On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
SmartBuyGlasses Reviews Summary
SmartBuyGlasses has been reported to offer discounts, coupons, or other compensation in exchange for reviews. This has been shown to lead to biased or misleading reviews.
We monitor reviews for authenticity
It is my first purchase on the internet and was the best experience, I received an excellent product and wonderful service.
I recommend it 100%
Thank you.
The customer service is quite good and nice. The people I talked to solve my concerns were nice and always tried to help me in the best way.
The product was delivered to my address faster than expected and in perfect conditions.
Ook in andere kleur besteld. Die moet nog komen en wacht ik even af.
Eerdere ervaringen met deze site zijn positief.
My worst online purchasing experience ever. Item purchased was not physically available but listed as available on the website. Made to wait about 2 weeks before being notified that item not available. Later after waiting another week, another email saying item still not in stock. I was offered a 5% discount which I think is pathetic compared to what other companies would offer.
It arrived faster than expected amazing quality! I would totally buy again on this site. It has amazing models and prices.
After receiving a voicemail that my item is out of stock I have attempted 6 times to call and sent 2 emails and have yet for anyone to respond. I should not have to go through this kind of trouble to get someone on the phone. When calling it says "all agents are busy", slight further online instructions to send an email for a return call and then hangs up on me. NOT HAPPY!
Dear Angela,
First, I like to express my sincere apologies for any disappointment and inconvenience that the order delays and difficulties of reaching us caused you. Rest assured that we will get in touch with you again to make sure we resolve the issue to your complete satisfaction.
Regards,
John
SmartBuyGlasses
I had a great experience at SmartBuyGlasses. I received the product I was expecting, and service was great. One suggestion is maybe they could let clients from my country know that due to customs restrictions, the product may arrive later than expected. Other than that, they were great! Thanks!
I sent my order my lenses 23rd of January, they didnt even contact me and told me that my deliver will be delayed I found out by sending them several emails. They offered my 5% discount and on the 1st of February they told me that they would have the lenses within 2-4 days and they would take 1 day with DHL to reach me. I explained several times that I didnt have any other at home and said I could cancel the order if they didnt send them within those days. They said they would and gave me 10%. No on the 22nd still no lenses and no word from them...
Dear Sandra,
Thank you for your feedback.
I really regret to hear what has happened. Our supplier had confirmed that they have shipped the items to us on the 1st of February however it seems we never received this. We informed you based on this information. I understand this is very inconvenient and please accept my sincere apologies for this. Also please note that this is a very unique case as this rarely happens.
I can see your order has been cancelled and we've fully refunded the amount paid. If you have any other questions, please don't hesitate to contact us.
Best regards,
John
SmartBuyGlasses
TODO MUY SENCILLO Y SEGURO LLEGO TODO MUY BIEN Y RAPIDO. GRACIAS POR LA ATENCIO
SI BIEN TENGO EXPERIENCIA EN EL USO DE LOS LENTES A LLEGADO TODO EN OPTIMAS CONDICIONES Y EN UN TIEMPO MUY ADECUADO DESDE YA QUEDO MUY AGRADECIDO POR SU TRATO CORDIAL Y ATENTO.
The googles very easy to buy and was delivered faster than expected. All in all a very good experience.
From the eye test to the delivery. It has been a great experience.
Look forward to my next purchase soon.
I ordered the sunglasses to be able to take them to our holiday in dubai. They were supposed to be sent within 11 working days (ordered on the 19.01).
Shipping confirmation came on the 16.02. We are currently back from our holidays and the glasses are still not there
Dear Asya,
Thank you for your comments,
I would like to confirm you that the processing time for that specific model is 3-4 weeks until shipment. In this case, I recommend you have a look at our Fast Shipping section. These items are shipped the next business day:
Sunglasses: http://www.smartbuyglasses.de/designer-sonnenbrillen/general/---------------1-1-------
I hope you will enjoy your new purchase and we are looking forward to welcoming you again at SmartBuyGlasses.
Kind Regards
Katherine
SmartBuyGlasses
IncreÃble empresa y servicio. Ninguna queja para hacer. Volveré a comprar y recomendaré la página cada vez que pueda. Gracias por la atención.
Several issues here:
- The lens are of cheap material that will not last long. This is a glass for 1-2 year, nothing more.
- The Swiss custom has automatically taxer the glasses as having a value of 150 Euros (the tax declaration that went with the glasses was funnily enough saying that the glasses were a gift, value 14 Euros, coming from Italy when the pack had been sent from Hong-Kong, with a value of 115 Euros and certainly not as a gift.
- DHL taxed me 34 Euros for the so called "tax service" they provided (advancing 2,34 Euros for the Swiss tax custom). A little bit expensive, is it not?
Dear Mathias,
Thanks for sharing your comments regarding your recent purchase.
I regret to hear that you are not happy with the lens. They are actually indeed good quality with high index lens which come with anti-scratch coating, anti-reflective coating and UV protection.
Regarding the customs tax issue, please don't worry, our customer service agent will get in touch with you very shortly to fully reimburse that for you so that you are not out of pocket at all. My apologies for the inconvenience that might cause you.
Regards,
John
SmartBuyGlasses
Es la segunda vez que compro aquÃ. La página posee mucha variedad de productos y todos muy detallados, los productos ofrecidos son de buena calidad, muy recomendable.
La calidad el producto es la esperada. Muy bien.
Lo negativo es que la página de internet (smartglasses.com.ar) no informa que el producto viene del exterior (Hong Kong) con lo cual hay que afrontar gastos de Aduana y demoras excesivas. Como el dominio de internet es de Argentina (. com.ar) confunde al comprador que cree que el producto le llega al domicilio sin más trámites.
Saludos
Estimado Marcelo,
Agradezco su tiempo para compartir sus valiosos comentarios.
Me alegra escuchar que esta satisfecho con su producto. Tambien, me gustaria informarle que en nuestra sección de Preguntas Frecuentes informamos sobre la ubicación de nuestros centro logisticos y el posible cobro de impuestos dependiendo las regulaciones de cada paÃs.
Sin embargo, entendemos la confusión presentada y lo tendremos en cuenta para mejorar la información suministrada en nuestra página.
Espero que disfrute de sus nuevas gafas y esperamos una vez más darle la bienvenida en SmartBuyGlasses.
Cordialmente,
Katherine
SmartBuyGlasses
I didn't get any reply for none of my 3 emails about my order status. I made my order 1 month ago and haven't received my item yet.
Dear Katerina,
Thank you for your feedback.
I sincerely regret to hear that you have not received our replies to your emails. I have checked in our system and your product has been confirmed by our supplier and is scheduled to arrive at our distribution center at around March 07. As mentioned on our website, the processing time for this model is 3-4 weeks.
You will be updated via email within the next few days. Your patience is much appreciated.
Kind Regards
Katherine
SmartBuyGlasses
From the business
Since 2006, SmartBuyGlasses has been a market leader in the online designer eyewear industry. With the biggest selection of designer sunglasses, glasses, and contact lenses, SmartBuyGlasses has delivered eyewear to thousands of satisfied customers.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Rajan,
Dear Manuel,
Thanks for your review.
I am extremely sorry to hear that we are facing delays in sourcing the product you ordered. From time to time, an item’s sourcing time can be longer than usual when the official distributors only have a limited supply for some specific items.
Rest assured that we will keep you posted for the development of your order status and we have been doing our best to expedite the processing so that you would receive them soon, your patience and trust in this matter is much appreciated.
Regards,
John
SmartBuyGlasses