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SmartBuyGlasses Reviews Summary
SmartBuyGlasses has a rating of 3 stars from 1,754 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with SmartBuyGlasses most frequently mention credit card, business days and phone number. SmartBuyGlasses ranks 14th among Eyeglasses sites.
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Good price great delivery and clear web sites would recommend them anytime to anyone. I do not need reminding each time that I need to re order as I am an infrequent user only for tennis and other sports
This is the forth time I buy from SmartBuyGlasses and I will do it again. They help you fast and kindly if you need them, at least here in Spain and the product is always very well packed and in mint condition.
Il sito scricchiola in qualche punto (registrazione/login, tracking ordine, traduzione italia), ma l'acquisto e la consegna sono stati rapidi e il servizio clienti molto disponibile (è in inglese)
I am very satisfied with my glasses. From when I ordered until I received the parcel it took 3-4 weeks, so that's a bit long to wait for an Internet order nowadays. However I was in contact with customer service during this time who could update me on the status for my order.
Se demoraron mucho en el envio de los lentes, y despues el modelo que yo queria no estaba, muy decepcionada
I read a lot of negative reviews before I finally decided to give it a try... Before I made an order I confirmed via email that they have product I wanted in stock. After that all was very quick and professional - 2-3 days.
My recent purchase left me very satisfied.
I was particularly happy with the price:-) quick delivery and prompt response to all the questions I had asked.
At the beginning I was not sure as you are never sure with a website that you just found googling, and that has no telephone number to contact them. But the service was fantastic, I always received my merchandise, and when it was out of stock, they sent me several e mails until we could sort out any problem. I will continue using it for sure
Got them in hand arter 10 days for about 1/3 of the price I would have got in store
Estoy muy satisfecho, me entregaron el producto a tiempo, un producto de excelente calidad, completamente genuino y hasta me solucionaron un problema que tuve con el pago de impuestos en mi país... completamente recomendado y muy satisfecho.
I had a good order experience, although the site can be a bit clunky at times. Unbeatable prices!
Lång leveranstid och dålig skärpa åt sidan
Kära Kund,
Tack för din feedback.
Jag beklagar att höra att du inte är nöjd med vår hanteringstid. Som det nämns på hemsidan är hanteringstiden 5-11 arbetsdagar samt 2-5 arbetsdagar extra för glasögon med receptbelagda glas.
Jag har kikat närmre på din beställning och ser att vi har skickat din beställning inom denna tidsramen. Jag förstår att det kan kännas som en lång tid och jag ber hemskt om ursäkt för de besvär som detta skapat.
Med vänliga hälsningar,
John
SmartBuyGlasses
The purchased glasses came as ordered but only after a month!
As the company ships from Hong Kong, I had to pay another 20% VAT and an extra 20% DHL fee for obtaining the Customs Clearance.
Update: Shortly after writing this review on sitejabber.com I've been contacted by the Service Manager of SmartBuyGlasses with apologies and the request to forward them the invoice for the extra taxes I had to pay to receive my order. After receiving the invoice, they fully reimbursed the paid taxes.
Excellent Customer Service, SmartBuyGlasses!
Dear Johnny,
Thank you for your feedback.
I'm so sorry to hear of this situation and please accept my apologies for this. Please rest assured that we will reimburse any taxes you had to pay. I've sent you an email and please provide me with a copy of the invoice and I will make sure this is done as soon as possible.
Best regards,
John
SmartBuyGlasses
Smooth process from ordering to getting them delivered. Very happy with my glasses!
The delivery was OK, but the invoice was not accepted by the health insurance because it does not show the delivered goods(the kind of lenses)
Dear Customer,
Thank you for your feedback.
I'm so sorry to hear that the invoice wasn't accepted by your health insurance. Please rest assured as I will send you an email with an invoice that shows the product and prescription. If you need any other assistance please let me know via email.
Best regards,
Bas
SmartBuyGlasses
I bought a pair of glasses which not only had a great price but were also delivered in just a few days with DHL.
5 stars
I purchased november 7th at the time of purchase it stated in stock. After purchase it stated in fine print "out of stock" on an E-mail. (that i did not notice till i called and it was brought to my attention When i contacted them 7 days later at that time they tried to switch me to a different style they had in stock) 14 days later i get an E-mail product was in stock and will shipping info will be emailed soon. After 21 days I contacted them to inquire about the shipping date because i had not gotten an email. They stated it was scheduled to ship december 7th. I told them it was in stock why so late. They just said that is the date. December 7th came around and I had no email I called and said I had not received a tracking #. They said "We are sorry sir we will check into it and contact you back" At that point I am angry and tell her this is ridiculous and poor customer service. Her solution was giving me a 5% discount. 5%... REALLY $8 WHOLE Dollars. Seriously (Oh By the Way I did not even get it) Now it is Wednesday December 14th and I get an Email Stating my Delivery would be Delayed 5 to 9 Business days (FIVE to NINE BUSINESS DAYS) That is Unacceptable Business Practice.
Dear Mark,
Thank you for your feedback.
I'm so sorry to hear of this delay. I do want to inform you that you've ordered a model which has a processing time of 3 - 4 weeks as mentioned on our website. My apologies if this wasn't clear for you and for the inconvenience this has caused.
I would suggest to find a model that is in stock which can be found via: http://www.smartbuyglasses.com/designer-sunglasses/general/---------------1-1------- if you no longer wish to wait as we have a lot of items in stock.
I will contact you via email to see if I can be of any assistance.
Kind Regards
Katherine
SmartBuyGlasses
I was very excited to order a style of Raybans that had been discontinued. However, realized very quickly they are not real, and all I get are emails trying to make me buy something else instead for them. Awful.
Dear Claudia,
Thank you for your feedback.
I am sorry to hear that you are experiencing this unusual delay with your order and I sincerely apologize for the inconvenience that this may have caused.
I will contact you by private message in order to offer you the best options to resolve this situation and please let me know which solution you would like to pursue.
Kind Regards
Katherine
SmartBuyGlasses
From the business
Since 2006, SmartBuyGlasses has been a market leader in the online designer eyewear industry. With the biggest selection of designer sunglasses, glasses, and contact lenses, SmartBuyGlasses has delivered eyewear to thousands of satisfied customers.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Estimada Karina,
Muchas gracias por sus comentarios.
Lamento mucho que usted se encuentre decepcionada por el tiempo de envío. En este caso, le pido por favor tenga en cuenta que los lentes con prescripción tienen un tiempo de procesamiento mayor.
En este caso, me gustaria recomendarle para sus proximas compras visitar nuestra sección de envios rápido, todos los modelos allí pueden ser despachados en 2-5 días con sus lentes graduados:
Lentes de sol: http :// www.visiondirecta. Cl/lentes-de-sol-de-dise%C3%B1o/general/---------------1-1-------
Armazones: http :// www.visiondirecta. Cl/lentes-de-dise%C3%B1o/general/---------------1-1-------
Esperamos que esto no impida que usted nos tenga en cuenta para sus próximas compras.
Atentamente,
Katherine
SmartBuyGlasses