Better Business BureauReviews 155

I just called BBB to ask exactly what they do exactly, besides just send out a complaint email to the shotty business you can complain about and email yourself... Some EXTREMELY rude ratchet answers my call, constantly I interrupts me, cuts me off, speaks over me, etc., and then hangs up on me! What is this world coming to? Is this my karma? Am I just crazy? I was gyped out of $15 that I will never see again. That might not mean a lot to you, but when you think of just how many times a business gets away with $15-$20 here and there, that adds up to one big fat pretty penny REAL QUICK... but there's absolutely nothing anyone can do for you, unless maybe you can afford a crazy good lawyer

I have never had a problem with the BBB taking and resolving a complaint. Even if the business is not a member of the BBB I always get a great resolution. The problem is people do not use them or do not want to take the time to file a complaint. The rating system is based on the size of the business. If I have 1mil customers and I get 1k complaints it is going to be a different rating as if I has 100k customers and I get 1k complaints. It is percentage based. I would say that if you are a legitimate business with legitimate business practices, you have nothing to worry about. If you are complaining here that your rating sucks or the BBB is a scam then you are going to be looked at as a crooked company or individual. I am just one voice but I know there are several people out there like myself that will not do business with a company that has a low rating. I for one use several resources like BBB, ROR, SiteJabber, and others. I am thankful for the job that the BBB does.

The Association of Retired People magazine is not known for controversial articles. They had one about the BBB that made them out to be not much better than an extortion racket.
In sum, you pay their very hefty monthly fee and they give you an A rating despite negative consumer reviews. You do not pay and they give you a bad rating.
Certainly this is the case with a site called Bonanza. Bonanza has 90% negative online reviews, including those sent to the BBB, but Bonanza replies to its consumer critics that it has a A+ BBB rating.

I don't know how the BBB got the reputation of helping consumers; if you ever actually try to use their service you will find that the BBB is only there to shore up the reputations of shady businesses and to give them plausible deniability in dealing with consumer complaints. My opinion of the BBB is so low -- I assume that, if a business is a member, they must be trying to hide something or trying to find a way to make it look like they address consumer complaints, when they don't -- that if presented with a choice between a BBB registered business and a non-BBB registered business, I would probably choose the latter.

I had an experience much like another reviewer here on this site, where the BBB took the complaint, and then, without any notification, said that the complaint had been settled and everything was fine. If the BBB wants any credibility, they need to change their business practices, which are no better than those of their client businesses. In other words, the BBB needs a BBB where it can list itself for consumer complaints. This organization ought to be shut down.

I was dealing with one total scam place about a year ago. I went onto the BBB to look at them and found that they were a total ripoff, saved myself the time money and heartache. But, I looked up an autobody place and got a great recommendation for a place that turned out to be a total dump. I was informed that the BBB profile was over a year out of date, and most of the people working there didn't even know they had a BBB site. The BBB is good place to start, but don't rely on it 100%

The Better Business Bureau (BBB) figured out that helping customers/consumers and businesses didn't pay enough, so now, the BBB takes the bad news and horrible complaints filed by harmed consumers to the bad businesses complained against and offers these bad actors a way to cover up and whitewash the bad news. Yes, just pay us, the BBB, $500 and we'll whitewash, discard and remove the bad news from your online record. A bad business recently stole and defrauded me of the sum of $1300 which I complained to the BBB about. The BBB got the bad business to pay them $500 of my $1300, and then wrote that the bad business had "addressed the issues complained about" despite the consumer remaining dissatisfied, no kidding. See, the BBB figured that the business would gladly give them $500 of my $1300 to get a clean bill of health, whitewashing their fraud, and the business agreed. The real victim was me, and the BBB is $500 richer, my $500. The BBB are nothing more than frauds and thieves. I wrote to the local and national BBB offices, but the BBB is paid to keep the bad secrets of the bad businesses complained against. Had the bad business failed to pay off the BBB, my complaint would have actually been published for other consumers to read. Thus, the BBB becomes worthless to consumers.

I Am happy we have a service such as the BBB. I buy and sell on ebay and etsy. Twice this year (2015) I was scammed (one shop on ebay and one shop on etsy) Once I was able to locat the real address of the shop on ebay, I filed a complaint. It was resolved in a few days, and I had my refund. The shop on etsy was different. It was in China. So I used Etsy address, NY, and filed against "etsy shop Best Supplies". It worked. In a few days I had my refund. Use the same complaint (copy and paste) for ever contact, Paypal, Resolution centers, etc. Any correspondence from seller, specially sellers and lame excuses why you didn't get "whatever". Use as much information when filing a complaint and the BBB does help you

Depending on the company, this place can be a treasure-trove of info, or can be pretty worthless. Based on what I read in the little crevices of the site, Should a company move, altar its name a little bit, or even open up a new location, they completely start over and the BBB doesn't link the two profiles. Certain shady places use this to their advantage, just reset their trash ratings and after like a year if nobody updates the page of the old place, it just all gets deleted/archived and nobody is the wiser of how horrible the company really is. People need to watch closer on the business info!

The Better business Bureau once one of our most trusted allies against the Corrupt business world but the trails and tribulations of time can turn the best of us into scum we once fought. So needless to say greed can turn the most legit person into comical business monopoly fat cat.Do some of you remember in high school in history class cartoons from the early 1900's it showed really big fat guys dress in period clothing tops hats and all each one represented a major corporations such as oil, steel, lumber, tobacco, sugar etc. These big fat guy represented the major corporations thats what better business Bureau is. Believe it or not you can pay to have an"A" Rating placed on the door of your business. Just pay the better business Bureau. 500 dollars and they will give you an "A" Dont pay them every month that "A" drops to a flat "F" dont believe me look it up on 20/20.The better business Bureau is now officially Corrupt thats right folks you heard me right. You can pay to have a good rating for your business. Its a shame what was once thought to be honest turned out corrupt. So sad how the tides turned.

I've always believed in the Better Business Bureau. But some months ago I bought Orange soda from my local Target store. There was no sell by date, so I contacted the manufacturer. The sell by date was about 3 months earlier. There is NO way that Target should be selling such outdated food.

I made a complaint on BBB.org. It was ignored.

Need I say any more?