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SmartBuyGlasses Reviews Summary
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I hate this company, I never received my money back and never received the item. I have kids, and this money I need! Never ever order with this company!
Website is very user friendly and delivery was extremely fast! I would definitely recommend Smart Buy Glasses to anyone looking for designer glasses at a discount price.
The only thing I have to mention is I had to pay an extra tax when I receive the glasses, that should be included in the final price.
Excepting that all great
Una buena compra con un buen precio. Aunque tardó más de lo que se habÃa señalado, llego bien. Estoy muy complacido con los lente. Los recomiendo ampliamente.
First they shipped a wrong product, then they ask me to ship it back to HK for which the cost was same as product brought. If that's the case they are shipping fake products.
Dear Ajit,
First of all, I would like to apologize for sending you a model with the wrong lenses color. As we mentioned in our emails, we will gladly help you to change the received order for the correct one.
Please notice that, as we send a big number of orders every day, we have a preference price with the courier service, so, it most probably won’t be the same price they ask you to pay in order to return the item to us.
In any case, as we mention, we will refund you this return shipping fee as soon as you send us the invoice.
Sincerely,
Ben
I`m a little disappointed because I can`t see/look at any long distance with these glasses. I see quite well in computer but... to visit the toilet or eat a lunch... not managing.
I see a little bit long distance with my old computer glasses but with these... not any.
Dear Tuija,
Please notice that the computer lenses are specifically processed for correct your view at a middle distance, so, it is normal that your view at near or far distance is not totally clear.
In any case, as we mention in our website, you have 100 days to return your glasses for a refund or an exchange, so, if you want to change the type of lenses, please send an email to our customer service and they will help you to select the best option for your needs.
Sincerely,
Ben
La compra en este sitio, en mi primera experiencia en adquirir un producto por internet al exterior fue un exito! La empresa se porto de maravilla con respecto al seguimiento. El problema lo tengo aqui en Argentina pais complicado ya que la aduana no me da el producto hasta completar una serie de tramites y costos extras que tengo que abonar por comprar en el exterior.
I bought the glasses from Chile for a very good price (at least in comparison with Chilean prices). I recieved the glasses on time, in a very good shape. I was pretty surprised of how easy and fast it was.
Prix et choix interessant.
Livraison soignée et rapide.
Manque des details sur les zones de netteté pour les verres progressifs.
Fue la 1ra vez que hago una compra al exterior y todo salio perfecto! Los detalles sobre las medidas de los productos que posee la pagina son exactos. Un lujo!
Unfortunately i did not have my glasses yet. The courrier provider is a mess in Argentina. I have to pay an store fee for each day of custody they provide.
You have to give your customers the opportunity to choose a carrier (UPS, DHL, Fedex) even is there is an extra charge.
Dear Sergio,
I am sorry to hear that you are having problems in order to receive your purchase. Please in order to help you with this issue, send us an email to [email protected] with your order id.
Sincerely,
Ben
Alles o. K., keine Mängel, keine Zollgebühren, Lieferung dauert etwas länger, muss man sich drauf einstellen, keine Beanstandungen. Homepage könnte übersichtlicher sein.
My experience with smartbuyglasses was pretty good. Due to the fact that the glasses had to be shipped to Europe, it took ak while until I finaly got them. But the customer sevice has been that fast, friendly and anxious. That's why I am totally happy with everything and I would definetly order again from smartbuyglasses.
MUY BUENA, EXCELENTES PRECIOS, LENTES ORIGINALES, TIEMPO EXCELENTE. SEGUIRE COMPRANDO CON USTEDES
It was more than a month since I made my order and I got the product. It was good though but the times are excessively long.
Dear Al,
Thank you for you feedback and my apologies for the inconvenience and unusual delay on your order. For us to check what caused the said issue, would you mind sending us an email with your order number to [email protected] please?
Sincerely,
Ben
I ordered a pair of popular sunglasses. They did not indicate on site that they weren't in stock or on backorder. They charged my Amex card immediately for the full amount. Then claimed it would take 2-11 days. Then when that passed said "backorder" another two weeks. Then two more weeks. And kept offering to change to another model. I told them they took payment, and I wanted the glasses I ordered. They never delivered. After 7-8 weeks, they emailed to say they couldn't get the glasses at all. Ridiculous, I would never trust this company to send you what you ordered. Totally unsatisfactory service.
Dear Joel,
I am very sorry to hear about the long wait you experienced on your order. We do everything we can to fulfill every orders though I'm afraid the stock levels of non in-stock items depend on the production cycle of the manufacturer and as to when suppliers can get it from them. We sincerely apologize for the inconvenience.
Please be assured that our Service Manager will keep in touch with you shortly to further assist you on this.
Best regards,
Ben
For Canadian customers at least, when pricing out glasses, be sure to account for taxes, duty and brokerage fees. Despite the Canadian site, my glasses shipped from Hong Kong and I was hit with brokerage fees upon delivery of the package. It's not the import fees that upset me, but the misleading shipping information at http://www.smartbuyglasses.ca/fast-shipping that seems to imply that Canadian orders are domestic.
UPDATE: after contacting customer service, smartbuyglasses has offered to refund me the import fees associated with my order - so plus one star. Also was pointed out to me that the potential for import fees is covered in the FAQ (but not on the shipping info page): http://www.smartbuyglasses.ca/faq?qid=5263&top=1
Dear Greg,
I am sorry to hear that you got charged of custom duties on your order. We try our best to prevent this from happening though we were not able to guarantee it since we dispatched your item from one of our overseas distribution center. Our goal is to deliver the item to you the soonest and quickest time possible. But please be assured that all our products are 100% authentic.
To further assist you with your concern, our Service Manager will keep in touch with you shortly.
Sincerely,
Ben
From the business
Since 2006, SmartBuyGlasses has been a market leader in the online designer eyewear industry. With the biggest selection of designer sunglasses, glasses, and contact lenses, SmartBuyGlasses has delivered eyewear to thousands of satisfied customers.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Elsa R.,
I'm sorry to hear of this but you can be assured that we always refund orders upon request. If you could private message me your Order ID, I'd be happy to help check for you.
Regards,
Ben
SmartBuyGlasses