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SmartBuyGlasses Reviews Summary
SmartBuyGlasses has a rating of 3 stars from 1,754 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with SmartBuyGlasses most frequently mention credit card, business days and phone number. SmartBuyGlasses ranks 14th among Eyeglasses sites.
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Dear Inna,
I am sorry to hear that you have not received your order. I have checked the tracking information of your package and your order is still on transit to your destination. I will send you a message with the current status of your order and the estimated delivery date.
Kind Regards
Katherine
SmartBuyGlasses
Order not fully delivered due to stock issue not visible on the site
I had a very good experience bying my new glasses. For the the first time on the internet, but not the last. I recommend SmartBuyGlasses.
From order to delivery, as a customer you are being treated professionally and aware of the process. Order came on the agreed time in perfect condition!
I found the sunglasses I wanted at a great price! I ordered them and they arrived super fast! Love them!
Fast shipment to Belgium
Item was in perfect condition
The customer support reply very kind and fast
Smart Buy Glasses is one of the WORST companies I have ever dealt with.
I literally spent many hours on both the phone and emails with Smart Buy Glasses, trying to clear up a purchase which turned into a fiasco!
I ordered a pair of expensive Maui Jim sunglasses after I was told they were not a knock off and they would be delivered soon. Soon turned out to be way over a month of waiting for the glasses, which never came to fruition. Trying to get my money back I paid for the glasses took longer than it should have, my money was tied up. Need to also mention one of the employees promised me $20.00 towards my credit card for the long time period of not receiving my glasses, and the inconvenience the company caused me, which became an ongoing nightmare. I told them in the beginning I would continue to wait for the glasses, their cost was lower than anywhere I had looked, and they were still giving me $20.00 additional.
That was a big mistake! I kept waiting for the glasses and continued to phone periodically. I was told each time I called the glasses would arrive on a Thursday of the week, which never happened. That's when I began communicating with the service manager named * who also stated they would honor the $20.00 as promised. By our third call she told me they would not be getting the glasses in, there was a problem, so I canceled my order. I expected the $20.00 and was told by * she would have to talk to her manager who I also talked with and he was to get back to me and never did. Whenever I tried to phone *, the employees would make up excuses for her and say she was not available.
Really, this was an ongoing lie, and a waste of my time. This company could never afford to pay me for all my valuable time spent with them, they are a disaster and I warn anyone thinking to purchase anything from them to think twice. BUYER BEWARE!
* and I finally touched base and she told me her company would not allow her to go forward with paying me the $20.00, they would give me the $20.00 in the future towards another pair of their glasses. To me this was a matter of principle, they owed me the $20.00 on my credit card. Smart Buy Glasses are a dishonest company towards their customers, and cheap!
I began searching again for my glasses which were harder to find with all the time wasted, but I would up buying them at Nordstrom who were wonderful to me. They matched the price of this unprofessional company/Smart Buy Glasses. Thank you Nordstrom, a professional store who truly care about their customers!
*Personal information redacted by admin
Dear Lisa,
Thank you for your comments.
I am so sorry to hear that you experienced this unusual inconvenience with your order. I sincerely apologize that we were unable to fulfill your order by the expected delivery time. I do understand the frustration and inconvenience that this may have caused. Your feedback is an invaluable tool, as we continue to improve our business.
Unfortunately, in this case we are unable to refund more than 100% of the original transaction amount due to security measures and the discount was offered if you were willing to wait for your order. However, if you want to place a new order in the future, we will be glad to offer you the $20 discount in your new item.
Kind Regards
Katherine
SmartBuyGlasses
The package came from China, which was a surprise. I m quite sure the sunglasses are not real Ray Ban. Moreover because of the China thing, I had to pay a lot at the customer services.
Dear Pauline,
Thank you for your feedback.
I am so sorry yo hear that you think your item is not authentic. I would like to confirm that we guarantee all of our products are 100% authentic. Our eyewear has never been worn and comes with a 2 year warranty on manufacturing defects.
However, if you are not 100% satisfied with your item, we offer 100 day returns. I will contact you by private message to explain you our return policy.
Kind Regards
Katherine
SmartBuyGlasses
Dhl didn't deliver in right time. Had 2 call m 4 issues.
The contact lenses r ok, will order nxt year.
Site sérieux, aucun problème, je recommande
I ordered these glasses one Friday evening, the next day I was having it sent, to receive it on Monday. The service was very quick, I am happy with my glasses.
Broke my oakley sunglasses an don't find the same model in Mexico, check on your webpage and find the same with 50% discount... the glasses arrive in time and the product is 100% original, thanks for your good attention
Love my new glasses, light and good build quaility. Perfect fit on both of my pairs of glasses, unreal! Also they were cheap! My local dealers are charging more then three times the price for almost exactly the same stuff.
Cheers
Envoi rapide et les lentilles correspondent bien, de bonne qualité
I am very satisfied with the products and service of smartbuyglasses. They work very professionally and efficiently as well. I absolutely recommend this selling-source.
I received the glasses quickly and they fit as advertised. The only drawback is that the uploading of the prescription is very confusing and required several emails.
Beställde flera varor samtidigt med samma leveranstid. Några varor kom på utsatt tid andra tog flera veckor att bli levererade. En båge var smutsig. Annars verkar det funka bra så här långt.
Took several days to get the order...
It does not say on the homepage that they ship from Hongkong
Dear Martin,
I understand that you are disappointed with the delivery time, as we were unfortunately unable to deliver within the stated time frame of 3-5 working days. Please note that this is truly an exception, as more than 98% of our orders are delivered on time.
Please note that you can always find the information regarding our logistic center locations in our website in the section of FAQ.
We sincerely apologize for this unusual delay and we hope that this incident will not stop you from visiting us in the future.
Kind Regards
Katherine
SmartBuyGlasses
From the business
Since 2006, SmartBuyGlasses has been a market leader in the online designer eyewear industry. With the biggest selection of designer sunglasses, glasses, and contact lenses, SmartBuyGlasses has delivered eyewear to thousands of satisfied customers.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Andres,
I truly appreciate the time you have taken to share your comments.
I completely understand that you are disappointed with the delivery time, as we were unfortunately unable to deliver your order within the stated time frame of 5-7 working days.
Please note that this is truly an exception, as more than 98% of our orders are delivered on time.
We sincerely hope that this incident will not stop you from visiting us in the future.
Kind Regards
Katherine
SmartBuyGlasses