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SmartBuyGlasses Reviews Summary
SmartBuyGlasses has a rating of 3 stars from 1,754 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with SmartBuyGlasses most frequently mention credit card, business days and phone number. SmartBuyGlasses ranks 14th among Eyeglasses sites.
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Recommend it to everyone I know, easy and no hassle. However, there is always room for improvement and over achievement.
I ordered Maui Jim sunglasses on January 12th. They took my money via credit card on January 12th. Today is February 15th and I still do not have my glasses. Repeated tracking updates all advise that my glasses unavailable for shipping. Do not trust this company. They are not efficient or reliable.
I placed my money order on 31 Jan. They collected the money from my credit card immediately. Seven days later nothing has happenened, and their customer service number is "not recognised".
Looks like a scam.
Dear Robert,
I am sorry to hear that you haven't received any of our emails. In this case, I have checked in our system and your order has been confirmed by our supplier and is scheduled to arrive at our distribution center at around February 13.
Please note the processing time for this model is 5-11 working days.
You will be updated via email within the next few days. Your patience is much appreciated.
Kind Regards,
Katherine
SmartBuyGlasses
Ordered frames on 12/23/2016. Contacted almost a week later to be told they were out of stock, but inventory confirmed with manufacture and that I should have frames within 1 - 4 weeks. We are now 5 weeks later (6 weeks from order placement) and I still do not have my frames.
Contact customer service and the best response they can give is that they will need to check with their buyer to confirm status and will let me know within 24 hours by email... it should be interesting to see how this resolves.
At this point, I would recommend anyone to stay away from this company unless you want to deal with headaches, poor customer service, and wait for false promises to be delivered on.
Dear Patrick,
Thank you for your feedback.
First of all, I would like to apologize for the delay in your order. However, I am glad to inform that the item is currently on the way to our logistic center, which means that it will be shipped to you in the following 24 to 72 hours.
I have already sent you an email with some more information, please kindly reply to my email at your earliest convenience.
Best Regards,
Ben
SmartBuyGlasses
I ordered 2 pair. At first I was happy, but then a week later the arm of one pair broke off. They are both way foggier and stay foggy than my CostCo glasses. When I emailed to get my broken pair fixed, they said I needed pictures of it when I already provided my order number and the style number. I have only had them 2 weeks. I hope this process to just get a simple repair is more effort than it is worth.
Dear Bari,
Thank you for your feedback.
I'm so sorry to hear of this situation and please accept my apologies for any inconvenience. Once we receive your photo's we will assess your case and see if it is indeed a manufacturer's defect.
If this is the case, we will happily replace your current pair for free with a new pair. Looking forward to your email.
Best regards,
John
SmartBuyGlasses
Hi
I am trying to call on the given toll free number but it says number is inactive. Do you have any alternate number? Does it require any area code?
Dear Nazia,
I apologize for your difficulty in reaching us. I can see that you also sent us an email and we have assisted you there already.
Regards,
John
SmartBuyGlasses
Det stod inget på hemsidan om detta och jag kan inte använda glasögonen. Fick köpa ett par till hos en riktig optiker.
Dåligt dåligt dåligt dåligt
Hej Helen,
Jag beklagar att höra att du inte är nöjd med glasen. Du behöver inte oroa dig då vår kundtjänst genast kommer ta kontakt med dig för att lösa detta.
Med vänlig hälsning,
Magnus
Smartbuyglasses
Excellent service, perfect contacts, well priced, I am a repeat customer and will continue to be. Have recommended to my friends.
Fair deal. My glasses did arrive some days later than expected, but in general, everything is okay.
Maybe the website should inform that packages are sent from China.
Great services - qualitative products and always fast delivery. I am very satisfied and giving only 5 stars
Great experience. My first time and of course, not the last one.
Precise and fast in delivery.
I recommended the site to all my friends!
Had to pay an very expencive returnpostage! Contacted customer services 3 times before i could make the return. Will never ever use again.
Dear Pia,
I regret to hear that you had to return your purchase. I do hope that you would use our website again and hope you will find the right pair for you from us next time.
Regards,
John
SmartBuyGlasses
Compré unas gafas etnia y recibí el modelo solicitado pero al ponérmelas no me resltó el color adecuado a mi cara y solicité el cambio por otro color. Me atendieron muy amablemente y me guiaron para hacer la devolución y el cambio por el otro modelo sin coste.
Los lentes fenomenales, el "Asian Fit" es lo máximo, por fin un par de lentes que no se me andan resbalando todo el día (debe de ser ASIAN FIT), lo recomiendo ampliamente.
Fandt mit brillestel (Oakley Splinter) uden glas til 2/3 af prisen at hvad det ville have kostet, og samtidig en super hurtig levering.
In term of delivery I can say that everything went well.
However, as the shipment arrived from Hong Kong I will never be sure the goods are genuine...
Dear Sarah,
Thank you for your comments.
I understand you believe that the item you received is not authentic. I regret to hear this as the item you purchased is in fact authentic. All our brands are sourced from official distributors.
We have been in business since 2006 and since then have serviced over 100 countries with one of the largest ranges of designer eyewear in the world.
However, If you are not 100% satisfied, we offer 100 day returns.
Please let us know if you want to return the product and we will be glad to help you in this process.
Kind Regards
Katherine
SmartBuyGlasses
Happy to have received my package in a short time. I hope to experience the same next time. I can advise the service to everyone
Every thing its ok, thanks. Todo excelente, bien y profesional, además super rápido, gracias. Si lo volvería a usar.
No service points nearby, a lot of hassle to let someone else collect my shipment
Kind regards (a hundred characters? Why?)
Dear Tom,
Thank you for your valuable comments,
I apologize for the problems you had with DHL to receive your order and I understand the inconveniences that this may had cause. Please note that we do make partnership decisions based on these outcomes.
We sincerely hope that this incident will not stop you from visiting us in the future and give us the opportunity to show the improvements we have made.
Kind Regards
Katherine
SmartBuyGlasses
From the business
Since 2006, SmartBuyGlasses has been a market leader in the online designer eyewear industry. With the biggest selection of designer sunglasses, glasses, and contact lenses, SmartBuyGlasses has delivered eyewear to thousands of satisfied customers.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear William,
Thank you for your feedback.
I have checked in our system and your order was dispatched last Thursday. I will contact you by private message to provide you all the tracking details.
I hope you will enjoy your new purchase and we are looking forward to welcoming you again at SmartBuyGlasses.
Kind Regards
Katherine
SmartBuyGlasses