SmartBuyGlassesReviews 1,754

As someone who does all of my shopping online and has never written a review before this experience was the WORST I have ever had. Took me 4 hours to even be able to process my payment due to their website blocking my card which had nothing to do with the available funds-their website only worked on a specific browser. Their customer service reps service reps were rude and did nothing to rectify this inconvenience. Once I finally placed my order, 3 weeks went by with no emails or updates. I called to check and they didn't even have the frames yet and informed me to get the frames could take up to 2 more weeks and to put the lenses in when they did arrive would take ANOTHER 2 weeks. This is already a total of SEVEN weeks. When I asked for them to overnight the glasses to me once they were ready TWO MONTHS down the line, they told me they don't do overnight shipping. I cancelled my order as I cannot wait two months to be able to see.

I purchased online for glass frame for S$201.00 on 15th Nov 2015 through credit card. My order was confirmed and funds were deducted immediately. I received an order confirmation and status show that it was in process.
SMARTBUYGLASSES never even inform me that my item was actually unavailable. Why they still advertised and accepted my order and deducted my funds show lack of integrity.
Price also varies tremendously. My item was at S$201.00 and 2 days later it dropped to $147.00 and now it is up again at S$201.00
I have written several emails but have yet to received a call from them.
I am still waiting to sort this matter out with them.
Piss and Disappointed.

I chose Smartbuyglasses because they had the best pricing and offered an additional discount for some sunglasses I really liked. I placed my order and they gave me no ETA. After a few weeks they still had no updated ETA. I emailed them and they said their supplier hadn't confirmed inventory but once they did, they would let me know. A few more weeks went by and still nothing. They then reached out and said they would refund my purchase or sell me some other pair of shades. This happened a few more times over the next month until I really hammered them for the product... then magically the sunglasses appeared at my doorstep overnight-ed from China. I think they sold me the pair at a loss and didn't want to hold up their end of the sale. ANYWAY, after 2 months, I now have the glasses and LOVE them. BTW, they were about $75 cheaper than any other vendor after all the discounts.

Very bad service, i order from them two times and then cancel my order after they confirm me that's in treatment.
I will not check your website again, stop to take people as stupid. I will never be your customer again. All of you say the same stupid reason. And what is mentioned as fast delivery most of the people they don't like.

Have a good selection of sunglasses and good prices, however took almost 6 weeks to get my first pair of Maui Jim sunglasses. I liked them so I reordered them in a different glass color and just was notified that they are backordered. The company said they sent a note about the backorder situation, but I don't recall getting it. They did offer to take off an additional 5% off the order and to wait, to order another style or to cancel the order. I chose to cancel the order.