On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
SmartBuyGlasses Reviews Summary
SmartBuyGlasses has been reported to offer discounts, coupons, or other compensation in exchange for reviews. This has been shown to lead to biased or misleading reviews.
We monitor reviews for authenticity
Received my order in due time. The glasses are what they were advertised on the website. Reliable service and products. Will definitely return for future purchases.
Delivery service good, and customer service when I had some Q, was also quick and good,
I bought Hugo Boss glasses, it took about 2 weeks for them to get to Smartbuyglasses, then it took me 2 days to get them home from Italy! Impressive
La montatura che ho acquistato, vista sul sito, era stupenda, ma dal vivo è persino meglio! Il prezzo era conveniente e, inoltre, mi è stata spedita in pochissimi giorni nonostante io l'abbia ordinata a cavallo delle feste natalizie! Insomma, la mia esperienza con SmartBuyGlasses è stata eccellente!
Tutto bene, peccato non si capisca che tutto viene fatto e spodito da hong kong, non rispondono alle email, non allegano certificato CE che per le lenti da vista dovrebbe essere obbligatorio, e nemmeno la fattura con l'indicazione del CF per scaricarla nella dichiarazioone dei redditi, Per il resto è andato tutto come da descrizione a parte unj ritardo di circa 10 giorni sul previsto.
La prx volta faccio due coalcoli, magari pagare di più in italia ma poter recuperare il 19% ed avere il certificato CE come dispositivo medico
The Italian branch is not answering the email and requests.
It took more than 1 week to unlock the order and only as I contacted the US branch. MANY people are complaining for the same reason around the internet.
The website is not clear and does not tell why the order is blocked.
Glasses comes from HONG KONG, the site NEVER reports this, and that's why the shipment takes more than 10 days.
The FAST shipment is ONLY an advertisement for the reason above.
I dont' think I'll ever suggest this site, or use it again.
Thanks.
Dear Marco,
Thank you for your feedback.
We have logistic centres all around the world including Italy, the US, and Hong Kong. We always ship using express courier, so I do apologise if there were any delays during the delivery.
If you could perhaps send me a private message with the Order ID, we'd be happy to provide further assistance.
Regards,
Ben
SmartBuyGlasses
Il prodotto è arrivato anche se non rispondono al telefono. Non so verificare se sono originali i prodotti, ma se non lo sono, sono fatti bene! In ogni caso non sono economici. La spedizione è stata tracciabile tramite corriere. Il paio di occhiali ordinato aveva un piccolo difetto e ho chiesto un rimborso parziale tramite paypal che comunque non mi è stato accordato direttamente dalla ditta. La spedizione è avventa da HONG KONG TRAMITE Aramex ed è pervenuta in una settimana.
Hi ruchuc,
Thank you for your feedbac.
You can be assured that our products are all guaranteed to be 100% authentic. If you could private message me your Order ID, we would be happy to check on the status of your reimbursement.
Regards,
Ben
SmartBuyGlasses
Very professional service, kept me informed at every step of order realization. Thank you
I bought 6 packs of contact lens. Easy, quick and convenient. What i should have known before buying is the model and dimension.
Fast delivery with great packaging and protection afforded to the contact lens.
Hat alles prima geklappt. Brille super, nur die Anpassung ist natürlich nicht ganz einfach. Verständlich - welcher ortsansässige Optiker will schon eine Brille richten an der er nichts verdient hat.
Good service, delivery was quick and the product covered my expectations
Good value for money
I am tracking my package for delivery which is supposed to be delivered today. I paid for this shipment service and it says clearance delay. I needed them for a gift tomorrow I paid for fast shipping. And now I have to be worried I wont receive them on time.
Hi Xiomara,
I'm sorry to hear of this delay in the delivery. If you could private message me your Order ID, we'd be happy to assist and check with the courier service.
Regards,
Ben
SmartBuyGlasses
Lieferung kam rechtzeitig. Der Rahmen sieht genauso aus wie auf dem bild. Qualität eins a. Das einzige mang, der Rahmen ist etwas breiter als angegeben aber man kann ihn ja beim Optiker anpassen lassen.
Die Brille entspricht den Erwartungen. Sieht sehr gut aus und paßt genau nach exakter Einstellung. Alles in Allem Sehr zufrieden.
I ordered 6 packs of Dailies AquaComfort Plus (30 Pack). These were on the thin side and broke down the middle easily so will consider trying another brand next time. Delivery was quick. Well done!
The glasses were fractured on the first week, is that even possible it isnt risk free. Its all risk so of there is a way to get new ines for freed i want to know it.
Dear Rodney,
I'm sorry to hear that your glasses were damaged within a week of use. Rest assured, we have a 2 year warranty against manufacturing defects.
If you could private message me your Order ID, we'd be happy to assist.
Regards,
Ben
SmartBuyGlasses
At the fist time, I was worried about my bought, because I couldn't watch where was my product on the link by the post, but even en facebook and for email customer service answer me so fast and politely. Finally I recieved in my post in 1 mounth later my product, it was so fast, considering that I live in Argentina. It was an awsome bought, i love my sunglasses, and the price y pay for them.
Al principcio estaba preocupada por mis gafas de sol, porque no las rastreaba por internet en el link que me dieron del correo postal, asi que me comunique tanto por correo como por facebook, servicio al cliente me contesto al toque muy amablemente, y me pedian paciencia. Finalmente me llegaron mis gafas a el servicio postal correspondiente en un mes, muy rapido considerando el deficiente servicio que es el crreo pota argentino.
Ich habe bereits eine Reklamtion bei Ihren Mitarbeitern bekannt gegeben. Mir sind 10 % vom Kaufpreis erstattet worden. Die Brille ist dadurch in Ihrer Funktion allerdings nicht besser geworden. Verbogen ist sie trotzdem noch. Zurück schicken kann ich die Brille leider nicht, da ich täglich auf diese angewiesen bin.
Lieber Frank,
Wir möchten uns für diese Erfahrung entschuldigen. Wenn Sie mir eine private Nachricht zusenden wollen, werde ich Ihnen gerne weiterhelfen.
Mit freundlichen Grüßen,
Ben
SmartBuyGlasses
From the business
Since 2006, SmartBuyGlasses has been a market leader in the online designer eyewear industry. With the biggest selection of designer sunglasses, glasses, and contact lenses, SmartBuyGlasses has delivered eyewear to thousands of satisfied customers.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Mauro,
Thank you for the feedback and we do apologise if there were any problems with the delivery.
If you could send me a private message with the order details, we'd be happy to check and assist with your concerns.
Regards,
Ben
SmartBuyGlasses