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SmartBuyGlasses Reviews Summary
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Perfect, just perfect. If you want good glasses for a good price, SBG is your dealer! No complaints at all!
Bonne marchandise mais le temps de livraison était long (environ deux semaines)
Good fit, relaxing on the eye even under an Aussie sun. Would recommend
I ordered this pair of sunglasses for my wife and it was promptly delivered to me. Although my wife was a bit skeptical about buying it online because she is not sure whether we can get the right product and whether it is brand new or not. When the sunglasses arrives all her concerns were gone and she is very happy with it. Thank you for the prompt and excellent service.
I bought a pair of sunglasses and they arrived in exactly the condition I expected.
Quite satisify for the 1st and 2nd buy,
However my below two order, HK*******802G(4) still outstanding,
While i order HK*******902G at the same time, the last one well
Received soon.
Please assist to chasing the HK*******802G(4)
Dear Lo S,
I'm glad to hear that you're happy with your recent purchases. Rest assured, our support staff have just sent an email to you concerning your latest order.
Regards,
Ben
SmartBuyGlasses
Good service with prompt, accurate and convenient delivery. I will absolutely refer my friends to use this service.
As I'm a frequent online shopper, and my experience to face with some China based merchandise has been a total fake, counterfeit products. But the one I bought from this site is as good as I read others reviews!
Very much appreciated!
My two orders were processed in a caring and professional manner.
100% reliable service.
I have order one pair of sunglasses. When I put the order it was not obviously to me that it will take 3 weeks before I would receive the glasses.
Normally delivery time is crucial when ordering online.
When I call the service desk they explained the reason, so I got an understandable explanation.
Hi Bjornar K.,
Thank you for your feedback.
I do apologise if the estimated time of arrival for your order was not clear upon purchase, despite being on the product pages. We understand that delivery times are crucial for online retailers, especially with Christmas approaching, and always recommend our customers to check for the Fast Shipping items we have. These are all guaranteed to be in stock and shipped in 24 hours.
I'm glad that our customer service team was able to clarify on the status of your order but if you have any further concerns, don't hesitate to send us a message at [email protected]
Regards,
Ben
SmartBuyGlasses
I am very disappointed since I for once planned my gift on time, had a specific model in mind and ordered it a month in advance just to make sure it would be delivered on time for christmas. After about 8 days I got an email saying my order is ready for delivery and will be sent out shortly. Four days after that I received an email saying my order is prolonged offering me a refund and some discounts, still not clarifying if my order is coming or not. I immediately contacted them per mail, two days later I got a service managers' answer saying my order never was ordered form the supplier and that it go go 5-11 days before I could get it. Since this specific model wasn't available anywhere else I still wanted it but after some emailing back and forth I realized it wouldn't make it in time. No problems with the customer service but no need to use this site ever again since it doesn't feel trustworthy.
Dear Marie,
I'm very sorry to hear of this experience. Due to the busy Christmas season, there was an unfortunate err from our suppliers causing the delay in the order. I can see our service manager has already assisted in resolving your concerns but if you require any further assistance, please don't hesitate to contact us.
Regards,
Ben
SmartBuyGlasses
I'm so afraid because I've read the other reviews about the fact they don't give you a refound.
Well, I've ordered a pair of glasses two weeks ago.
After seven day the told me the glasses I've orderd were not in stock (really it takes seven day to find out if you have or not a pair of glasses?!)
I've read the services said that glasses are made in Italy. Well, I live in Italy and I try to call the office but the number is inexistent.
Others reviews on an Italian site said that there isn't any office in the street they indicated. I don't know if this is true or not, but the fact is that you had to AVOID this site.
I already know I will not receive any refund, so at least you, other buyers, stay away from this site.
The service has not reply me yet.
Dear Clarissa C.,
Thank you for your feedback and we are sorry to hear of this experience.
I would first like to assure you that we are indeed a legitimate business and would encourage you to peruse all of our customers' reviews here.
In regards to your order, I'm afraid that the ordered item was delayed with the manufacturer due to its popularity. We understand that some orders are required urgently (ie. As a Christmas gift), which is why many of our products are in stock and marked as Fast Shipping.
I can see that our support agents had already processed a refund per your request this morning. Rest assured, our Service Manager will get in touch shortly to assist with any further concerns you may have.
Regards,
Ben
SmartBuyGlasses
Giver 5 stjerne. Har købt linser et par gange - Billig, hurtigt og god cutomer support
After my purchase, i did't receive a confirmation straight away, this took a few days. I received my purchase within 3 weeks. I ordered extra thin glass, and i'm happy i did so.
The picture of the glasses on the website didn't show what the sides looks like, so the legs turned to be different than expected, but overall i'm happy.
The initial payment method was rejected but the service center swiftly solved the issue and I received my new pair of sunglass within a week. Good.
I tried to pay with 3 differents cards and all of them declined and also now i have blocked my cards, thanks smartbuyglasses your checkout platform is really poor
Hi Jp A.,
I'm sorry to hear that you experienced difficulties in purchasing from our website. Although rare, in the event of any payment problems you can still use alternative methods such as via PayPal.
I just send you a PM to help resolve this. Alternatively, don't hesitate to contact our Service Manager at [email protected]
Regards,
Ben
Jeg sparede 2400 kr ved at købe mit stel og glas igennem denne hjemmeside, i forhold til hvis jeg skulle have købt det samme stel med glas hos Synoptik.
Jeg stod med brillerne allerede en uge efter jeg havde bestil dem.
Vil uden tvivl købe briller her igen!
Hi Robert,
Thank you for your awesome review. Sincerely appreciated.
We take pride in our service as well as the quality of our products.
We hope your enjoying your new Ray-Bans.
Have a wonderful weekend!
Best regards,
Alison
Ik ben zeer tevreden met mijn nieuwe bril van vogue op sterkte. Binnen een week ontvangen. Ik heb ook contact lenzen besteld die kwam nog eerder. Bedankt voor de uitstekende service.
Friendly and great service. I'll buy again from them
Hi Leunora,
Thank you for your positive feedback.
I am glad to hear that your shopping experience with us has been a positive one.
We look forward to assisting you soon.
Best regards,
Alison
From the business
Since 2006, SmartBuyGlasses has been a market leader in the online designer eyewear industry. With the biggest selection of designer sunglasses, glasses, and contact lenses, SmartBuyGlasses has delivered eyewear to thousands of satisfied customers.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Chèr Gauthier E,
Merci pour votre commentaire. En raison des vacances de fin d’année, nous avons rencontré de légers retards de livraison, dont je tiens à m’en excuser.
Si vous avez besoin de plus d’assistance, surtout n’hésitez pas à nous contacter à l’adresse email: [email protected]
Bien cordialement,
Ben
SmartBuyGlasses