 10 min of the previous reservation and you quoted me $120 more. We ended up booking the ticket via booking for the same price as we paid. Unacceptable.
Buena experiencia, encontré buen precio, compre los pasajes y recibí el correo de confirmación!.
Por el momento todo salio bien, espero no tener ningún problema
After i committed and paid the tickets for me and my family, i received a notification from your end that this class is no more, and you have to pay 195USD more for booking under higher class.
It was easy to book and it was a good experience. 😁
I made an online booking on Friday, received an email of the confirmation on Saturday, and then on Sunday received an email to ask if I had received the confirmation.
The response of smart fares is exceptionally fast. Even on Sundays they do send out an email.
If I didn't have to, I wouldn't have bought a flight. $459 for a flight from Tulsa, OK to Chicago, IL is outrageous. I've paid less for a round trip from Los Angeles, CA to New York, NY!
It was very easy,quick I'm so glad I found this site
Pase susto por que se demoro algunas horas en llegar la confirmación, pero finalmente llegó y el pasaje aparece en la aerolínea. Bien gracias!
Easy to fill the form & great price for airlines in Luxembourg
Todo fue fácil, claro,
Excelente
Todo fue fácil, claro,
Excelente
Todo fue fácil, claro,
Excelente
Todo fue fácil, claro,
Excelente
Todo fue fácil, claro,
Excelente
It was easy to buy the flight but i have not take my flight yet
Gracias, me gusta que puedo elegir el asiento,y protegido el equipaje.,y accistencia de atención.
Gracias a todos empleados.
Compre 3 vuelos, todo Perfecto correos - itinerarios precio perfecto¡¡¡ a los 30 minutos hago 2 compra nuevas para mis suegros, pago con mi tarjeta,, y a la hora de haberlos comprado me envian correo para decir que si deseo mantener esas nuevas compras, debo pagar 20 dolares Extras para mantener la reserva... que por el aumento de precios de la aerolinea que se compro...
ME TOCO CANCELAR LASTIMOSAMENTE LAS RESERVAS... y veo hoy los mismos vuelos al precio inicial...ESO NO LO ENTENDI
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members