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SmartBuyGlasses Reviews Summary
SmartBuyGlasses has a rating of 3 stars from 1,754 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with SmartBuyGlasses most frequently mention credit card, business days and phone number. SmartBuyGlasses ranks 14th among Eyeglasses sites.
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Again Disappointed
I ordered oakley ox 5118 along with lens on 27-07-2017. Status showing that rx lens are processing. Now again they are saying the frame received was shiny grey instead of polished black. And it takes 5-14 days for shipping? How many days one can wait because of your mistakes? How can one be so careless regarding customer order? Is the right way to treat the customers. Hugely Disappointed with smart buy glasses. Please make my order on priority basis and make it as early as possible. Then only you can make me happy. Looking for positive outcome.
Regards
Sharan
Wrong brand, wrong style of sunglasses sent from Hong Kong to Switzerland. No return postage label.
Disappointing
Hi John,
Thank you for your review.
Our apologies if you received incorrect item and that no return postage was available. I'm afraid we don't really have available pre-paid return label at the moment, but we are more than happy to reimburse the return postage as soon as we have the return shipping receipt.
We will be sending you a private message, if you can send us your order number so we can further assist you, that would be much appreciated.
Sincerely,
John
SmartBuyGlasses
This item was advertised as coming with a warranty however there wasn't any documentation of such in the package.
Hi Roxanne,
Thank you for your feedback.
I am sorry to hear that you are not satisfied with our packaging since no warranty paper is included in it. Please be informed that we actually do not include this however I can assure you that your glasses is covered with our warranty for the duration of 24 months. In the event that something happened on the frame (due to manufacturing defects), you can send us an email to [email protected] and provide a photo clearly showing the issue so we can further assist you.
I hope you are enjoying your new purchase and we look forward to assisting you soon.
Sincerely,
John
SmartBuyGlasses
I took the 5 weeks to ship; glasses are broken; trying to exchange them for over 1 week now. No word from their customer service. The 100 day return policy and exchange policy seems to be a hoax. Never again!
Hi Thomas,
Thank you for your feedback.
We are sorry once again that you are still waiting for the return instructions on your item. We already sent you an email and have followed up the case with our logistics team. I fully understand the urgency of the resolution on this case and we want to be able to provide the best and most efficient way to resolve this thus if you can give us at least another 24 hours to get back to you with an update, we would sincerely appreciate it. Our apologies once again for the hassle and inconveniences.
Sincerely,
John
SmartBuyGlasses
My experience with SmartBuyGlasses has been awful and I have never been exposed to such delivery problems when ordering from another company before. The shipment of my 90 day lenses package has taken more than 1 month and 2 weeks so far. Furthermore they do not have any telephone support, and they only send replies after 24 hours (according to their policy), which means that communication with the company is slow and highly rigid. In total I have had to spend 160 euro extra because of problems that they are responsible for.
I will personally never buy from this company again, and I want to warn people that mistakes can happen from their side, and that it will end up costing you money (something which they do not want to compensate).
In my opinion there are far better companies out there, both when it comes to pricing and service policies.
Hi Alexander,
Thank you for your feedback.
Our apologies for the inconvenience on the wait and delay of your order. Please be assured that ordering from us actually does not take this long. The case has been forwarded to our logistics so they can keep pushing our supplier. We also have contact number but it is in the US. I am sorry once again for any inconveniences this has caused you.
We are already in correspondence with you regarding your order and I hope we can be able to extend your patience for a little longer.
Sincerely,
John
SmartBuyGlasses
I ordered a pair of Maui Jim Surf Rider Polarized-261-02G-Size 63 | Sunglasses online on May 31. On June 1, my credit card was charged. On June 11, I checked the status of the order and saw that the staus was "Pending - Waiting to be verified."
I went on the chat to ask what this meant, and was told that the payment was a "high risk transaction" - even though this it was made on one of the 3 worldwide credit card companies and I submitted the order from one of the 50 U.S. states. They said in order to process the transaction, I would need to:
1. Email them a copy of my driver's license, passport or birth certificate.
2. Pay again by PayPal and they would refund my credit card charge.
So, even though they ALREADY HAD PAYMENT, they wanted payment again or obtain enough information to conduct substantial identify theft.
I disputed the charge with my credit card company.
Hi Therese,
We apologize once again about the flagged on your payment transaction. We sincerely hope for your understanding that in able for us to protect both our customers's and our own interest, we have to follow this precautionary measure.
As per checking, an email has been sent to you for further assistance and we would appreciate your response at your earliest convenience.
Sincerely,
John
SmartBuyGlasses
I made an order and purchase 2 weeks ago. The sunglasses I chose were in stock. It then took a further 7 days to receive an email to confirm they had the item in stock?! My order has still not been dispatched and I am told it could take between 1-4 weeks. What the hell is the delay? I am most dissapointed as I was hoping to receive them in time for a birthday present. Having read other reviews and the fact my order still has not been dispatched I am not holding out much hope that they will arrive in time. The website offers competitive prices but I would sooner pay slightly more and have a guaranteed delivery time frame.
Dear Charlotte,
Thank you for your feedback.
I sincerely apologize for the delay and wait on your order. I can assure you that we are working on our stock level updates and product offering on a daily basis.
In order for us to further assist you, please kindly check your private message and provide us your order details. Your response at your earliest convenience is highly appreciated.
Sincerely,
John
SmartBuyGlasses
What a scam this website is claiming to provide authentic retail sunglasses but what I received was the worst knockoff pair of sunglasses I've ever seen.
Dear Eric,
Thank you for your feedback.
I am sorry to hear that you don't like the glasses received. However, I would like to confirm you that we guarantee all our products are 100% genuine and we work directly with the brand supplier. In this case, we would like to offer you some options to solve this problem and also, you will be able to return the glasses. Please check your private messages and provide me your order details to contact you directly. I am really glad to help you with this inconvenient.
Kind Regards,
Katherine
SmartBuyGlasses
I ordered contacts from this company for the first and last time, I had my email conformatiom to say that they had my order, dated the 26th April and would update me within 3-5 days. I have so far had nothing back to give me an update as to what what happening with my order now the 4th May. Three phone calls later they have now told me that my order will take another 10 days to get sent out. This is a joke, other companies can send my contacts out the next day. I have now requested a refund, I wonder how long that will take!
I advise not to bother with this company as they don't seem that bothered about good customer service, just as long as they have your money sitting in their account.!
Dear Gail,
Thank you for your comments.
I am so sorry to hear about this delay with your contacts order. I completely understand that you are dissapointed with our service and please accept my apologies for any inconvenience caused. I will contact you by private message to obtain your order details and be able to offer you the best options to solve this situation.
Kind Regards,
Katherine
SmartBuyGlasses
I received genuine goods within one week of order, from Hong Kong to California. A question to customer service was answered within 2 days, which to me is somewhat slow, but considering the volume they must do, forgivable.
I am writing this review to put people's mind at ease. As stated, I had a positive experience with this company. I would consider another purchase.
I am not rating any sort of warranty service as I have not (and hopefully will not) dealt with the company in that context.
I find SmartBuyGlasses one of the better online suppliers when it comes to sunglasses purchases. Reliable delivery and competitive prices.
Uitgebreid gamma brilmonturen en kwaliteitsglazen, makkelijke website, prima service en snelle bediening en bovendien de laagste prijs. Een aanrader!
I ordered sunglasses for my boyfriend's birthday in January. They were "in stock." After I paid, I received an e-mail saying they were back ordered and it would be 1-4 weeks to restock. I wasn't too happy about this, but also fine. Four weeks goes by, still back ordered. 8 weeks goes by, still back ordered. Now, they are not giving me a timeframe. I reach out to ask if I can swap them for something similar considering it appears I may never get the glasses I order. They say fine, suggest something that I agree to and I think it is over. Then, they want to bill me for the difference. Seriously? I've waited over 2 months for these glasses that you now say I may never get and you won't comp me the difference on a similar pair? Please. I cancelled my order and asked to be refunded. I will never shop there again.
Dear Colleen,
Thanks for taking the time to write us a review.
First of all, on behalf of SmartBuyGlasses, I'd like to sincerely apologize for any inconvenience and disappointment that the order delays have caused you. I understand that they are for your boyfriend's birthday gift, it must be very frustrating when the order could not be delivered on time.
I do regret to hear that the order was canceled eventually, I will send you a private message to obtain your order information and I'd like to personally assist you the best way I can should you use our website again.
Sincerely,
John
SmartBuyGlasses
Nach anfänglichen Problemen mit Zollgebühren wurde alles zu meiner vollsten Zufriedenheit erledigt. Kann SmartBuyGlasses nur wärmstens empfehlen. Danke
Within a few days delivering of my product, enough emails to tell me when i can expect the delivery,
Perfect price for the quality i want.
Everything was as subscribed, the sunglasses were much cheaper than on other sites, in less then 2 weeks i got them
My lenses came really quickly and your site offered the best price i found for my contacts. I will definitely use you again if you continue to offer good prices.
Tuve Problemas en aduana por autenticidad del producto y despues tuve que escoger otro color porque no habia del mismo color solicitado inicialmente
Massive delay in shipping item
My worst online purchasing experience ever. Item purchased was not physically available but listed as available on the website. Made to wait about 3 months before taking the decision to cancel. Later checking the website still stated available!. I was offered a 5% discount which I think is pathetic compared to what other companies would offer. Lousy service! Nice weekly updates identifying zero progress on my order.
Dear Peter,
Thank you for your feedback.
I'm so sorry to hear of this situation and please accept my apologies for any inconvenience. Please note that this is truly an exception, as more than 98% of our orders are dispatched on time.
We sincerely hope that this incident will not stop you from visiting us in the future and we would like to recommend you our Fast Shipping section! These models can be shipped the next working day.
Kind Regards,
Katherine
SmartBuyGlasses
More than a month waiting for customs clearance (I know that's not your fault, but it was part of my experience), finally when I try my prescription sunglasses, way to high!. Not my prescription, at this point I just laugh, not to mention the time before when I had to wait 2 to 3 weeks because you and your supplier ran out of that particular item... anyway, we agreed you would send my correct lenses and I would do the mounting here in Mexico with my local shop, you also agreed to pay for that, which I really appreciate, I really thought I had a win if you just send me the lenses. So, as a 3 time costumer, 2 out of 3 bad experiences gives a 33% satisfaction rate. I do have to recognize that Luisa (I wonder if it was the same person each email, I sent a few during all the waiting), was always polite and answered quick. I will celebrate when I have my sunglasses 100%
Dear Manuel,
Thank you for your valuable comments.
I am sorry to hear you experienced this situation. Unfortunately, there was a mistake processing your prescription lenses and we didn't note it. I sincerely apologize for the inconvenience caused.
We are currently processing your lenses with the correct prescription. Once your lenses are completed, we will ship them via courier.
Luisa will keep you informed about the status of the lenses and we really hope we can change the level of satisfaction in your purchase.
Please let us know if you need any further assistance.
Kind Regards,
Katherine
SmartBuyGlasses
From the business
Since 2006, SmartBuyGlasses has been a market leader in the online designer eyewear industry. With the biggest selection of designer sunglasses, glasses, and contact lenses, SmartBuyGlasses has delivered eyewear to thousands of satisfied customers.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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Hi Sharan,
Thank you for your feedback.
I am sorry to hear that we were not able to match the price on your exchange item. As per checking, the website you have provided us with lower price is not an authorized distributor of Oakley glasses. We only match the price with those websites that are authorized re-sellers and distributors. This way we can guarantee that we are matching the price of authentic glasses and not some knock offs or refurbished glasses. The site you have provided allows other people to sell on their website which we cannot confirm the authenticity of the products they are selling.
We can provide discount for you instead but unfortunately we cannot match the price. We are hoping for your kind understanding in this matter.
Sincerely,
John
SmartBuyGlasses