Better Business Bureau

I published a review on a company, abided by all of the BBB's review guidelines - verified the review via email, only for them to remove it and never publish it during the 3-5 days that it takes to publish the review. They additionally did not ever give notice via email that they had removed my review nor gave any reason for it's removal. I've had to contact them via email to try to attempt to find out why my review was removed when it wasn't fabricated or defamatory in any way.

Seems like a lot of dissatisfaction with the BBB recently. I filed a complaint and a couple of weeks later it was closed as "unresolved". If the details of my complaint aren't visible to those who may want to check out companies there is no motivation for them to be responsive.
Date of experience: July 05,2024

Wow, this office, the staff, and Dr. Lindenberg are simply amazing! I didn't think I would still be alive at this point, but they have made sure I am. I'll share my story and the difference all of these wonderful people have made in my life.

I've been very sick for approximately four years. This is the the first year in three years that I haven't been hospitalized and missed Christmas. So, I had my first real Christmas in three years December, 2023. What a blessing, all due to this unbelievable staff and Dr. Lindenberg. I'll explain.

I started getting sick and when I say sick, I mean really sick. I've had sepsis three times, been intubated two times, had acute kidney failure requiring dialysis (they were actually about to talk to me about a transplant at the dialysis center), aspiration pneumonia two times putting me in a coma, and regular pneumonia too many times to count (but at least 10 times.) It was finally discovered that my immune system was not functioning. I never thought I would see 56 years old. That's where Dr. Lindenberg and Lindenberg Cancer and Hematology Center enter the picture.

They stepped into my treatment and saved me! Dr. Lindenberg and Agata figured out just what to infuse to get me healthy again. They stay on top of my blood tests and read my tests with such detail that I've even been called back two days after an infusion because they noticed I had anemia after they took blood at one of my infusions. How detailed and amazing to notice, after the results came in, that I needed Iron and fluids to get my energy back. I love them for this! Agata even noticed that I had broken my hip and wrote for me to get tested for a bone density scan for osteoporosis. Low and behold, I had severe osteoporosis and Dr. Lindenberg and Agata immediately started the treatment for that ailment. I am so very thankful to them for this. I am treated like family at Lindenberg Cancer and Hematology Center. As if I am their sister or relative, I truly believe they love me and I love them.

Now to mention the staff, to say they are amazing is an understatement. Jonathan, the two Sarahs, Victoria, and Kim are worth their weight in gold. They pay such special attention to their patients. I can be there for eight hours and I feel as if they are attentive to me the entire time. I've noticed, however, that they make everyone feel special and even know our names! They make what could be a sad, hard treatment fun, easy, and help me to understand everything. I'm a PHD and retired high school administrator, but I'm not that great when it comes to understanding all these things regarding health. Jon, the Sarahs, and Victoria truly help me understand what is occurring at all times, detail what medicine they are giving me and even make me laugh. I feel alive again. I'm getting my energy back. They are truly special, amazing people. I owe them so much thanks that I don't know how to express it!

I highly, extremely highly, recommend Lindenberg Cancer & Hematology Center to anyone needing to get healthy or better their life. The doctors and staff make a huge difference. They save lives and fulfill lives. Recently, Dr. Lindenberg made me feel so important when he shared information with me that changed my course of treatment. I will never forget this. They have changed my life for the better and I will always be appreciative of their knowledge, skills and personalities. I don't know what I would do without these individuals. I do feel like part of their family and truly love them all.

If you want to get better and have more energy, make an appointment and bring them into your treatment. I haven't been hospitalized for illness since January of 2023 (and that was after going in and out of the hospital monthly for approximately three years.) These individuals have truly made a difference in my life and I thank them from the bottom of my heart for this. To everyone at Lindenberg Cancer & Hematology Center, thank you, thank you so very much - I love living life now and it's all because you care for me and love me. I'll see you next month to continue my journey to good health. Thank you!

The Better Business Bureau of Winnipeg is absolutely useless, and I don't even know why they exist in the first place because they've refused to help me multiple times. I've filed two complaints through them, one time regarding about how I've been taken advantage of my former employer in terms of lost wages, and another time because a landlord wouldn't refund my down deposit after I backed out of signing a lease.

This organization sent me a message within 24 hours and rejected my claim both times without looking into it in any way, shape of form. Instead of doing their best to bring justice to the situation, they choose to abandon all the responsibility which they supposedly stand for.

Their representatives are unhelpful and act lazy to look into certain matters. Only under very precise circumstances will they look into your issues. Or maybe it's just a race thing, and they discriminate against me because I'm white.

Closed my case without asking my credit collector to provide a copy of the contract they saying I owe debt. Useless company!

Don't trust them! This shameless company shelters any paying member. It will remove your honest reviews for these paying members, no matter how bad they actually are. And they don't even bother to come up with an excuse. Instead, they just say "your review has been removed". On the other hand, many decent companies got F in its website due to lack of membership payment.

Requested BBB intervene in refund/replace problem with cspire (cell company). BBB initially investigated, accepted bogus info from cspire as true (despite my written records to the contrary) and refused further action on my part.
Waste of time dealing with BBB.

Contacted the BBB about a business. The next day they notify me the business has responded. On the form I asked the BBB a question. Later in the day they notify me that "I" rejected the businesses offer. That is not correct. I called them today and I can't get a hold of anyone to resolve their mistake.

So, I just got this message from the BBB:

This message is in regard to your complaint submitted on 11/20/2023 against Transportation Security Administration. Your complaint was assigned ID *******.

Thank you for contacting Better Business Bureau (BBB) in regards to your recent complaint about a company located in our service area. We reviewed your complaint and have determined it falls beyond the scope of services we provide. Unfortunately, we are unable to assist in the resolution process of this complaint and it has been closed as beyond our purview.

Please know there are standard complaint acceptance guidelines we must follow and the primary issue you describe in your complaint falls beyond the BBB's purview. The BBB is unable to accept complaints seeking an apology from the business, those filed by a third party or on behalf of someone else, complaints against individuals, those regarding collection of a debt owed, complaints challenging a business's prices, amount charged or policy or complaints seeking damages or compensation.
**********
Yeah, that sounds about right. So, why do they exist again? Someone please remind me.

I called to find out why my complaint about onemain financial was removed. I was put on hold for a solid 10 minutes, hoping I would hang up before they came back.
At first I was told that it wasn't removed. I asked why can't I see it or any others and then I was told that it's there but not visible because it's about finances and security.
I then asked why my complaint about my bank is visible and he said he didn't know my banks policy. Huh?
I said so basically you hide complaints from businesses who request it.
He slipped with "yeah. I mean no we just hide complaints dealing with financial things for security, back in the circle.
I hung up at this point

Lol this private business is TRASH! Trying to strong arm other businesses into submission by making them join their dumb club or get a bad review. NEWS FLASH, BBB is old news and no one cares about your reviews on businesses as GOOGLE REVIEWS ARE KING!

I have had a few different issues over the past few years which the BBB assisted in. The last one was with an online seller. I followed the return policy of the store not the platform and my refund was not issued because the platform claimed I didn't follow "their" policy. I engaged the BBB and was issued my refund as I had photos of the actual package and the seller was the one that told me how to return my item to them. The platform cannot have their own policies and allow sellers to have their own as well. I was happy with my outcome.

The Better Business Bureau… are a worthless government entity that has not accomplished anything nor responded to two complaints. First time they never responded as a follow up. Don't waste your time with these people. They are most likely friends with the business you have a complaint with. We were to have an egress window installed by West Michigan Glass Block cut through my French drainage system, broke my drain footage and buried the damage and abandoned the job. The contract stated that a drain should be installed that they didn't, caused a flood twice and would not come out with a pump to help.

I've tried to deal with them on several occasions when businesses in various parts of the country have tried to rip us off, and every time it's the same performative BS. You file a complaint, they send it on to the buisness, give it them a chance to respond, and even if there is no resolution they close the case. Don't even bother with this useless process. It's a total waste of time. I don't even know why this organization still exists.

I have written a few letters reporting negiglence and abuses from national grid electric company that they clearly cheat and lie and denied stopped meter that they tampered my history regaurding my copies of evidence of those issues that nothing worked out even with a lawyer and i am still got scammed and ripped off anyways.

This site is clearly a platform for Karens to vent. It is a weapon a Karen uses to defame a business based on their false accusations. It is strange how business has to prove they are right while Karen can simply drop any accusation without a proof. Totally bias platform.

Dear BBB,
I have repeatedly informed you that Yahoo U.S. did not provide the required information. If Yahoo U.S. give me something that has nothing to do with my request, then how could it be considered "answered".
By the way, could you please explain what the definition of "answered" is? Is BBB considering that even if Yahoo provides me with a reply that doesn't make any sense, it is considered "answered" and the request is fulfilled?
I have firmly informed BBB that you should not publish this case as "answered". I hope the BBB will be fair in your conduct. You claim you will help/ensure the victims/consumers receive fair treatment from the service providers, but are you really being fair in this case? You keep siding with Yahoo U.S., although they didn't perform their job. Please read all their emails to me and see how rudely and badly they are answered. Is this considered "answered" for you?
You may close this case, but not with the remark "answered". I am strongly against publishing this case with an "answered" status. Otherwise, I will need to lodge an official complaint with the BBB for not being fair but claiming to be one just for your publicity. I will post my review on BBB for this matter as well if you post this case as "answered". Since I lodged this case, I must agree with BBB for you to place this case in "answered" status. I believe the BBB will practice integrity in handling any cases. I will not contact the BBB for any service provider-related matters, as I feel you are not being fair in your conduct in this matter.

Had I read these reviews, I would not have engaged with this BBB. Echoing the sentiment of a previous reviewer - Looking for an organization that protects consumers? Keep looking.

The BBB Board, stakeholders, or representatives should look into the wasting of funds for branches that have these types of horrific reviews. Clearly, there is an appearance of this non-profit using funds appearing to provide services when, in fact, people have had experiences with some BBB branches where the BBB branch went to extraordinary efforts to protect companies and not act as a neutral entity they stand for.

My direct unfortunate experience with BBB representative Heather Ortiz goes in line with what others have shared. Heather Ortiz was unprofessional and was especially severe in her lack of neutral decision making. In fact, after weeks of no contact and after a follow up to her, she closed the complaint for unknown reasons. There wasn't even a company response to the complaint nor was there an option for the consumer to accept or reject the company's response. Ironically - MONTHS later, Heather Ortiz randomly contacts me through the BBB platform and finally decides to send me the company's response letter they wrote MONTHS prior. In other words - Heather Ortiz withheld evidence and clearly had an interest to send the required document MONTHS after she closed the account without notice. No voice and no choice by the consumer should be their motto. Upon further review, we discovered Ms. Ortiz closed the complaint a day or so after hearing from the company and denied me the basic right to be heard or even be privy to documented response from the company. Ms. Ortiz just decided to hear the company (and/or follow their instructions to her) and not follow the BB's own procedure to give the consumer the right to accept or reject the company's response (by giving the response to the consumer) - isn't this the point of the BBB? Ms. Ortiz never apologized, never explained why she was sending the company's lettered response MONTHS after she closed the account - she just sloppily emailed me the company's letter. More than likely, Ms. Ortiz was acting on behalf of the Allegiance Plan Benefit, a subsidiary of Cigna, by suddenly sending a letter they penned months before, otherwise, in a neutral professional capacity, Ms. Ortiz would have just sent the document MONTHS prior. Ms. Ortiz took the path of least resistance and took clear advantage of the consumer. Clearly, Ms. Ortiz certainly did not act within conduct the BBB tenets stand for. First closing the account suddenly after she was asked for an update (appears retaliatory for the consumer asking for an update), then Ms. Ortiz withheld evidence, then she randomly sends the evidence MONTHS later with no explanation. These are the actions only a large corporation would benefit from because MS. Ortiz's position was to serve and protect them. Regardless of excuse, her conduct was unjustifiably inappropriate by all measures. This behavior exhibited by Ms. Ortiz would be sanctioned anywhere else. In this case, don't be a Non-profit reaping the many, many benefits afforded to Non-profits if you actually work for the business's interests, as was the case in this situation.

I had an issue with DirecTV. DTV obviously wasn't going to do the right thing, whatever, but BBB said they made a "good faith effort". Ok, except DTV literally made zero mention of what my issue was about, did not address it at all. When I brought this up to BBB, they sent a letter stating they couldn't help me because it appears to them that the business closed. Seriously BBB? They obviously didn't read my complaint, DTVs response, or look into anything.