SmartBuyGlassesReviews 1,754

SCAM. DO NOT BUY! They also delete bad reviews!

6 weeks after ordering and getting 4 emails saying they were being delivered, then being made, then delivered, then in transit, I contacted this store. They had not bothered to sort my order. Nothing was being done. They had lost my prescription and measurements. Upon re-measuring and re-entering my prescription, they took another two weeks to send them to me (2 months since ordering). They didn't even get back to me, I had to chase them up throughout.

They then sent them to the wrong address! Luckily a stranger contacted me to say they had a parcel for 'this person'. Not all customers would have a stranger call them to give them a parcel delivered to a random address. I had to call around and travel to pick them up. THEN I find the frames are crooked, dont sit straight on my face, (the hinges have not been installed correctly therefore don't sit evenly) have finger marks and dust all over the lenses (package had not been opened by the people that incorrectly received my parcel) and a dark brown tint on the lenses (I ordered no tint which I have written proof off). Also the frames are not genuine Prada, they are a knock off.
Sent from a random in Hong Kong, not their own branded packaging.

To top it off, the the lenses are the incorrect prescription. I cannot see through them. The correct lenses have been thrown in separately and are not installed in the glasses, covered in finger prints, scratches and chips. Second hand or severely mishandled.
They also argue the product defects and that they are used, despite receiving the clear photographic evidence below.

Incompetent, dishonest and a scam. Taking advantage of online market.

I am still waiting for a refund, and for them to offer to cover the return postage. Will be reporting to online store scam investigators and the commerce authorities of the business country origin if not refunded in full in 48 hours.

I had purchased my previous glasses from them about 3 years ago. As my puppy had chewed the original pair, I went back to the website and purchased another pair.

Due to my impending holidays, I had spoken to their customer service staff, Ana, and asked that if the spectacles I had selected would be able to arrive within 2 weeks.

My conversation:
Hazel kumari
I need the glasses to arrive by 11 March. Is that possible?

Ana
If the purchased item is available on hand yes, you will receive it

Ana
But if not, I cannot guarantee

Ana
As the processing time is 5-11 workign dyas

Ana
Days

Hazel kumari
Can you check if the item is available on hand?

Ana
Please share the link

Hazel kumari
https://www.smartbuyglasses.com.sg/designer-eyeglasses/Prada/Prada-PR18TVF-Asian-Fit-1AB1O1-*******.html

Ana
Checking

Ana
Frames only?

Hazel kumari
Frames and prescription lenses

Ana
The item is available on hand

Ana
The processing time is 3-5 working days

On 9 March 2018, i was sent a tracking number. By 12 March, I still have not received it and Singapore is not a big island, it usually takes about a day. So I called the courier company what the hold up is, they said that the tracking number was provided because they had created a label on their website not because the spectacles were actually shipped and that they had not arranged for a pick-up on the parcel.

Went and spoke to their customer service agent, this time Meldeane, and she kept telling me to just cancel the order and they will issue a refund on my order. She kept evading all my questions, refused to provide me with a number or an address of their Singapore warehouse for me to pick up my spectacles.

I asked what the delay is, she ignored my question. I asked when they will be arranging pickup, she ignored my question. I am not sure what I can do now since i paid using a bank transfer :(

I purchased glasses for my boyfriend in November 2017. A week later received an automated email saying they frames we selected had been discontinued (although the website said they were available at the time of purchase). The email had no instructions on how to update the order.

I emailed customer service with the details of another frame he liked, to change the order. It is now Mid February 2018 and I have not had any confirmation the order has been changed. I have emailed countless times, plus messaged them via their website contact form. It seems they only reply to messages from their contact form - but then don't reply once you respond to their message.

Hopeless! Extremely poor customer service. I have ordered though this company before and my experience was good. But I will never use this company again.

Still waiting for my sunglasses! I ordered a pair of Maui Jim on January 9th. Received email that glasses were shipped on the 11th from Hong Kong. Have not received as of yet. I have called customer service several times without success. They say that glasses is held in customs. I see by reviews that its a common practice. Obviously, they have problems with Hong Kong distributor. I was told by customer service that they were trying to resolve problem and they would get back to me. They never did! I just called this morning and nothing has been resolved.

My experience is the same as others indicated below. I ordered Maui Jim Sunglasses on December 16th, expecting delivery withing 10 business days as indicated. Received shipping notice Jan 2 saying they are in Hong Kong Port, and that I would receive update shortly. Two weeks later, nothing. I had to call customer service twice and was promised an update again on when my order would arrive. Still no updates. Iwill call again this morning but am not expecting much.

Left another review on Trust Pilot, their customer service responded within hours to try to negate the review. But a truthful response to the customer regarding the actual order, that they cannot provide.

Do not use this company, they are not worth the time or aggravation for the slight savings and questionable product.

BUYER BEWARE! I ordered a pair of Maui Jim sunglasses on 12/9/17 for $128 (a great price@ $40 less than retail outlets). All seemed on the up-and-up, I received an email of payment receipt and order confirmation and a day later an email with FedEx tracking info. I was told my order would be received by 12/14/17. When they did not arrive, I contacted SmartBuyGlasses directly, they answered promptly and confirmed my order had shipped but due to the holidays may arrive 1-2 days later. Two days later still no receipt, another call to SmartBuyGlasses who said the shipment, originating from China should be arriving shortly. I voiced concern as to why these were shipping from China and was told they had two locations in China and Australia and all was fine with my delivery. By 12/18/17 still no sunglasses; I contacted them again and requested a refund. They agreed and said their credit dept would contact me within 24 hours; no contact. I did call my credit card company who promptly refunded me and began an investigation. I also received a letter from the FDA (Food and Drug Administration) stating my order was part of a larger shipment being held in the Port of Oakland due to the product being inauthentic and also stating concern with the glass lenses not being safe. Needless to say, SmartBuyGlasses has still not responded with my credit refund they promised. DO NOT BE SUCKED IN TO THEIR LOWER PRICES IF YOU DO HAPPEN TO RECEIVE THEIR PRODUCT, IT MAY LIKELY BE A KNOCK-OFF.

Ordered my glasses on Oct 30. The site stated that the frames were in stock. After several weeks I received an email stating the frames were delayed, but their supplier had them in stock. Wait! You said you had them in stock when I ordered them!... Then, every week I received an 'order status update' email stating the glasses were preparing to ship. I ultimately canceled the order, which was an ordeal in itself. If you need your glasses within the next two months, do not order from this company!

This site attracts you with its price... so I got attracted and ordered it on the sport, thinking such an amazing deal is only for me in this world at this time where i need these frames. I called for a Mont Blanc glasses and I did received it in 15days by a decent courier service for which i had to pay Rs120 (2$) for delivery. I got it checked with the Mont Blanc showroom in Taj Hotels (Mumbai) to authenticate by mentioning to them that I received it as a Birthday gift, they showed me few points where there is a difference between the frames and which proves its fake(Very good copy... but fake)
I have created a dispute with my payment provider Axis Bank on the same day I had ordered and they are yet to get it resolved as this website shows it as executed the order with the delivery receipt.
Now I am in process to return them back their fake product to Hong Kong by international courier, so even I have a return of product receipt to show the payment provider Axis Bank in my dispute case.

These companies have many more web portal with similar concept in different names. They spend lot of money in adds, so when you show an interest of buying any frames on google or anything... Your search engine will show these websites.

I purchased ray ban sunglasses, after a week and I checked order status they are discontinued.

So I canceled it and customer service contact me again after refund, they said it is in stock.

I made purchase again and waiting for another week to find out they are discontinued again even same item is available at rayban website.

What a waste of time and worst customer service.
I think they just try to keep your money till you find out it is not shipped and cancel it.

Ordered pair of sunglasses exactly 1 month ago. I needed them for my vacation so ordered them on time. Website said it would take 3-5 days to confirm order (ok fine whatever that means). Next email, "Your item has been confirmed with the supplier and is estimated to be shipped by September 22nd" 2 days after I left for vacation. OK I like the sunglasses because I had same pair and would like them again, remember this is 3 weeks AFTER the order. On my trip, Another email with Weekly Update: "Your order is delayed by 5-9 Business days" Fantastic... Returned from my vacation... another email: "Order delayed for 5-9 business days". What a DISASTER! If you can't deliver don't put it on your website you scam people into buying your product but deliver nothing but air and emails telling me nothing... ITS BEEN (almost) 6 WEEKS and still nothing seriously?

This company is not legitimate and are scammers. I purchased sunglasses on 19 July 2017, I paid accordingly as the extract below I can provide the full invoice if need be.
Subtotal: R3965. 00
Shipping: R0.00
Gift Voucher: R0.00
Discount: R0.00

Weeks after payment I still have not received anything, I follow up with no success. The customer care (which know nothing about customer care) would not respond to emails and the scamming company does not have a telephone number so email is the only way.
Nevertheless, I then receive communications on 02 August 2017 from Skynet who are another company advising me that my item is stuck at Customs. I am shocked as I was not aware that it would be coming from outside of South Africa as shipping was free and even if it is coming out of South Africa I was not made aware of this nor that there would be Customs costs. I was sent forms by Skynet which I could not complete and required assistance from the scammers (SmartBuy). None was provided, yet they did advise they would pay for any duties and taxes at Customs. Skynet however assisted me and on 08 August 2017, they sent my an invoice for an amount of R1021. 58. Despite the promise to pay SmartBuy until date has not paid.

I this morning asked for my refund as same was also confirmed, however, they have now gone off the radar. I have asked and asked and nothing.

Therefore I caution everyone DO NOT USE SMARTBUYGLASSES THEY DO NOT ASSIST, THEY SCAM YOU AND RUN AWAY WITH YOUR MONEY. DO NOT DO IT.

I had purchased Giorgio Armani AR6031 Polarized-******* from smartbuyglasses.co.in ( Order ID: IN*******302G) on 04 Aug 2017. However today when I checked, It showed my that my order status was 'backordered'.
Before placing my order I had written an email to them (on 26 June 2017) asking for the availability of the product and I received a reply from them (on 29 June 2017)confirming that the product was available.

On 07 Aug 2017, I wrote to them asking for the airway bill no. Instead, on 08 Aug 2017, when I checked in my order list, I was surprised to see that my order was 'backordered'.

I am very disheartened with this. And I am now waiting to receive reply from smartbuyglasses to either provide me with the item that I have ordered or send me the full refund of the payment which I have made using PayPal.

Regards,
Divakar P. Amin