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SmartCustomer

3.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Founded in 2006, SmartCustomer is a mission-driven organization with a proven commitment to bringing honesty and transparency to any online purchase. We’ve helped over 200M buyers make smarter purchasing decisions. SmartCustomer amplifies real voices so everyone can find and share feedback on businesses and their products online. SmartCustomer is the only review platform to be both funded by the US government’s National Science Foundation and an official Google review partner.


smartcustomer.com
Founded in 2006
Menlo Park, CA, United States
+21
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SmartCustomer Reviews Summary

SmartCustomer has a rating of 3.6 stars from 698 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SmartCustomer most frequently mention online shopping, great job and long time. SmartCustomer ranks 1st among Consumer Protection sites.

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We monitor reviews for authenticity

New York
6 reviews
36 helpful votes
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Sites like SiteJabber.com love the Review/complaint concept because we consumer create all the conten for them. All they have to do is code the code and they are off and running. Its good for legitimate complainers, but also an easy forum for those who would slander and liabel anyone they like. Its a perfect vehicle for extorting businesses. So - as you read reviews - be sure to discount at least 99% of what you read. Its only the malcontents who make complaints usually with ulterior purposes. (And hey, now I'm one of them)

Date of experience: June 11, 2010
Spain
14 reviews
33 helpful votes
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Heh, Couldn't help it! I gotta say I love this website, might be early, some may say, but I really think I'm gonna love it even more! Had a look arround and only well pointed out reviews, great for avoiding bad sites, and finding neat stuff :D. You guys deserver a thumbs up for real!

Date of experience: June 1, 2010
Washington
71 reviews
1003 helpful votes
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I'm sure I am not the first person the review SiteJabber.com... but I do think it is one of the most useful sites on the Internet. I like the thing they say about helping to build a "transparent" internet. So... if you are reading this, you probably agree with me. It's easy to navigate (that counts BIG in my book) and I have a great pace to go when I want to say something negative or positive about the internet and it's billions of sites.

So, I say... keep up the great work guys! And thank you for creating this space for those of us who need a place that's easy to find and use for how we feel about sites.

Date of experience: May 21, 2010
Ireland
2 reviews
18 helpful votes
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Sitejabber has some serious issues. With it's increased popularity comes increased responsibility. As an eCommerce site owner, we have had competitors post outright lies on our site's review page.

While we welcome criticism and poor reviews to improve our service, Sitejabber does not allow any recourse for site owners.

The sitejabber policy that "good reviews" will in some way overwhelm the bad ones when absolute lies by competitors are posted.

What if I posted a lie about sitejabber saying that the email I used when signing up to sitejabber was unique to this signup and within minutes, I started getting offers of child porn? Is that a legitimate grievance even though it's a lie?

Guys, practice what you preach.

Date of experience: May 5, 2010
Kentucky
1 review
1 helpful vote
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I'm happy to see the public share their experiences and opinions with others. Before I spent my credit card money on a web site, I was reading about the multiple complaits of the company. THANKS! Site Jabber web site!

Date of experience: April 19, 2010
Spain
61 reviews
313 helpful votes
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I joined SiteJabber recently and when I became active user I found out that there is a real community around it. People are honest and friendly which is essential for every web community out there.

Date of experience: April 13, 2010
Illinois
45 reviews
344 helpful votes
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Great Site!
April 12, 2010

Great Site!

This actually helps consumers to protect themselves from sites who take advantage of them and feel like they can do nothing. NOW THEY CAN.

THANK YOU

Date of experience: April 12, 2010
Florida
2 reviews
6 helpful votes
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I have read some of the poor comments and I totally disagree. I have, and am having, trouble dealing with a company that has taken my money and refused any of my attempts to get them to comply with sending my paid for item. I cut and pasted the comment I posted on this site and sent them one final message. Wow is all I can say, within 15 minutes I received a response. I have not received my item yet and informed them that this poor review of their company would not be removed until I received my item. Good work guys. You are just what we need.

Date of experience: April 9, 2010
Latvia
6 reviews
18 helpful votes
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From now on i'll check every site with sitejabber before entering it!

Date of experience: April 4, 2010
Canada
21 reviews
97 helpful votes
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Amazing, I believe this site will help a lot of people find out what site is a scam or not. The site is very easy to search and navagate signing up is easy you can even log in via. Facebook. Bottom line, amazing never go to a spam site again. Thanks Admins and staff of SiteJabber.com for creating this wonderful site

Date of experience: March 25, 2010
California
18 reviews
140 helpful votes
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After you visit sitejabber, the premise seems so obvious that you almost can't believe that no one has thought of it before. The need for it is tremendous, and I only see this growing to the point where it becomes a staple for all web consumers. I don't know what the site looked like prior to the redesign, but based on what I am seeing now, the execution of this site is exceptional. Great job!

Date of experience: February 22, 2010
California
6 reviews
15 helpful votes
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I think it is a good concept, and I like the simplicity of it. It will get much better as the community grows.

Date of experience: February 22, 2010
Pennsylvania
32 reviews
225 helpful votes
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Sitejabber.com the concept of this site is AWESOME. We can share our personal experience good or bad about a website and the company to help spread the word.

If you use this site as it's intended you can share good and bad information and help people be more informed when thinking about doing business or using a site for anything. This site is very easy to use and allows you to ask reviewers questions about their experiences. That will virtually leave you the ability to learn the most knowledge and information you can before you make a decision to use a site.

This site will even help you if you want guidance with something. Find someone that has reviewed the site and send them a message, and ask for help, it's that easy. I have answered questions and asked questions about websites, I have read reviews about.

This should be the first site you visit if you are wondering about using a website. Or if you have personal experience about a site, please share that it helps add to the value of this great site.

Date of experience: February 21, 2010
New York
114 reviews
844 helpful votes
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I LOVE the concept of SiteJabber~ Easy to use, and it has a fun 'feel' to it for average folks who would like a "Consumer Reports" for internet commerce and service sites. I believe that with some advertising and good affiliate linking on the net, this could easily become the #1 destination for all consumers to find ratings and reviews. Keep up the good work, I'll be spreading the word at my end.

Date of experience: February 21, 2010
Texas
72 reviews
453 helpful votes
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This is a wonderful website. We've needed something like this. Especially when websites refuse to respond to consumers and bloggers and just choose to ignore the problem, we can sure speak our minds here. I was very happy to find this site as I didn't even know how to begin to let people know about the various websites that we all see every day. SiteJabber is awesome!

Date of experience: February 19, 2010
Louisiana
6 reviews
6 helpful votes
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It's kind of meta to post a review of sitejabber on sitejabber. I should post this review on Yelp instead.

Date of experience: February 5, 2010
Colorado
1 review
7 helpful votes
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Sitejabber allows people on this site to say bad things about other people without verifying the facts. They violate their own policy and allow people to report bad things base on 2nd hand reports.

Date of experience: January 2, 2010
GB
1 review
12 helpful votes
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This is the worst site ever they only let bad reviews say on even if they are wrong. They also remove good reviews even through they say they do not remove any. I would not believe anything this site tells you as it only give one side of the story. I recommend if you want to know about a company give them a call and ask them yourself. As in the world of Internet company they write bad reviews on the competitors so people think they are bad companies. This is the most useless site out there.

Date of experience: December 10, 2009
Canada
6 reviews
49 helpful votes
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This is kinda odd
November 17, 2009

This is kinda odd. But its cool the folks managing this site are accepting reviews. I love this site cause this is what i use to find new reliable sites now :)

Date of experience: November 16, 2009
Washington
1 review
4 helpful votes
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Cool site, not many out there like this one. Better then just sitting at home watching T. V.

Date of experience: June 10, 2009