SmartBuyGlassesReviews 1,754

Do not do business with SmartBuyGlasses! I ordered a pair of NIKE prescription glasses and received them in a GUESS carrying case and the company has not been able to resolve the issue by sending me my NIKE carrying case. I've sent/received a dozen emails, sent/received a dozen emails, but they will not call or provide a phone number so BUYER BEWARE!
Secondly, my high index lenses have numbers, symbols and letters etched into them that you can see if you hold the glasses up in natural daylight... again trying to return/exchange is an uphill battle with this company. AVOID DOING BUSINESS WITH THEM! US*******622G

UYER BEWARE! Do not deal with this company. My refund of almost $400 has been delayed, denied and delayed and refused repeatedly. They filled the incorrect prescription and therefore did not accept delivery of the package. Requested a refund. Also should know that their check out page does not disclose that you're signing in as a Pay Pay guest when you think you're paying by credit card. This affects your rights under your credit card. Less favourable. They also say that if you complete a DHL courier slip they will process your refund. THEY DONT. They have you do that so that they can also put in a claim to DHL to collect money from them without processing your refund. They are also protected under PAYPAL's Seller's Protections which has PAYPAL pay out a claim to them also. The worst on-line company I've ever dealt with. Smart Buy Glasses keeps reporting all negative reviews so TrustPilot takes them down. BUYER BEWARE. DO NOT DEAL WITH THIS DISHONEST COMPANY.*****************
Regarding Ben's Fake response below*** I can't reply to it so I'm addressing it here.*****************#### My refund was never issued by Smart Buy Glasses as he states. This is false in order to mitigate the damage of their bad behaviour being devulged here. I verified that this merchant, Smart Buy Glasses, can only process payment via PayPal. One directly through your PayPal account and the other way is as a Guest of Pay Pal... ONLY you do not know that you're paying via PAY PAL. It's disguised as a normal credit card payment. I confirmed this with Pay Pal. This merchant does this so they can exploit multiple efforts to pretend to obtain reimbursements i. E. from PayPal, from DHL the courier company and of course the client for whom they refuse the refund and pretend that they can't do anytying because it's in PayPal's hands. They are Liars and carrying on an unethical business.

I purchased (and they took the money out of my account) Maui Jim sunglasses in November for a xmas gift. It is not January 26th and I have not received them. I emailed them put in a negative reveiw on a different review forum. The replied immediatly back to my negative review but did not contact me. I called them and they said that after they recieved my money from my account it was flagged fro a fraud alert. They said they emailed me but they did not! Why would it be listed as a potential fraud if you got the money from the card listed? I call SCAM. They said they could get the glasses for me but it would take 3-4 weeks because they don't keep them in stock. I told them to return my money. I did get a confirmation email that there was a reversal in the works. So I'm recieving thier emails - if they send them. They may offer a nice discount but it is not worth dealing with this crap.

I ordered a pair of glasses that were in stock. Several days later I was contacted to confirm they were in stock?! I was then contact a few days after that to say that they are waiting on my prescription... Not True! I submitted my prescription when I ordered. I then received an email a few days after that and they told me that they are still waiting on my PD... Um, no, they weren't, that was clearly listed on the prescription that I originally submitted and again on the prescription that I resubmitted. Hey SmartBuyGlasses... These emails were clearly stall tactics. Instead of bothering your customer for information you already have, admit you are late and just give the customer a small discount or coupon... Do not waste their time with silly unnecessary requests! Ridiculous. They are clearly NOT going to be getting my glasses to me in the 5-10 days promised and they are clearly trying to make it out like it is my fault when it definitely is not.

I purchased from SmartBuyGlasses based on the reviews I read online.
Big, big mistake! This company has got to be the most unprofessional online merchant since the World Wide Web began around 1991.

They offer a 100 day guarantee/return policy. I chose to exercise this option after receiving some eyewear from them that was simply not Tom Ford quality. Absolutely counterfeit! That was not my main concern. My focus after receiving this pair of imitation Tom Ford's was to just get my $300.00 back into my account.
They will ignore your e-mail, hoping you just give up and keep your eyewear. I sent one e-mail in which I totally implored them to not ignore this e-mail, I literally begged them, how pathetic is that.
Finally, I must have punched through to a sympathetic employee at SmartBuyGlasses. I was actually provided with some assistance and a return form. I was so happy just to have made a little progress.
I'll cut to the chase. If you opt for an exchange or refund, this is the process.
Be prepared to send over a dozen e-mails.
Expect to get a different representative, when they do finally respond that needs to hear your reason for the return all over again.
You will questioned, almost interrogated as to your reason for the return.
Whatever you do, do not state that you believe they're imitations!
You will need to provide digital pics.
Once you finally get the green light for the return process to begin, expect even longer delays. There was virtually no communication as to the whereabouts of my return once I mailed them out. You just have to sit, cross your fingers and wait. A worthy mention here, I had to pay for shipping!
After an excruciating return process I finally received reimbursement.
But wait, it gets better! I sent $307 to SmartBuyGlasses initially.
My monetary reimbursement was in the amout of $262.
After all this, I was shortchanged! Plus I paid for shipping.
Their favorable online reviews are most definitely phony, not a doubt in my mind. This is the eyeglass company from hell, worst online vendor I have ever encountered and I have been online shopping for decades.
Okay, I have vented, waited a long time to find the time to type this.
I do feel a little better. I'm about $50 lighter and without new eyewear but lesson learned. Don't do business outside of the USA. SmartBuyGlasses is a Hong Kong based company.

I ordered frames with prescription, I took five days the script was wrong I sent them back got several emails saying the right ones where going to shipped over 10 days still no glasses. I cancelled the order because the customer support was horrible in solving this problem. I ordered another pair and then days later there telling me to send drivers license to verify purchase, wtf. Canceled that order and went to FramesDirect.com great service glasses in a week. Then they tell me because there in two different time zones they can't check on my order. I would have gotten 3 pairs.

I have ordered lens since August 2ND, and still not have been delivered, I have sent emails to get updates, no answer, the only people I can talk with this company is by the chat, but each time they say I have to wait 24 hours, that they do their best, But finally nothing changes, I have paid 196 euros, and nothing,,,,, nobody cares in this company, they only get your money. Yesterday I told them I want to cancel my order and get my money back, I was supposed to receive a message to confirm, nothing! They take your money and then don't care; I really don"t know what to do; it is a huge amount of money; and I need spend more to buy lens in the next day.

I ordered a Fendi optical frames and guess what... Fake! 1# The odor of the case... like chemicals or glue... nothing like the real Fendi cases. 2# the autenicity card wtf its beige instead of yellow. The hologram not quite the real one. The frames no wheight at all. Very good clon I must say. But still a CLON.

Los anteojos que recibí son clon, pirata, fake... etc. No son originales
El estuche con un extraño olor a químicos, cuando ha tenido mal olor un estuche o un bolso FENDI? *nunca*
Los certificados y sobres beige. Si beige y no amarillos como cualquier sobre o tarjeta propia de la marca.
El holograma de la tarjeta de autenticidad, muy parecido, pero no es el mismo.
Y el armazon no pesa nada. Parece que se va a romper solo con tocarlo.
Buena copia, pero al final Copia

I ordered from smartbuyglases.com.sg, and started out with a few concerns especially since it took so long to get confirmation on whether the item had shipped. Just a word of advice to buyers - check whether your item is in stock, as if it isn't there will be extra time required to confirm the stock with their supplier, and get the item shipped to the distribution centre before it's shipped to you. Overall, it took ~3 weeks from purchase to delivery; initially I contacted Customer Support as I wasn't sure what the status was, but they were extremely timely and efficient, and continued to provide updates on the item status going forward.

Once the item was shipped to me I received it within 2 working days. I'll definitely buy again - my item was in perfect condition and is an authentic piece - but will make sure to choose items that are in stock so it arrives faster!

I bought a pair of Randolph Engineering Aviators. The sunglasses I received were fakes and damaged. The product packaging is different than the original Randolph Engineering packaging and it also says made in China on it, while Randolph Engineering prides itself with manufacturing everything in the USA. I didn't receive the repair kit that comes with EVERY pair of Randolph Engineering glasses. The Randolph brand label on the glasses is scratched off and not as white and visible as on the images seen on smartbuyglasses.ch and Randolph's Official website. The sunglasses case is also not an authentic Randolph Engineering case as I've owned pairs bought directly from their website before. This company SELLS FAKE GLASSES. Thank you for your understanding.