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SmartCustomer

3.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Founded in 2006, SmartCustomer is a mission-driven organization with a proven commitment to bringing honesty and transparency to any online purchase. We’ve helped over 200M buyers make smarter purchasing decisions. SmartCustomer amplifies real voices so everyone can find and share feedback on businesses and their products online. SmartCustomer is the only review platform to be both funded by the US government’s National Science Foundation and an official Google review partner.


smartcustomer.com
Founded in 2006
Menlo Park, CA, United States
+21
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SmartCustomer Reviews Summary

SmartCustomer has a rating of 3.6 stars from 698 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SmartCustomer most frequently mention online shopping, great job and long time. SmartCustomer ranks 1st among Consumer Protection sites.

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Sri Lanka
26 reviews
54 helpful votes
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Helping peoples to find Trusted sites. However some peoples and competitors posting fake reviews over here. This is is the big problem to all review sites.

Date of experience: May 20, 2011
Spain
2 reviews
1 helpful vote
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Llevo ya unos cuantos dias y he ingrese direno y aun no he recibido el pedido que era oro en el juego world of walcraft espero que no me haigan estafado haver si podeis hecharme una mano

Date of experience: May 20, 2011
New York
109 reviews
1121 helpful votes
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Glad to see SiteJabber sharing in the meta-experience of it all.

A review of a site that's about reviewing sites!

Date of experience: April 26, 2011
Ohio
2 reviews
5 helpful votes
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Site seems to be straightforward and easy to navigate. The reviews seem helpful, thoughtful. I feel an obligation to be open with the other consumers who come to the site and, therefore, will let them know what happens with Retrevo, since I did go on and order, based on another sitejabber comment.

Date of experience: April 25, 2011
Virginia
2 reviews
0 helpful votes
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Service is great, always responds to my inquiries, and timely deliveries. Thank you!

Date of experience: April 21, 2011
Ohio
5 reviews
21 helpful votes
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I think that the concept of this website. Also the amount of traffic it has is great. It is simple to use and its ranking systems are unique and entertaining. Also, I like how it was easy to log in with Facebook, Google, etc. and how easy it is to review websites.

Date of experience: April 12, 2011
Georgia
7 reviews
28 helpful votes
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I love it so far
April 3, 2011

I love it so far. Joined just a few days ago and have not found a single problem with the site itself, though I do find some reviews slightly annoying or off such as the Facebook addicts praising it over and over with the same words or the biased views given to the not well known sites such as Chatango that I felt the need to represent from a good point of view. I'm glad that so many people decide to take a few minutes of their day to warn or promote websites to the community.

Date of experience: April 3, 2011
Canada
2 reviews
6 helpful votes
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I don't think sitejabber.com's gonna work. It's nothing compared to yelp. Most reviews cannot be trusted both good and bad reviews. I also read many complaints about spam emails sent by sitejabber.com. I start to believe because the only way for them to survive to provide free service is selling people's email address. Also sitejabber.com is designed for people to complaint. If you are a business owner, you know how easy is to get a complaint and how hard is to get good review from your customers. I think the ratio 100-1. I think sitejabber.com will ruin many businesses. The site simply sucks!

Date of experience: March 31, 2011
Texas
15 reviews
66 helpful votes
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So far, so good
March 26, 2011

So far, so good. I especially like to share my experiences with message boards and have found few places where they can be rated. Who wants to invest their energy into a forum only to find out there's something really off about it. I would love to see more ratings and discussions on them. It's usually not money (although some do charge for premium membership and most at least request payment) but it is time, which in my book, counts too. For all else too, it is very useful to be able to check out a website's reputation rather than find out the hard way. Excellent.

Date of experience: March 25, 2011
California
1 review
3 helpful votes
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This is an extremely important site! In this day and age, businesses are popping up all over the internet and can get away with cheating innocent (and sometimes naive) people, and there is no recourse. I think that it is important to give decient reviews and not slam businesses for simple mistakes. An individual should try to work it out with a business or site they are having problems with first. But if they give you the run around and do not offer what they promised, and refuse to email you after you have attempted to seek their help... Well they are fair game. It might just put a few businesses on their toes. Thanks SiteJabber!

Date of experience: March 25, 2011
Pakistan
1 review
0 helpful votes
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It's a Great website to put up your wallpapers so that you can customize your computer at work.

Date of experience: March 25, 2011
GB
1 review
2 helpful votes
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One of the best site that i visit ever before, it helps a lot for new people for shopping, clothing, etc, after seeing good reviews new one can trust web site and purchase item with out any tension

Date of experience: March 24, 2011
China
2 reviews
15 helpful votes
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I love sitejabber!
March 23, 2011

I love sitejabber! Thank you to the wonderful members here such as Mr TCK and Mrs Tran N who have helped me with good advice and helping me with my problems dealing with fake china suppliers!

Thanks esp to Mr TCK for all that you have done! Really appreciate it! Thanks to Sitejabber! This is a great website to offer advice and help to all buyers in need of assistance!

Date of experience: March 23, 2011
Tennessee
2 reviews
5 helpful votes
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I use this website to read and apply to help decide if to buy or not.
I first checked this site when I bought a set of cookware that did not come up to my satisfaction. I searched this site and found that others felt the same as I did. I sent the set back, but after paying for shipping and handling both ways the company I bought it from still was the winner in this transaction. This is a great website and I will continue to use it.

Date of experience: March 22, 2011
Illinois
2 reviews
10 helpful votes
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As a concept, sitejabber is a great idea.
However, sitejabber does not respect user preferences in regard to emails.

Sitejabber sends spam emails. On March 15th, I received a "Monthly Scam Alert" email from sitejabber.
I clicked the "To stop receiving this email visit" link, and found that I had already unchecked every email option available.
When I signed up, i opted out of all site emails, and there is no further way for me to choose less emails.

The US CAN-SPAM act of 2003 requires all websites who send emails to include an unsubscribe link
http://en.wikipedia.org/wiki/CAN-SPAM_Act_of_2003
http://www.ftc.gov/spam/
Due to the lack of working unsubscribe link in the email, and lack of options on the site to opt-out of this email, sitejabber.com is breaking the law regarding spam, and as such, is a spam-site.

Date of experience: March 15, 2011
Michigan
11 reviews
28 helpful votes
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I love this site!
March 15, 2011

I love this site! It makes it easier to trust companies and to know if it's a good idea to order from them or not. I really like the idea. I think my only complaint is that I wish it were moderated better. There is this girl who has posted a link like 30 times on one review and that's annoying, but other than that I love it!

Date of experience: March 15, 2011
GB
2 reviews
7 helpful votes
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It makes me register when all I want to do is start Beef about websites. Ridiculous. Is there a reason why I need to verify that I am infact Joanne Lockwood and that my email is infact *******@hotmail.co.uk? Do you really need conformation that I live at GOOGLE HOUSE, yeahhhh biycheees. Sooo, screw you $#*!head!?!?!"?!?!?!?!?!?!?"?"?>D: EW£? DE>>

Date of experience: March 3, 2011
Delaware
2 reviews
6 helpful votes
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Although i appreciate the idea, I know for a fact people are being hired to place false reviews about their competitors websites.

Date of experience: March 2, 2011
GB
1 review
2 helpful votes
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I wish i had explored the internet and found site jabber BEFORE before i wasted £25 of my money on the bidfun experience (www.bidfun.com); the sitejabber site exposes bidfun, and tells the real story of how it works, from the consumers perspective; that's invaluable, and exactly what he world wide web is for. Also its good to be able to share your experience, even if its of being ripped off, so that other people don't do the same thing. Thats what makes it a great great site in my view.

Date of experience: March 2, 2011
Colorado
4 reviews
23 helpful votes
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SiteJabber allows my team to locate and respond to consumer issues that we might not otherwise know about. It's awesome to have instant access to consumer feedback.

Date of experience: March 1, 2011