Better Business BureauReviews 155

After a monsoon storm that removed a lot of roof off the east side of our house I was lost on who to call. I noticed a neighbor that was having her roof done and it looked AMAZING. I asked her how she found them she told me she had researched roofers on BBB and Yelp and ProWest was at the top of the list with raving reviews. We had ProWest come out and look at our house, they were quick to come an get us protected from any storms that would have pop up before the roof was replaced. They replaced our roof in a quick and timely manner. All the workers were professional and treated all our concerns in a caring and professional manner. We never had to wait for call backs and they were on it every step of the way. I highly recommend ProWest to anyone who has roof problems.

Thank you ProWest for a painless experience.
Debbie M

I used to trust the BBB, and swore by them. That was back in the 80s/90s. Fast forward to today. If you want to know how good a business is, ask friends and family, check out yelp and google reviews, but DO NOT use the BBB as your resource. They refuse or just plain won't post reviews or complaints if it doesn't fit their agenda.

In this last case, and there have been others but this one takes the cake, the business had an A+ rating on the BBB. There were no complaints filed or reviews posted, at least so it seemed. I submitted my complaint and after back-and-forth between me and the business (the business even claiming I was harassing them because of using the BBB), the BBB quickly deemed my complaint as "invalid". How can a complaint be invalid if it really happened? I emailed them and asked for clarification, and was told that they wouldn't allow a complaint against a company that I had previously took to small claims (case was already over), but that I could post a review. I then submitted a review, the business again responded that by me doing this I was harassing them, so the BBB made the decision to reject my review. No reason given other than it seemed filing a negative complaint or review is bad for their business and they don't want any part of that. They don't want to taint someone's A+ standing even though it's undeserved.

I filed a complaint with the main BBB and to date, haven't heard a word.

To make a long story short, NEVER ever use the BBB as your resource when choosing a business. The BBB brushes negative feedback and reviews under the rug.

I'm dealing with BBB.ORG across the US. The website is prone to an Webpage error 500 to many of the offices. I really think the BBB at best is ineffectual and at worst a shill for the business you're attempting to get resolution for. They obviously favor businesses over the individual when responding. They gave one business 6 months to respond and only allowed me a week for my rebuttal.

They have very confusing, nonsensical rating system. A business can get a rating of A+ but have all complaints and negative reviews. When asked why, a vacuous answer was provided.

I'm dealing with the Austin office most recently and it's clear that the "dispute resolution specialist" favors business enough to distort or ignore the meaning of words in the Oxford dictionary.

I think, This problem stems from the fact that the BBB sells subscriptions to businesses for their rating and decal. This translates into the BBB becoming captured by their clients. They are captured because if the BBB presses too hard, the Businesses would not seek the rating. Perhaps if the BBB had a subscription service for individuals, we pay for the opinions we want and could get an equal footing.

The bbb is a joke! Anyone can go to google and type: BBB 20 20

You'll see the undercover investigation by ABC News showing how the outfit is running!

IF YOU ARE GOING TO DO BUSINESS WITH A COMPANY THAT IS A MEMBER OF THE BBB, RUN LIKE HELL!

Watch the investigation, the bbb's system takes money from many bad businesses and makes them look good FOR MONEY!

Good honest businesses don't need the better business bureau, think about it and watch the news video on google!

I reported a seller on Ioffer.com whom sold me a pirated video, they said they would ''investigate'' the allegations against the seller whom went by the screen name ''rareblood''. They apparently completed their ''investigation''with the online business, with a Ioffer.com representative offering to refund for the item purchased, but, I requested in lue of a refund that the BBB have Ioffer.com correct their business practices, that by the way appear on this site, video piracy, credit card fraud and dealing in counterfeit merchandise. I was told nothing could be done to rectify the criminal practices of this site, and this held true as, not much was done, since,''rareblood'' is still selling the same pirated videos that was sold to me.And I was just informed that the BBB does act as a legal rep. In such cases as mine, however, in cases where a company accredited through the Better Business Bureau is racking up such negative responses from so many consumers might reflect poorly on the BBB, itself.And maybe they should take some sort of action to force Ioffer.com to correct their business practices or face disciplinary junctures.

The Better Business Bureau has been around a long time. Although it can't represent you, it can help you. As a consumer with a legitimate complaint against a large business I've found it to be helpful in forcing a responsible business to respond. However, the responding business often misrepresents the facts or outright evades some aspects of your complaint, or responds with statements with gaping holes, and the BBB acts strictly like a sideline moderator on autopilot. Ultimately, this turns into a back and forth rebuttal volley until either the BBB drops the complaint or the victimized party that presents a more logical argument finally gives up in disgust. This is a real dilemma since the BBB is understandably not your lawyer. The problem is paying a lawyer is far more costlier than it's worth.
The BBB should adopt standards that force the business to respond fully to address the components of any complaint from the complainant or the complainant logically address the response from the business since many people filing complaints are also liars. If the BBB merely notified either party that their response is inadequate, in the absence of action, the complaint is either placed for public review against the business as "unresolved", or stricken from the record.
There is also one BIG hidden problem: the Consumer Protection Division of your State Attorney General only represents non-business consumers. If you're a small mom and pop sole-proprietor of a business, they advise you to deal with the BBB. If you're a sole proprietor dealing with a business, you are in fact a single consumer, not a business. Many businesses understand this and realize that legal action is not economical. It's a gaping loophole they exploit which overloads the BBB. The BBB should work in conjunction with the Consumer Protection Divisions and receive funding for that endeavor. That would be a win for consumers and small businesses.

You won't win anything on this site. If you file a complaint, it can just go on and on indefinitely until you've had enough and just give up. These businesses get away with doing people dirty... especially Listia. Should complain to BBB about BBB and how useless they are.

We filed a complaint against One Landscape Design and Build in Peterborough as they failed to deliver on their promised time frame, constructed aspects of our project with damaged materials, failed to consult with us on changes to our design plans, failed to obtain a permit, etc. As we did not feel that One Landscape was cooperating with us, we filed a complaint with BBB. All BBB did was post email correspondence and gave One Landscape an A+ rating for stating that they would reply to our formal letter of complaint. However, One Landscape failed to respond to our letter or address any of the multiple deficiencies. They have not returned back onsite to repair anything. The BBB process was a waste of time.

In my recent dealings with the Better Business Bureau my case was closed citing the either or statement. BBB has not heard back from the consumer as to their satisfaction with the business's response, or the business addressed the issues within the complaint, but the consumer remains dissatisfied. There is nor "or" I responded on August 4,2016 and received nothing from the BBB or the company in question other than the announcement of closure on August, 10,2016. The company failed to respond. The BBB now refuses to amend this document to reflect accurately the situation as if adding "or" makes claims about my lack of response anymore truthful. Impartiality does not give one the right to use falsehoods because they feel the word "or" infers a may or may not be true scenario. The picture below shows I indeed responded making the statement: BBB has not heard back from the consumer as to their satisfaction with the business's response... false. As such this statement should be removed from the document and the document should accurately reflect that the company in question chose not to respond. The only correct way for the statement to read is as follows: "BBB has not heard back from the business as to their satisfaction with the consumer's response, or the business addressed the issues within the complaint, but the consumer remains dissatisfied."

After doing some research BBB starts your rating at C until you pay then you are automatic A-. This was covered on ABC News 20/20. Just do a search on Youtube.

We have a local dentist that received many complaints from customers and some of the complaints were on BBB. BBB is a joke. BBB doesn't resolve issues at all. To make it worse BBB only keeps complaint for 3 years.

I also recently tried to file a complaint on BBB about a lawyer who scammed me. BBB said they don't handle complaints about lawyers. BBB is a joke now. It once was great defending customers but their glory days are over.

The thing that I really think that this site is useful for is the ability to browse through all the past complaints to find out what the business really struggles with. The "quick-glance" information that they offer about the intangibles of a business are invaluable and are not offered by any other website on the internet. Plus, when consumers file a complaint on the BBB, there are real company representatives that reach out to you to work out your problem!

I have to dock a star however because I think it's too easy for businesses to obtain an A+ rating. As a critic, I think it's important for consumers to have a detailed rating system. For instance, on SiteJabber, 3 stars doesn't mean "BAD"; it means "AVERAGE". The BBB has made it that if you don't have an A+, there is something wrong with your business. I simply don't think that should be the case.

For Example, WAL-MART has an "A+" rating. There service alone should make this not the case.

http://www.bbb.org/arkansas/business-reviews/discount-stores/wal-mart-stores-in-bentonville-ar-1864