SmartCustomerReviews 698

I did everything to join. I entered a full profile and a photo. I entered a full review. BUT your dummy site just gives my profile and tells me that I have NO reviews. I came to this site to inform your visitors of a scam - in detail - I told them what they should do etc. BUT NO - You just published my profile and that's all you did - Just a waste of my time. Please remove my profile - it serves NO purpose to ANYONE.
Yours in disgust Harry Richards. *******@hotmail.co.uk

I believe this site is very easy to use, has a clean design and for the most part gives a user good information. I have stopped here a few times to look up sites to see if they have anything hugely negative that I need to worry about. I have only 1 issue that keeps me from giving this site 4 stars. If this issue were resolved... I would definitely give it the 4th star. I believe that everyone should have the ability to come back and remove their post or their comment. Many times you get someone who was in the wrong and kicked from a site. They come here to complain and when they wake up in the morning they realize that they were in the wrong. I believe that the entries would be much more real and that there would be lest spam to clean up.

I think the idea of sitejabber is a fantastic one. The team here does a nice job and the visuals look good. I have found many sites that i doubt i would have found on my own or found via search engine. Most of the reviews are legit but i have seen some self promoters and fakes. They are usually easy to spot. I think the best idea is the "trusted reviewer" status. I don't trust reviews from people without it. The fake reviewers will normally have one review and no picture. I look for a complete profile, numerous reviews and the trusted status and i know i can count on that review to be accurate

I was brought to this site because someone had brought to my attention a negative review of a site that I am part-owner of. I carefully read the review, I addressed the issues in an (I thought) lucid, concise manner and posted a comment hoping for dialog, because some of the points may have been legitimate.

Within minutes of posting my commentary / rebuttal it was "buried" so that it was invisible within the dialogue and could not be seen unless someone knew I was on this site and went into my profile to see my commentary. Perhaps the admins thought I was needlessly promoting my site. If that was the case, it surely was not my intention.

While the concept of reviewing websites and sharing experiences good and bad, part of making the internet a better place is allowing site owners the chance to post rebuttals to innacurate information or site owners to seek information from users so that issues can be redressed. It is one sided and counterproductive to allow one side of any issue to be presented while the other side has no chance to respond. That smacks of mob-rule; which is perfectly fine when you own a site, and you can pretty much censor whatever you want - if that is the kind of site you are running. It seems to me that sitejabber lives up to its name. It gives internet users a chance to jab at sites. Part of consumer protection, which Site Jabber seems to want to offer, is allowing businesses to correct a situation or a perceived wrong. Just because some of us were foolish enough to lay out some of our own dosh in order to put a site up, doesn't mean we are all a part of some internet corporate oligarchy. Some of us take our site membership seriously and sincerely want to do do right by them. Burying commentary doesn't help that happen. Live up to your 2010 top 100 site rating and make it a two way street. If you think your users are intelligent enough to be able to read both sides of any issue, then you will allow this.

Sitejabber is a joke. The site is not moderated which allows people to make multiple accounts and spam negative reviews. Then they comment on their own reviews which pushes them to the front because they are the most "relevant". Yeah right.

When we spoke with them about individuals making multiple fake names to leave negative comments, they basically said "too bad". All companies will get negative reviews but your positive reviews should outweigh them, was their answer.

That's great in theory, but people only go out of their way to COMPLAIN; the average person will not go out of their way to find some sort of review site to leave a positive review for some business. As soon as there's a problem though, they are all over the internet spamming their complaint as much as they can.

Shouldn't a website like this try and make it so an individual can leave only ONE review for a company? And if that person changes their mind, they should be allowed to edit and change that review or even delete it entirely if they want to.