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SmartBuyGlasses Reviews Summary
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The order process was very easy and the site was very user friendly. Any questions I had were promptly answered and my order was dispatched within 1 week. When my glasses arrived they were just as advertised.
Beautiful and very comfortable glasses, service professional and friendly, good prices, discount available, quick delivery. I highly recommend this shop.
Ordered 2nd of December still not received. Held in customs it seems, if I knew that would be a possibility wouldn't have ordered from this site. A Christmas gift failed to offer, unacceptable
Great quality at low price and very fast shipping, arrived in 2 days. Very satisfied
Lidt lang leveringstid, men bestem værd at vente på.
Havde bestilt briller med flydende overgang og var spændt på om jeg kunne vænne mig til det. Det gik supernemt.
Eneste minus er at man ikke kan få tilskud fordi der på fakture står at de er produceret i hong kong.
Order ID: IT*******009G of 12/09/15 glasses Tommy Hilfiger TH 1127-4XR
Goods never arrived! After a month is outrageous!
No response from your courier ARAMEX (shipment Number *******7005), no help from your Customer Service Center. Can not this situation, I ask refund or new shipment glasses.
Thank you.
S. V.
Dear Silvia V.
I'm very sorry to hear that you still have not received the delivery from the courier. Rest assured, our Service Manager will be in touch to assist.
Regards,
Ben
SmartBuyGlasses
I am happy to use your service. The product was great. Very fast return and fast shipment. Thank you..
Very good product. I upgraded lenses to a higher level, without any large extra cost, and these lenses are just as good, if not better, than lenses in my old glasses bought from local dealer.
I got glasses delivered 2 weeks after ordering, and they came from Hong Kong - no problems with tax or anything.
Fejl information, fejl mail i det hele taget en rigtig dårlig oplevelse, handler aldrig der igen.
Kære Bjarne N,
Mange tak for din feedback. Hvis du kunne sende mig en besked med dine ordredetaljer, vil jeg med glæde assistere dig og finde en løsning på dit problem.
Med venlig hilsen,
Ben
SmartBuyGlasses
Gli occhiali sono assemblati bene, così come e' ottima la qualità delle lenti.
Tempi di consegna veramente rapidi (1 settimana).
Pienamente soddisfatto.
Excellent SmartBuyGlasses.
My prescription Randolphs came with original case, original lenses, spare part kit and cleaning fluids and cloth. I am more than satisfied and will by happily buy again. Thanks
E' il mio primo paio di occhiali con lenti progressive, avevo un po' di timore per il risultato, ma quando sono arrivati e ho iniziato ad usarli e ad abituarmi a questo tipo di lenti, sono stato pienamente soddisfatto.
Overall, my experience with this company has been horrible! First of all, it took WEEKS for my order to come. Yes, they were backordered, but it did not let me know that when I made the order! When I finally got them, I had received TWO PAIRS of the SAME GLASSES. If there was some kind of mess up during the ordering process, you would think that someone would have noticed it and not sent two pairs of the exact same glasses to the same house. This just meant that I had to go through the process of getting them sent back and getting my money back for the second pair, which was very annoying. When all that was settled, I only got a chance to wear my new glasses for 4 months before they broke. I took them off my face to clean them and noticed the plastic around the lens had snapped where a screw was. So, it was time to contact Costumer Service again to get it covered under warranty since I hadn't done anything out of the ordinary with my glasses. After I had sent the pictures they had asked for, they told me that extra pressure would have had to have been applied for them to break that way, but that the cause could have also been from a screw that was screwed in too tightly. Isn't that a manufacturers defect if the screw was screwed in too tightly? But they still couldn't cover it with warranty? INSANE! I will NEVER be buying from this company again. I suggest buying from your optometrist if you are looking for a new pair of glasses. This company is just not worth the pain and you know what you are getting with your optometrist.
Dear Cassidy,
Thank you for your feedback and I'm sorry to hear of this experience.
From checking our records, it is evident that two orders were placed. However, they were placed on different days and with different kinds of prescription lenses. After every order is placed, we always send a follow up email for our customers to confirm the details. We do apologise if there were any misunderstandings during this process.
I can see our Service Manager is already in touch to help resolve your concerns regarding our warranty. Rest assured, we cover any damages incurred from manufacturing defects.
Regards,
Ben
SmartBuyGlasses
After spotting the frame I wanted in a physical store I wanted to read about glasses before I bought them. That's when I stumbled upon Smartbuyglasses and could not believe my eyes: a 70% saving for the same product, and delivered at home... I got a prescription, uploaded it to have it checked and voila. Good communication all along the process: order placed, in production, tracking number. The glasses are just perfect! No reason to look elsewhere anymore, these people do an excellent job!
Beste Jan v,
Hartelijk dank voor uw feedback.
Ik ben blij te vernemen dat u tevreden bent met onze service.
Als u in de toekomst vragen en / of opmerking heeft, aarzal dan niet om contact op te nemen met onze service manager via: [email protected]
Met vriendelijk groet,
Ben
SmartBuyGlasses
Ble litt forsinkelser men fikk avslag i pris
Så veldig fornøyd når dem kom
I must recommend the website of smartbuyglasses after i have bought a pair of sunglasses. The answers of the customer service are fast and accurate. The delay of delivery is even shorter than expected. I have received the glasses that i have asked, for a very good price. Thanks!
Successful purchase, all in accordence with the description, very good contact with the seler.
Udany zakup, rzetelna informacja o towarze i wysyłce, dobry kontakt ze sprzedawcą, dostawa w ciągu 12 dni (ale to przedświąteczny czas).
Very pleased with SmartBuyGlasses, no problem what so ever to recommend them to everyone. Eleven days from the order to the deliverance from China to Sweden.
From the business
Since 2006, SmartBuyGlasses has been a market leader in the online designer eyewear industry. With the biggest selection of designer sunglasses, glasses, and contact lenses, SmartBuyGlasses has delivered eyewear to thousands of satisfied customers.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Andre,
I do regret to hear that there is delivery issue for your order.
Once in a while customs office might randomly inspect a few packages which might delay the delivery. I do sincerely apologize for the inconvenience caused. Would you please send your order ID to our service manager at [email protected] so that we will follow up the delivery issue to ensure you will receive them soon?
Sincerely,
John